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Welcome to the Thought Industries Community

Behind every great learning experience is a team figuring it out, and you don't have to figure it out alone.

Whether you're looking to ask a question, explore configuration guides, grab a CSS snippet, or share an idea that shapes what's next, this community was built for practitioners like you.

Connect with fellow TI users, tap into collective expertise, and unlock new ways to drive impact with your platform, together.

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Upcoming Events

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Build a Resource Library for Learners

Tue, Jul 7, 3:00pm

Come build with us each week! Each session is centered on a specific outcome, and we’ll work through it together in real time. Stick around afterward to ask questions, share what you built, and swap best practices with peers. 60 minutes total: 30 minutes: guided build 30 minutes: Q&A + optional show-and-tell Session Details: Build an resource hub using a custom page to create a centralized library outside of courses. Learn how to mix content types, organize content for easy discovery, and design a clean, learner-friendly hub learners can return to anytime.

What's New June: Release Review

Wed, Jul 8, 3:00pm

✨ You’ve got the details; now see them in action. ✨ Join us monthly for our What’s New? Webinar to understand the impact of our product releases and latest innovations. Each session delivers a dynamic, visual walk-through of our most impactful enhancements including what’s new and what you should do next. We’ll take a tour of the new capabilities and how they work, where they shine, and how to put them to work quickly. This is your shortcut to staying current in the platform, so you can turn TI updates into your business momentum! 🚀 Join us live on the first Wednesday of each month at 11am EST for an overview of our most impactful releases from the past month. Note: While we won’t be providing live support or troubleshooting during this time, we’re always happy to point you in the right direction or connect you with resources that can help.

Thought Industries for Claude Workshop

Thu, Jul 9, 2:30pm

Seats are full - check out our other session on July 15th. To prep for the workshop, watch our previous Office Hours session. Get hands-on with the Claude plugin in a live, small-group setting. Each 30-minute session kicks off with a quick demo, then opens the floor for real prompts and conversation. Not connected yet? You're still welcome to join and watch it in action, though you'll get more out of it if you're connected ahead of time. Seats are limited, so register early. These sessions are not for troubleshooting installation. For help getting connected, visit our Support Article.

Are You Riding the AI Wave?

Tue, Jul 14, 3:00pm

Come build with us each week! Each session is centered on a specific outcome, and we’ll work through it together in real time. Stick around afterward to ask questions, share what you built, and swap best practices with peers. 60 minutes total: 30 minutes: guided build 30 minutes: Q&A + optional show-and-tell Session Details: We're sitting down with R&D for an open conversation about where AI stands at Thought Industries right now and we want to hear from you! We'll dig into the tools already in your hands: Conversational AI Learning, Answer Engine Optimization, the Claude Plugin, and the Slack App. Whether you're using these tools every day, still waiting for the right reason to jump in, or haven't given AI much thought at all, your perspective is valuable.

Thought Industries for Claude Workshop

Wed, Jul 15, 4:00pm

To prep for the workshop, watch our previous Office Hours session. Get hands-on with the Claude plugin in a live, small-group setting. Each 30-minute session kicks off with a quick demo, then opens the floor for real prompts and conversation. Not connected yet? You're still welcome to join and watch it in action, though you'll get more out of it if you're connected ahead of time. Seats are limited, so register early. These sessions are not for troubleshooting installation. For help getting connected, visit our Support Article.

Join Us Each Week

Catch us live every week for two chances to connect. Drop into Open Sessions to ask questions, troubleshoot, and tap into the collective knowledge of the TI community. Then join Office Hours for outcome-focused use case showcases and live Q&A, see how other practitioners are driving real results with the platform.

Open Sessions

Where your voice matters and your questions find answers in a supportive and interactive community environment!

Office Hours

Gain valuable insights from seasoned experts and engage in live, peer-to-peer discussions for an interactive learning experience.

Tools, Trends, & Insights

Curated resources to help you stay sharp. Explore blogs, tools, and industry insights handpicked to help you level up your learning strategy and get more out of your TI platform.

2025 Roundup: Advice from Customer Education Leaders in 2026

Eight actionable insights from customer education leaders on everything from earning executive buy-in to segmenting your learner base. Think of it as your playbook for leveling up your program in 2026.

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Speaking Their Language: How dbt Labs Proves the ROI of Customer Education

A look at how dbt Labs moved their learning data out of silos and into the systems where business decisions are made. Practical advice on connecting customer education to the KPIs your stakeholders actually care about.

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How Gong Turned Customer Education Into a Product Adoption and Growth Engine

A behind-the-scenes look at how Gong evolved its customer education program from basic content delivery into a full lifecycle growth engine — powering onboarding, driving adoption, and supporting enterprise rollouts at scale.

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