Configuration, Administration

Hi,We are considering a change to our public certification offerings and hoping to get some insight from others who may use a similar format to what we are considering. Does anyone have a use case where they have rolling enrollments but their access needs to be limited to to a certain amount of time after registration (a year of access for example)? Bonus points if you do not use TI’s ecommerce and use an external storefront. How do you control their access? Is it based off the storefront registration? Dates in salesforce? Someone within TI?  What data do you send between Salesforce and TI? For context, we currently have monthly cohorts that are limited to 60-90 days of access which is controlled through the enrollments tab within each course. The new format we are going to would potentially open indefinitely with access being controlled by the date they register. 

I’d like to report an ongoing issue with date formatting across the platform, particularly noticeable in the EU instance of the system. Currently, dates are being displayed using US-centric formats (e.g., mm/dd/yyyy, mm.dd.yy, or with written months), even when accessed from European regions. These formats are used inconsistently across different features, which leads to considerable confusion: Learners and managers are at risk of misinterpreting data in reports or setting incorrect deadlines.A few examples:  In manager dashboard (e.g. courses list), dates appear as mm/dd/yyyy, which EU users may misread (e.g., 05/07/2025 could be July 5 or May 7) In other areas (example: community widget), a shortened format like mm.dd.yy is used, adding further ambiguity Elsewhere (example: new due date feature) dates may be written out wit

Hi everyone,Our team is planning to integrate Certiverse with courses on Thought Industries, and possibly alongside a badge provider like Credly. I’d love to hear from anyone who has experience with this setup.Were there any challenges, limitations, or unexpected issues beyond what’s mentioned in this article: Certiverse – Thought Industries Integration? Did the process go smoothly for you? Any tips, best practices, or things you wish you had known beforehand?Also, if you encountered any surprises (good or bad), pros and cons, or have additional considerations worth sharing, please let us know. Thank you!Dariusz

Hi everyone,We’re running into a challenge with making math formulas accessible in Thought Industries (TI) and I’m hoping others may have found better solutions.Right now, the TI WYSIWYG editor doesn’t provide any native equation-editing functionality (e.g., MathJax, LaTeX support, or a built-in formula editor). We also discovered that if we paste MathXL or MathML code into the HTML editor, TI strips it out, leaving us with no accessible markup.The only workaround we’ve found so far is to create a screenshot of the formula and then add ALT text to describe the mathematical expression. This is obviously not ideal, especially for more complex equations, and it’s not considered best practice for accessibility or for supporting all learners.In speaking with other TI customers they have used iframes, to embed the content and this is not ideal either on multiple levels.Has anyone found a better or more sustainable method for making math content accessibl

We have SSO set up for our instance and would like to be able to share links for content for our users that would direct them to the SSO login rather than the TI login and then redirect them to the content we listed. I have talked to one person who has this set up for their org using a SSO URL Generator, but I wanted to see if others were doing this and if so, how you set it up? Thanks! 

 HiOur team is planning to integrate Credly badges with courses and I’d love to hear from anyone who has done this on Thought Industries.Were there any challenges, limitations, or unexpected issues beyond what’s mentioned in this article: Credly – Thought Industries? Or did the process go smoothly?Any tips or best practices would be greatly appreciated!Thank youDariusz

We frequently hold a 1-hour webinar in Go-To-Webinar. This webinar is set up in the Ti LMS under the webinar category. We invite learners and allow a two-week window for them to register.After the webinar is completed, we receive a report from Go-To that shows who has and has not attended the class. Learners that have previously registered but have not attended the webinar still have the webinar shown on the ‘access’ tab. The worst part is that it still shows up on the learner’s dashboard under ‘up coming classes’.  One solution (but not a good one) I can go into the learner’s record and delete access to this webinar so it does not sh

Hi Team,I am really hoping you can help me with a CSS code. We replaced a logo url in the CSS code for the .header .header__inner and for some reason it is not replacing the client logo if one is placed in the Branding site for the panorama. In previous instances, if a client logo was added to the Site branding then the client logo will replace standard KF logo in the header. If there is no logo added, then the KF logo will appear.This is happening in the US and EU platform. We have not changed the CSS code itself other than the image URL to update the new KF logo. Any ideas why the CSS is no longer working? Please let me know if you need any more information. Here is the existing code for the header:.header .header__inner .company__beta-logo {        display: block;        height: 115px;        background-image: url(https://d3i9g4671ronu3.cloudfront.net/course-uploads/82df7bba-5b44-4a70-86e5-54b1e867800c/e

Hi. We currently have a Panorama that is made up of quite a few sublicenses. We have one dashboard for all learners, but in order to provide a more tailored/specific experience for the learners, we are exploring turning on the “enable separate branding/design and dashboards” feature and are looking for anyone who has possibly done a similar thing to provide some insight as to best practices for making the transition. How did you make the transition with the least downtime or disruption to the learners? (build in sandbox, copy over, do at off hours, etc?) Is there a way to group a few sublicenses to have the same dashboard, or do you have to duplicate/maintain for every single sublicense if you go this route? If you have a situation where a client might belong to more than one sublicense, did you find they had difficulty/confusion toggling between dashboards?

We have a customer managing their own Panorama with 150 max seats, and assigning sublicenses to their customers. They were unable to add more seats in a sublicense seat limit, and totaling up the number of seats set in each sublicense, it appears they had hit their max 150 seats.  However, the dashboard view that shows Occupied, Allocated, and Seat Limit, shows that they’ve only allocated 54 of the total.  Is there a better way for the customer to get a view of what is truly available vs. what has been allocated via the sublicense limits?  

For anyone else using the Salesforce Managed Package to sync between Ti and Salesforce, we are seeing that learners that are made on Ti, Ti is trying to sync those learners to contacts that don’t exist in Salesforce. I’m curious if anyone else is dealing with this and what your solution is? Our CRM team doesn’t want to manage the false users constantly after every sync. How is everyone else managing it?

Hello,I have a question related to getting additional user data into the Reference fields. Our employees log in to the platform using SSO. Via SSO connection, we managed to send additional attributes such as department, company, user name/surname, email, but there is no possibility to send the “manager” attribute via SSO because the manager can't be used in an SSO claim. This data is crucial for us as we want to build the report based on the “manager” filter. If any of you use other systems or solutions to have “manager” data in a user account? Could you please share your recommendations with us? We are using AAD (Azure Active Directory) as the source for additional attributes. Thank you in advance for help and any recommendations,Alena Egorova

We use one panorama for all our users where they can access the content via sublicenses that mimic our product subscriptions. If a product is not in your subscription, you shouldn’t see the related content. This works well for all content types except for learning paths because of the public learning path page, that’s available to all signed-in users.(Users sometimes share URLs and these might point to content not everyone can access.)Can we restrict these pages based on sublicenses? If not, can we ensure that the enroll button doesn’t appear to them? If not, can we have the enroll button lead to a page that explains they don’t have access, instead of to the purchase flow?What are your best practices?

A few questions that I am not finding answers to in the documentation: If I set up the recertification to Reset Progress in Content, does it still show their prior completion in the transcript and reporting? Or is all historical data deleted?    If a learner earned a Credly Badge for their first completion and we Reset Progress in Content, do they earn a second badge, or does it recognize that they have already earned the badge?   

Use case: We need a way for our Pano Admins to create pre-set trigger-based learner notifications on ILT content like those available at main school or on a learning path at the Pano level. We create content at the main school, and provision it to the Panos using a tag so the Pano Admins can make copies and customize those copies for their cohorts of learners. Since there isn’t an option to “create a session” on the pushed down content, the copy they make of the ILT becomes its own course, and therefore becomes detached from the learner notification that was set at main school on the course group. Does anyone have a cool trick that would allow our Pano Admins to create/copy and customize ILT content and set up notifications on it that exist in their Pano and not the main school level? This would be a game changer for us. 

What´s the best way to keep track of the instructors that are leading scheduled events, and be able to do meaningful reporting with that data? I don´t see any built in fields to add this information, and we want to be able to visualize trainer feedback averages and other trends based on the instructor that delivered the training. Any suggestions? 

It was called to my attention by a client that they were able to see the “Author” field in the content catalog on a custom Panorama Dashboard even though the Display Content Authors slider was turned off. The default is to display the Grid View (where Author field is not shown), but when a learner switched to List View, the Author field appeared.I was just wondering if that is by design or if it’s a bug? It’s a custom dashboard using the catalog widget. I thought before I tried a support ticket, I’d just see if anyone else had noticed this or if it’s acting as expected?

I know that TI is not designed to have 1 learner in more than 1 panorama, but I’m guessing there is someone out there who has had to deal with this. We have a customer who may (most likely) have some crossover customers with our main customer base & some of our pano customers, so we are trying to come up with some solutions on how best to deal with this -my first idea is to have their learners use a bogus email address, but I really don’t love that idea.Would love to hear what anyone else has done. Thanks!

Does anyone know whether a new learner can use anything other than an email address for their username when creating their account via redemption code? Or if they are invited manually? 

Hello! Wanted to know if anyone else is having any issues with emails that are sent from the TI system not being received by customers?Currently, it seems that about 10% of our gift invite emails (ecommerce - buy 1 as a gift) are not being received by the gifted recipient & are not going to spam either. The email activity report shows them as delivered (usually with some notes that I can’t actually decipher).We tried to edit the email to remove some potentially questionable content that AI identified as possibly questionable:  ex- removed “accept gift” and changed to “access your course”. This didn’t seem to make a difference.Just posting here to see if anyone is having similar issues or if you have any ideas for us.Thanks! 

On the Details page for a course, if a learner doesn’t have access, it shows a JS Error modal with the message: “Sorry, we are not quite ready yet, come back soon!” (image below).Is that something we can customize in the platform? I searched the Translation section and am not finding it.   

Hey all — has anyone here implemented SMS/texting notifications based on webhook triggers?Curious what platforms you’ve used (Twilio? Plivo? Others?), how the integration went, and anything you'd do differently next time.Thanks in advance!

I’m curious how others use the archive and delete functionalities for courses. What is your strategy behind archiving vs deleting?

We just want to confirm something quickly.Example: A coupon code is issued that expires end of July Learner redeems code July 28th for content in a Learning Path The content in the learning path is available to the learner for the duration of whatever is in the course enrollment settings (i.e. if there is no “end date”, the learner can access the material forever)Is there anywhere else in the platform we set access end dates that I’m not seeing?Thank you!Amy Vujanich, GitLab 

Can Manager accounts be enrolled in content via Auto Assignment, or does it only work for Learner accounts?