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        <title><![CDATA[Thought Industries]]></title>
        <description><![CDATA[Thought Industries]]></description>
        <link>https://community.thoughtindustries.com</link>
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        <pubDate>Sun, 05 Apr 2026 00:24:42 GMT</pubDate>
        <copyright><![CDATA[2026 Thought Industries]]></copyright>
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            <title><![CDATA[How Are You Managing Content During TI Outages?]]></title>
            <description><![CDATA[Since TI tends to experience frequent outages, some lasting a significant portion of the day, how does everyone manage distributing content to users during those times? Our trainings run on a ...]]></description>
            <link>https://community.thoughtindustries.com/basic-2-column-umfls66p/post/how-are-you-managing-content-during-ti-outages-vatQyde0u2ZvSbC</link>
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            <dc:creator><![CDATA[Christine Petersen]]></dc:creator>
            <pubDate>Fri, 03 Apr 2026 15:08:54 GMT</pubDate>
            <content:encoded><![CDATA[<p>Since TI tends to experience frequent outages, some lasting a significant portion of the day, how does everyone manage distributing content to users during those times? Our trainings run on a condensed timeline, so missing even one hour, let alone 3–6 hours of instructional time, has a substantial impact on our users. We can’t just wait for things to come back online and need a way to keep learners moving forward. Has anyone found a reliable way to export content to use during outages?</p>]]></content:encoded>
        </item>
        <item>
            <title><![CDATA[What's New: Release Review - April 2026]]></title>
            <description><![CDATA[✨ You’ve got the details; now see them in action. ✨

Join us monthly for our What’s New? Webinar to understand the impact of our product releases and latest innovations. Each session delivers a dynamic,...]]></description>
            <link>https://community.thoughtindustries.com/events-4gc7zrwp/post/what-s-new-release-review---april-2026-kUVUGECuRJLYuGT</link>
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            <dc:creator><![CDATA[Jeanne Hurtz]]></dc:creator>
            <pubDate>Thu, 02 Apr 2026 15:22:44 GMT</pubDate>
            <content:encoded><![CDATA[<p>✨ <strong>You’ve got the details; now see them in action. ✨</strong></p><p>Join us monthly for our <strong>What’s New? Webinar </strong>to understand the impact of our product releases and latest innovations. Each session delivers a dynamic, visual walk-through of our most impactful enhancements including what’s new and what you should do next.<br><br>We’ll take a tour of the new capabilities and how they work, where they shine, and how to put them to work quickly. This is your shortcut to staying current in the platform, so you can turn TI updates into your business momentum!</p><p>🚀 Join us live on the first Wednesday of each month at 11am EST for an overview of our most impactful releases from the past month.</p><p><strong>Note:</strong> While we won’t be providing live support or troubleshooting during this time, we’re always happy to point you in the right direction or connect you with resources that can help.</p>]]></content:encoded>
        </item>
        <item>
            <title><![CDATA[What's New: Release Review March 2026]]></title>
            <description><![CDATA[Our March 2026 What’s New Release Review emphasized reducing administrative friction while enabling more personalized, data-driven learning experiences through powerful demo's inspiring new ways to ...]]></description>
            <link>https://community.thoughtindustries.com/what-s-new-siweac6k/post/what-s-new-release-review-march-2026-IO3fdeaTasoAgmf</link>
            <guid isPermaLink="true">https://community.thoughtindustries.com/what-s-new-siweac6k/post/what-s-new-release-review-march-2026-IO3fdeaTasoAgmf</guid>
            <dc:creator><![CDATA[Jeanne Hurtz]]></dc:creator>
            <pubDate>Thu, 02 Apr 2026 13:51:36 GMT</pubDate>
            <content:encoded><![CDATA[<p>Our March 2026 <em>What’s New Release Review</em> emphasized reducing administrative friction while enabling more personalized, data-driven learning experiences through powerful demo's inspiring new ways to leverage platform functionality aligned to your business outcomes.</p><ul><li><p><strong>Accelerate site management and design</strong> with a more intuitive Site Builder experience, making widget editing faster, clearer, and easier to control</p></li><li><p><strong>Improve learner engagement and content discovery</strong> through a more flexible and consistent related content experience across courses and learning paths</p></li><li><p><strong>Deliver more inclusive learning experiences</strong> with enhanced accessibility aligned to modern standards, reducing friction for all users</p></li><li><p><strong>Scale operations with less manual effort</strong> by automating course creation, video integration, and certification workflows through expanded APIs</p></li><li><p><strong>Increase speed and consistency across programs</strong> by enabling bulk content and credential management at scale</p></li><li><p><strong>Transform how learners find content</strong> with AI-powered conversational search that understands natural language and delivers contextual, guided results</p></li></ul><p>✨ Try it out today! ✨ Head over to <a href="https://academy.thoughtindustries.com/learn/dashboard" rel="noopener noreferrer nofollow" class="text-interactive hover:text-interactive-hovered">https://academy.thoughtindustries.com/learn/dashboard</a> and click the star in lower right corner.</p><div data-type="embed" data-embed-url="https://ti-customer-education.wistia.com/medias/9cl71we92n"></div>]]></content:encoded>
        </item>
        <item>
            <title><![CDATA[Release status in BI Connector]]></title>
            <description><![CDATA[We use Snowflake to pull reports, is there a field in the data to display whether a resource is released / unreleased? Statusgroup only shows active/inactive/deleted, but doesn't seem to reflect ...]]></description>
            <link>https://community.thoughtindustries.com/basic-2-column-umfls66p/post/release-status-in-bi-connector-h1HgKWelRzoRacc</link>
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            <dc:creator><![CDATA[Chris Pagels]]></dc:creator>
            <pubDate>Fri, 27 Mar 2026 15:11:55 GMT</pubDate>
            <content:encoded><![CDATA[<p>We use Snowflake to pull reports, is there a field in the data to display whether a resource is released / unreleased? Statusgroup only shows active/inactive/deleted, but doesn't seem to reflect content that is enrollable but not released.</p>]]></content:encoded>
        </item>
        <item>
            <title><![CDATA[Generic Password for bulk user]]></title>
            <description><![CDATA[Hi Everyone,

Is there a way we can create automatic password or set generic password for multiple new users.

Regards

Vandana

Exterro]]></description>
            <link>https://community.thoughtindustries.com/basic-2-column-umfls66p/post/generic-password-for-bulk-user-WHOt4NPGMxIj1Ca</link>
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            <category><![CDATA[Users]]></category>
            <dc:creator><![CDATA[Vandana .]]></dc:creator>
            <pubDate>Wed, 25 Mar 2026 12:57:49 GMT</pubDate>
            <content:encoded><![CDATA[<p>Hi Everyone,</p><p>Is there a way we can create automatic password or set generic password for multiple new users.</p><p>Regards</p><p>Vandana</p><p>Exterro </p>]]></content:encoded>
        </item>
        <item>
            <title><![CDATA[Customer Notification - TI Outage]]></title>
            <description><![CDATA[I’m curious if anyone has established customer-facing processes for communicating and documenting TI outages. Do you proactively notify your customers / learners when an outage occurs?]]></description>
            <link>https://community.thoughtindustries.com/basic-2-column-umfls66p/post/customer-notification---ti-outage-snz5aY6H6mTDMzg</link>
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            <category><![CDATA[Notifications]]></category>
            <category><![CDATA[Users]]></category>
            <dc:creator><![CDATA[Courtney Hetler-Findlay]]></dc:creator>
            <pubDate>Tue, 24 Mar 2026 15:43:47 GMT</pubDate>
            <content:encoded><![CDATA[<p>I’m curious if anyone has established customer-facing processes for communicating and documenting TI outages. Do you proactively notify your customers / learners when an outage occurs?</p>]]></content:encoded>
        </item>
        <item>
            <title><![CDATA[Is the Ask AI feature (or similar functionality) available for use in our Thought Industries site?]]></title>
            <description><![CDATA[As a learning organization we are always trying to improve the way our learners interact with and find the content they are looking for. The new "Ask AI" feature available in the TI Academy is exactly...]]></description>
            <link>https://community.thoughtindustries.com/basic-2-column-umfls66p/post/is-the-ask-ai-feature-or-similar-functionality-available-for-use-in-our-hXi0YmBlanxHtZE</link>
            <guid isPermaLink="true">https://community.thoughtindustries.com/basic-2-column-umfls66p/post/is-the-ask-ai-feature-or-similar-functionality-available-for-use-in-our-hXi0YmBlanxHtZE</guid>
            <category><![CDATA[Content]]></category>
            <category><![CDATA[Integrations]]></category>
            <category><![CDATA[Settings]]></category>
            <dc:creator><![CDATA[Hayden Souza]]></dc:creator>
            <pubDate>Tue, 24 Mar 2026 13:17:51 GMT</pubDate>
            <content:encoded><![CDATA[<p>As a learning organization we are always trying to improve the way our learners interact with and find the content they are looking for. The new "Ask AI" feature available in the TI Academy is exactly the kind of improved, AI-powered search feature we would like to implement in our site. </p><p>Is this feature available? Will it be in future builds? I didn't see any mention of it in release notes or on the "AI Powered Innovation" page. </p>]]></content:encoded>
        </item>
        <item>
            <title><![CDATA[Another TI outage today — is everyone else seeing this level of instability?]]></title>
            <description><![CDATA[Hello TI friends!

I wanted to check in because today’s 1 hour 50 minute outage (3/18/26) adds to a growing pattern we’ve been seeing for months.

Here are some concerning stats:

 * Third‑party monitoring ...]]></description>
            <link>https://community.thoughtindustries.com/basic-3-column-sw0ngprk/post/another-ti-outage-today----is-everyone-else-seeing-this-level-of-PRG9XrNkMQZ44CC</link>
            <guid isPermaLink="true">https://community.thoughtindustries.com/basic-3-column-sw0ngprk/post/another-ti-outage-today----is-everyone-else-seeing-this-level-of-PRG9XrNkMQZ44CC</guid>
            <category><![CDATA[Ecommerce]]></category>
            <category><![CDATA[SCORM]]></category>
            <category><![CDATA[Settings]]></category>
            <dc:creator><![CDATA[Julie Miller]]></dc:creator>
            <pubDate>Wed, 18 Mar 2026 20:20:38 GMT</pubDate>
            <content:encoded><![CDATA[<p>Hello TI friends!</p><p>I wanted to check in because <strong>today’s 1 hour 50 minute outage</strong> (3/18/26) adds to a growing pattern we’ve been seeing for months.</p><p>Here are some concerning stats:</p><ul><li><p>Third‑party monitoring shows <strong>9 outages in the last 90 days</strong>, including <strong>multiple major incidents</strong>, with a median incident duration of <strong>~1 hour 45 minutes</strong>. Many of these were <strong>repeat SCORM failures</strong> on <strong>Feb 27</strong>, <strong>Mar 2</strong>, and <strong>Mar 3</strong> — the same component breaking over and over.</p></li><li><p>For context, most LMS platforms target <strong>~99.9% uptime</strong>, or <strong>&lt;43 minutes of downtime per month</strong>. TI’s outage frequency and duration are well above what’s typical for an LMS platform. </p></li><li><p><strong>Today’s outage pushes TI to roughly ~7 hours of downtime per month on average recently</strong>, which is becoming very hard to work around.</p></li><li><p>The real cost to customers - every TI outage stops our company from delivering training and results in <strong>lost sales and missed learner activity</strong>.</p></li></ul><p>I think many of us would benefit from TI addressing the following:</p><ol><li><p>Why outages are happening so frequently</p></li><li><p>Why the same components keep failing</p></li><li><p>What specific steps TI is taking to prevent ongoing disruptions</p></li><li><p>How TI can help us notify our customers of the outage</p></li><li><p>How will TI acknowledge and address the financial impact these outages create</p></li></ol><p>I’m curious how others are handling this: How much does this affect your business? Has anyone received clear explanations or a meaningful RCA from TI about these outages? Also, do you have an account rep that you can bring these issues up with?</p>]]></content:encoded>
        </item>
        <item>
            <title><![CDATA[Build Course Bundles for the Right Learner Audiences]]></title>
            <description><![CDATA[Come build with us each week! Each session is centered on a specific outcome, and we’ll work through it together in real time. Stick around afterward to ask questions, share what you built, and swap ...]]></description>
            <link>https://community.thoughtindustries.com/events-4gc7zrwp/post/build-course-bundles-for-the-right-learner-audiences-ReoN0GSQMyJMoI6</link>
            <guid isPermaLink="true">https://community.thoughtindustries.com/events-4gc7zrwp/post/build-course-bundles-for-the-right-learner-audiences-ReoN0GSQMyJMoI6</guid>
            <dc:creator><![CDATA[Dov King]]></dc:creator>
            <pubDate>Mon, 16 Mar 2026 18:57:15 GMT</pubDate>
            <content:encoded><![CDATA[<p>Come build with us each week! Each session is centered on a specific outcome, and we’ll work through it together in real time. Stick around afterward to ask questions, share what you built, and swap best practices with peers.<br>60 minutes total:</p><ul><li><p>30 minutes: guided build</p></li><li><p>30 minutes: Q&amp;A + optional show-and-tell</p></li></ul><p>Session Details:&nbsp;&nbsp;Build bundled offerings that package courses and materials together for specific learner groups. Learn how to structure bundles, control visibility by audience, and create offers that feel relevant and valuable to the right learners.</p>]]></content:encoded>
        </item>
        <item>
            <title><![CDATA[Dashboard reporting issues with Tags and Custom Fields]]></title>
            <description><![CDATA[I’m working on a custom report to audit our content types and their associated tags, but I’m running into two specific display issues:

 1. Tag Visibility: In the dashboard view, the "Tag" label only ...]]></description>
            <link>https://community.thoughtindustries.com/basic-2-column-umfls66p/post/dashboard-reporting-issues-with-tags-and-custom-fields-8U8l3NrGwq2ndtV</link>
            <guid isPermaLink="true">https://community.thoughtindustries.com/basic-2-column-umfls66p/post/dashboard-reporting-issues-with-tags-and-custom-fields-8U8l3NrGwq2ndtV</guid>
            <category><![CDATA[Reporting]]></category>
            <dc:creator><![CDATA[Robyn Smerek]]></dc:creator>
            <pubDate>Thu, 12 Mar 2026 17:39:15 GMT</pubDate>
            <content:encoded><![CDATA[<p>I’m working on a custom report to audit our content types and their associated tags, but I’m running into two specific display issues:</p><ol><li><p><strong>Tag Visibility:</strong> In the dashboard view, the "Tag" label only displays 4 out of our 24 system tags. The tag labels I'm referencing are from the <strong>Settings &gt; All Tags</strong> page. I can’t find a field that forces the report to show the full list.</p></li><li><p><strong>Custom Field Limits:</strong> When a course has multiple custom fields (e.g., Credential, Level, Product, Role), the report only pulls the value for the first one (Credential) and ignores the rest.</p></li></ol><p>Has anyone found a way to "expand" these columns to show all values, or is there a specific report type that handles multiple attributes better?</p>]]></content:encoded>
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