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Open Questions

grace.filkinsInspiring

Content Authoring & Management

Allowing a click to locked content with a Register Now Page

We have content where the content is ungated (setup as lessons Open to Everyone and a Sample Lesson) that allows learners to navigate through our videos, text and labs but when they get to a skill check they are asked to login. Our videos, text and labs are not tied to completion and only the skill check is. However when a learner tries to navigate to the skill check it is greyed out with a This is causing some confusion and they are not sure how to navigate to the skill check directly versus taking the optional content. We would like to know how can we make this happen so they can click Skill Check and bring them to a Register Now page so they do not feel blocked.

dhallInspiring

Content Authoring & Management

How do you track when content needs to be reviewed for accuracy?

Wondering what the others in the community do to track when content or course needs to be reviewed for accuracy. What’s your tracking method and what’s your cadence?My team handles training content for technical software, and with the rapid developments of our product, it is always changing so we don’t want stale / inaccurate information existing. Curious what others do and looking forward to the reponses!

Alexis McLaughlinInspiring

Conversations on Customer Education

WCAG 2.1 AA compliant?

Has there been any changes as to when TI will be WCAG 2.1 AA compliant? I found some varying articles saying 2030 as a goal date, but that seems way too far out to be right.

LisaRollinsInspiring

Content Authoring & Management

Enroll on entry

Is there a way that I can set articles to enroll as soon as they are clicked...meaning, not display the detail page, but instead go right to the article? I have the always display detail page to learner selected so that our webinars show up with all the dates on one page, but I don’t really want our users to have to click a button to have to register to read a help article. How can I make it so they can go right into the article?

oscar_a_wiggyNew Contributer

Content Authoring & Management

"Add to Google Calendar" link stopped working

we have been doing many webinars recently (8 over the last 5 weeks).i received an email from the field that told me the 'add to google' wasn't working. i tried my invitation and it did not work either. when you click 'add to google’ it takes you here.… it only seems to do this for webinars (we’re using Go-To) it always works fine for in person classes.have you guys seen this before?

Thought IndustriesCommunity Manager

Virtual Roundtables

Rewatch: Success Metrics That MatterEvent Rewatch

If you missed out, catch the replay now!Go behind the scenes with DBT Labs in this On Demand roundtable as they reveal how their Customer Education team drives real-world impact with Thought Industries. DBT LabsDee Lasa, Beth Hipple, and Kyle Coapman share their reporting strategy, scalable learning paths, and how they connect education to business outcomes, all while supporting learners inside and out. Highlights include: Customer Education as a Business Driver: DBT Labs emphasizes the ROI of education by tying learning metrics to business value, like marketing qualified leads and stakeholder alignment. Three-Pronged Learning Approach: Their strategy includes instructor-led training, on demand learning, and hybrid methods, including flipped classroom experiences. Internal & External Enablement: DBT Labs educates customers, partners, internal teams, and product teams through a unified academy approach built in Thought Industries. Reporting Evolution: From native in-app report

oscar_a_wiggyNew Contributer

Configuration, Administration

How to remove past webinars from a student dashboard

We offer webinars through Go-To and connect them through Ti. It works well. Many times we have 150~200 students register for the webinar, and then 75~100 of them actually show up.It appears that folks that did not show up, still have the webinar listed on their dashboard (and it shows ‘ended’) even though the webinar has passed and they did not attend.Is there a way to remove these?Thanks

Thought IndustriesCommunity Manager

Style Guide & CSS SystemTutorial

Spruce Up Your Widgets!Looking to give your widgets a visual boost? With a few simple CSS tweaks, you can enhance their design, make key content stand out, and stay true to your brand.Here is some inspiration!Like what you see? Download the CSS Style Guide attached below to learn how.Transform This:Into This:These CSS Blocks are designed for a default Thought Industries instance with no existing Custom Code, so any customizations you’ve added may generate conflicts. Do you use Canva as a design tool? Download the template so you can make it your own. Click this link to get started!

LisaRollinsInspiring

Design & Marketing

Code Library - Activity Panel and Featured Content CSS

I tried both of these code examples and neither one of them worked or did anything on my learner dashboards. Am I missing something that I should be doing beyond copying and pasting in the code and changing the colors to our branded colors? Am I supposed to add the class in myself with some other code somewhere?

Thought IndustriesCommunity Manager

Mini CSS Block: Interactive Hot Spots that PopTutorial

Make your Interactive Pages more engaging with hot spots!Interactive page types let you layer clickable hotspots on a single image to reveal bite sized content such as text, images, or audio clips. This helps learners absorb information in a more engaging way.If your hotspots or pop up messages blend into the image, a little custom CSS can help. You can adjust icon size and color or tweak the pop up’s background and border for better visibility.Here is some inspiration!Like what you see? Download the CSS Block attached below to learn how.Default pageOptional ideas These CSS Blocks are designed for a default Thought Industries instance with no existing Custom Code, so any customizations you’ve added may generate conflicts.

grace.filkinsInspiring

Content Authoring & Management

Allowing a click to locked content with a Register Now Page

We have content where the content is ungated (setup as lessons Open to Everyone and a Sample Lesson) that allows learners to navigate through our videos, text and labs but when they get to a skill check they are asked to login. Our videos, text and labs are not tied to completion and only the skill check is. However when a learner tries to navigate to the skill check it is greyed out with a This is causing some confusion and they are not sure how to navigate to the skill check directly versus taking the optional content. We would like to know how can we make this happen so they can click Skill Check and bring them to a Register Now page so they do not feel blocked.

dhallInspiring

Content Authoring & Management

How do you track when content needs to be reviewed for accuracy?

Wondering what the others in the community do to track when content or course needs to be reviewed for accuracy. What’s your tracking method and what’s your cadence?My team handles training content for technical software, and with the rapid developments of our product, it is always changing so we don’t want stale / inaccurate information existing. Curious what others do and looking forward to the reponses!

LisaRollinsInspiring

Content Authoring & Management

Enroll on entry

Is there a way that I can set articles to enroll as soon as they are clicked...meaning, not display the detail page, but instead go right to the article? I have the always display detail page to learner selected so that our webinars show up with all the dates on one page, but I don’t really want our users to have to click a button to have to register to read a help article. How can I make it so they can go right into the article?

oscar_a_wiggyNew Contributer

Content Authoring & Management

"Add to Google Calendar" link stopped working

we have been doing many webinars recently (8 over the last 5 weeks).i received an email from the field that told me the 'add to google' wasn't working. i tried my invitation and it did not work either. when you click 'add to google’ it takes you here.… it only seems to do this for webinars (we’re using Go-To) it always works fine for in person classes.have you guys seen this before?

oscar_a_wiggyNew Contributer

Configuration, Administration

How to remove past webinars from a student dashboard

We offer webinars through Go-To and connect them through Ti. It works well. Many times we have 150~200 students register for the webinar, and then 75~100 of them actually show up.It appears that folks that did not show up, still have the webinar listed on their dashboard (and it shows ‘ended’) even though the webinar has passed and they did not attend.Is there a way to remove these?Thanks

GabbyGuillenNew Participant

Getting started in the community

Merge Ti Community profiles post-SSO

Hi, I just got prompted to create a profile in Ti community because it switched to SSO. However, that resulted in detaching from my prior history. Is it possible to merge my accounts so that I can keep my post history (and street cred!) :) TIA!Gabby

Learner Survey send out

We want to send a survey to all of the learners who have taken a specific learning path, what would be the easiest way to gather their emails?

JayBoNew Contributer

Content Authoring & Management

"Skip to Main Content" on Learning Path Page

There seems to be something new on the learning path pages, both as a manager and as a learner. I logged into today to see this “Skip to main content” link overlaid randomly on the detail page of the learning path. When you click it, it bounces around. Are other people seeing this new link or is it just me? It doesn’t do anything and is also obstructing the images and other divs as it’s absolute positioning. If this is a new, permanent feature, I’d want to hide it. But if this is a glitch, I’d like to know if others are also experiencing this. I know we’ve used the “.learning-path .absolute” class in our global code for other purposes, but this link is totally new.

rncaltonNew Contributer

Configuration, Administration

Content search inside links

We’re looking for a solution that would allow our users to easily surface content on a specific page which contain links to release note documents. What we would like is a search tool that will find results in these documents and then take you directly to that spot on the page where the result was found. Right now, we can add a search to a Microcourse, but it will just show users the page the result it found on, which isn't very helpful if you are looking for a specific release note on a long page of notes.We cannot execute custom HTML on page because of content securituy policies. Are there another OOTB content or object type that would provide this outcome, or a plug-in, or any other custom solution your team can think of?

dhallInspiring

Configuration, Administration

Outlook M365 autoclicking Unsubscribe. Anyone have a fix?

Hey Ti Community!I’ve been going back and forth with Ti Support and my internal IT teams this past week on an issue we’ve encountered with our M365 Outlook/Exchange system “auto-clicking” the unsubscribe links to validate link safety and integrity. In doing so, it’s causing users to automatically being unsubscribed from “Scheduled Deliveries” or even “Send Now” options. I’m curious if anyone else has encountered this behavior in their environments and what was done to resolve it. For context, in Outlook, we’ve added the following as safe senders:notifications@mail.thoughtindustries.com This is the one Scheduled Delivery comes from @thoughtindustries.com Blanket domain coverage success@thoughtindustries.com support@thoughtindustries.zendesk.com Ti Support emails come from this address It’s been frustrating and I know there are laws in place to prevent “inconvenient unsubscribe methods” (CAN-SPAM ACT) so I’m not expecting Ti to overhaul their mailing platform. Hopefully someone has se

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