Configuration, Administration

For anyone else using the Salesforce Managed Package to sync between Ti and Salesforce, we are seeing that learners that are made on Ti, Ti is trying to sync those learners to contacts that don’t exist in Salesforce. I’m curious if anyone else is dealing with this and what your solution is? Our CRM team doesn’t want to manage the false users constantly after every sync. How is everyone else managing it?

I’d like to report an ongoing issue with date formatting across the platform, particularly noticeable in the EU instance of the system. Currently, dates are being displayed using US-centric formats (e.g., mm/dd/yyyy, mm.dd.yy, or with written months), even when accessed from European regions. These formats are used inconsistently across different features, which leads to considerable confusion: Learners and managers are at risk of misinterpreting data in reports or setting incorrect deadlines.A few examples:  In manager dashboard (e.g. courses list), dates appear as mm/dd/yyyy, which EU users may misread (e.g., 05/07/2025 could be July 5 or May 7) In other areas (example: community widget), a shortened format like mm.dd.yy is used, adding further ambiguity Elsewhere (example: new due date feature) dates may be written out with the month in letters, but even then, the format can vary without clear consistency Suggested Solution:We recommend implementing localized date formatting bas

We use one panorama for all our users where they can access the content via sublicenses that mimic our product subscriptions. If a product is not in your subscription, you shouldn’t see the related content. This works well for all content types except for learning paths because of the public learning path page, that’s available to all signed-in users.(Users sometimes share URLs and these might point to content not everyone can access.)Can we restrict these pages based on sublicenses? If not, can we ensure that the enroll button doesn’t appear to them? If not, can we have the enroll button lead to a page that explains they don’t have access, instead of to the purchase flow?What are your best practices?

Hello!Can anyone help me with editing the circled text on the order confirmation email? We’d like to edit it to include pretax amount, tax amount and total amount - so it’s a much clearer and acceptable “receipt” from TI. I found most of the email in Translations, but that line only include the word “Total:” & not the {total price}Thanks! 

A few questions that I am not finding answers to in the documentation: If I set up the recertification to Reset Progress in Content, does it still show their prior completion in the transcript and reporting? Or is all historical data deleted?    If a learner earned a Credly Badge for their first completion and we Reset Progress in Content, do they earn a second badge, or does it recognize that they have already earned the badge?   

Use case: We need a way for our Pano Admins to create pre-set trigger-based learner notifications on ILT content like those available at main school or on a learning path at the Pano level. We create content at the main school, and provision it to the Panos using a tag so the Pano Admins can make copies and customize those copies for their cohorts of learners. Since there isn’t an option to “create a session” on the pushed down content, the copy they make of the ILT becomes its own course, and therefore becomes detached from the learner notification that was set at main school on the course group. Does anyone have a cool trick that would allow our Pano Admins to create/copy and customize ILT content and set up notifications on it that exist in their Pano and not the main school level? This would be a game changer for us. 

What´s the best way to keep track of the instructors that are leading scheduled events, and be able to do meaningful reporting with that data? I don´t see any built in fields to add this information, and we want to be able to visualize trainer feedback averages and other trends based on the instructor that delivered the training. Any suggestions? 

It was called to my attention by a client that they were able to see the “Author” field in the content catalog on a custom Panorama Dashboard even though the Display Content Authors slider was turned off. The default is to display the Grid View (where Author field is not shown), but when a learner switched to List View, the Author field appeared.I was just wondering if that is by design or if it’s a bug? It’s a custom dashboard using the catalog widget. I thought before I tried a support ticket, I’d just see if anyone else had noticed this or if it’s acting as expected?

I know that TI is not designed to have 1 learner in more than 1 panorama, but I’m guessing there is someone out there who has had to deal with this. We have a customer who may (most likely) have some crossover customers with our main customer base & some of our pano customers, so we are trying to come up with some solutions on how best to deal with this -my first idea is to have their learners use a bogus email address, but I really don’t love that idea.Would love to hear what anyone else has done. Thanks!

Does anyone know whether a new learner can use anything other than an email address for their username when creating their account via redemption code? Or if they are invited manually? 

Hello! Wanted to know if anyone else is having any issues with emails that are sent from the TI system not being received by customers?Currently, it seems that about 10% of our gift invite emails (ecommerce - buy 1 as a gift) are not being received by the gifted recipient & are not going to spam either. The email activity report shows them as delivered (usually with some notes that I can’t actually decipher).We tried to edit the email to remove some potentially questionable content that AI identified as possibly questionable:  ex- removed “accept gift” and changed to “access your course”. This didn’t seem to make a difference.Just posting here to see if anyone is having similar issues or if you have any ideas for us.Thanks! 

On the Details page for a course, if a learner doesn’t have access, it shows a JS Error modal with the message: “Sorry, we are not quite ready yet, come back soon!” (image below).Is that something we can customize in the platform? I searched the Translation section and am not finding it.   

Hey all — has anyone here implemented SMS/texting notifications based on webhook triggers?Curious what platforms you’ve used (Twilio? Plivo? Others?), how the integration went, and anything you'd do differently next time.Thanks in advance!

I’m curious how others use the archive and delete functionalities for courses. What is your strategy behind archiving vs deleting?

We just want to confirm something quickly.Example: A coupon code is issued that expires end of July Learner redeems code July 28th for content in a Learning Path The content in the learning path is available to the learner for the duration of whatever is in the course enrollment settings (i.e. if there is no “end date”, the learner can access the material forever)Is there anywhere else in the platform we set access end dates that I’m not seeing?Thank you!Amy Vujanich, GitLab 

Can Manager accounts be enrolled in content via Auto Assignment, or does it only work for Learner accounts?

We have Skip the course detail page when the learner has access on to make the enrollment experience smoother. However, the redirection seems very slow and the details page is still visible for a split second. Is this something that can be improved? We were thinking of using the External detail link to avoid this. How do these two features work together? What are some scenarios we might not be thinking of here?

We use OIDC connections across all Panoramas, in both our production and staging environments, and our Identity Management System, Azure.When a customer attempts to access a Panorama in TI without the required permissions for the associated IDM application, the IDM sends the error message to TI, then TI presents the error to the customer in an unfriendly and unhelpful format.The "access denied, user not assigned to application" error in Azure AD with OpenID Connect (OIDC) indicates that the user attempting to access the application is not properly authorized within the Azure AD tenant. This means the user either hasn't been assigned to the application directly or is not a member of a group that has been assigned to the application. The request: We believe that it's important to handle this error in a way that enhances the user experience. Instead of the default message, we could use a custom message that is more user-friendly and informative. For example: "Access Denied: It seems you d

We currently have SSO set up for our instance via an icon in our product that directs users to one of our panoramas and provisions content based on their role in our product. It works great. However, we also need users to be able to log in since they use a different product. So, we split them into two different panoramas - one for SSO and one for logins only. We are looking to set up the SSO for the one panorama only, but running into the snag that we have users who SSO into our product, so we don’t own their identify, we just verify it and let them in. So, it appears that if a user SSOs into our product, we wouldn’t be able to kick them over to TI because TI won’t be able to also verify their information? Has anyone dealt with this? We do not want to create a panorama for each customer and set up a different SSO for each customer. 

I have a client that would like to assign more than one learning path to their learners. The SSO documentation does not illustrate the structure for passing more than one value. What would the correct structure be?"learningPathSlugs": [“learning-path-1”, “learning-path-2”],

Hello everyone,We’re currently exploring options for offering our LMS in multiple languages, both in terms of the user interface and learning content.While I’ve reviewed the native multilingual capabilities in TI, they don’t fully meet our needs,especially since we use a lot of custom script and UI customizations, which aren’t covered by the standard translation settings.I’m curious to hear how other clients are handling translations: Are you using TI’s native translation tools? Or have you integrated any third-party solutions like Crowdin, Transifex, or Localize to manage this more flexibly? Additionally, from what I understand, each language variant of a course must be created as a separate content item. Has anyone found an efficient way to manage this at scale?Thanks in advance for your insights!Best,Klaudia

We have a customer managing their own Panorama with 150 max seats, and assigning sublicenses to their customers. They were unable to add more seats in a sublicense seat limit, and totaling up the number of seats set in each sublicense, it appears they had hit their max 150 seats.  However, the dashboard view that shows Occupied, Allocated, and Seat Limit, shows that they’ve only allocated 54 of the total.  Is there a better way for the customer to get a view of what is truly available vs. what has been allocated via the sublicense limits?  

Is there a way to set up Synonym Mapping for the content catalog search? We have some content that uses “Loyalty 2” and some that uses “Loyalty 2.0.” Setting aside that we should have one standard way to refer to it, is there any way to tell the platform that they should be viewed as synonyms?

We are having some issues with SCORM Connect with a few of our customers. We are not alone in having some issues and would love to hear from other users who may be experiencing this issue or have found a fix for it. One of the issues is that the SCORM zip file has a .swf included and the customer LMS blocks any .swf uploads. The other issue is that customers are having trouble with the file sending the completion data to their LMS. It loads and they can use it, but if they leave the course mid-way or complete it, it either marks it as failed, or doesn’t send back any data. It appears that there is some information not being included in the SCORM Connect file. Just wanted to see if anyone else was having issues and interested in exploring some solutions with us. 

Hello, TI FamilyI was wondering if any one is using the Twilio Segment integration and could enlighten us on how it works and if it could be used for our use case of collecting student data to make student profiles and shuttle that info to salesforce. Best,Tommy