Conversations on Customer Education

Thinking about where you are in the maturity model? How about your next hires? What KPIs and metrics are important to an education organization? Let's talk about it.

  • 14 Topics
  • 42 Replies

14 Topics

kristine.kukich
kristine.kukichCommunity Manager
asked in Conversations on Customer Education

Question of the Week #2: How are you using Learning Paths in your education program?

Learning paths help define personalization in a program. How have you leveraged this functionality to define by role or persona? or are there other definitions for your learning paths?

12
C
10 days ago
S
slever
posted in Conversations on Customer Education

Utilizing the Detail Video

I’m embarking on a project to bring more context to our online offerings. We not only create our own content, but we host other content. We want to leverage the Detail Video on the Details page of the content to show the client what that particular learning path/content looks like.Has anyone used the Detail Video in this manner? If so, would you be willing to share links to your catalog?

2
S
27 days ago
kristine.kukich
kristine.kukichCommunity Manager
asked in Conversations on Customer Education

ROI session tomorrow - any questions?

Karen Swindells and I are talking ROI tomorrow. Anyone have anything they want to talk about?

0
kristine.kukich
1 month ago
kristine.kukich
kristine.kukichCommunity Manager
asked in Conversations on Customer Education

Question of the Week 5: Registration Code or Redemption Code? Which have you used, and why?

Have you used either registration codes or redemption codes in your setup? How did you use them? Do you know how your learners liked using them? Tell all...

3
J
2 months ago
kristine.kukich
kristine.kukichCommunity Manager
asked in Conversations on Customer Education

Question of the Week #3: Are you using gamification?

Is gamification part of your learning plans? If yes, what’s your strategy? How are you using it? If no, do you plan to?  

2
C
3 months ago
kristine.kukich
kristine.kukichCommunity Manager
posted in Conversations on Customer Education

Question of the Week #1: Are you using micro-learning concepts in your VILTs? If so, how? What vendor(s) are you working with for VILT?

Had this question come up in another forum, so I thought I’d ask your opinion - how are you using micro-learning in your VILTs? Are you? What vendor(s) support your VILT efforts? Drop a line here and let me know.

9
W
5 months ago
kristine.kukich
kristine.kukichCommunity Manager
posted in Conversations on Customer Education

Scavenger Hunt Day 2

Here’s the list for Day 2. You need to have completed Day 1, as well as the following:Subscribe to the Conversations on Customer Education channel. Leave a post there once you’ve subscribed. Respond to Question #2 in the Question of the Week. Like an answer to a question in the Content Authoring & Management channel. Send a private message to Kristine Kukich indicating completion.

1
stinaintx
5 months ago
stinaintx
stinaintxKnown Participant
posted in Conversations on Customer Education

Custom Requests

How do you all handle custom requests from customers? I thought my company was pushing the limits of what Ti can do, but some of my customers have really out paced us. Whether it is design of the panorama, course or how an assessment is graded, they all have different ideas and needs. 

1
L
5 months ago
kristine.kukich
kristine.kukichCommunity Manager
posted in Conversations on Customer Education

Scavenger Hunt Day 1

Day 1 ListFind Question #1 in the Question of the Week and answer the question. Locate the Events Calendar. When is the next Office Hours scheduled? Make note. Find a post by Kristine Kukich. Hover over her picture. Use the mail envelope in the upper right corner of the popup to private message your your answer to question 2.

0
kristine.kukich
5 months ago
kristine.kukich
kristine.kukichCommunity Manager
asked in Conversations on Customer Education

Question of the Week #6: What business practice or use case launched the use of panorama within your organization?

What was the business case that launched your use of segmentation or panorama within your environment? 

4
A
6 months ago
kristine.kukich
kristine.kukichCommunity Manager
asked in Conversations on Customer Education

Question of the Week #7: What drivers prompted your use of monetization?

One of the recent Hot Takes was about monetization. What drives your organization to charge for training, or not charge for training? 

0
kristine.kukich
6 months ago
kristine.kukich
kristine.kukichCommunity Manager
asked in Conversations on Customer Education

Going to Gainsight Pulse?

Anyone heading out to Pulse? 

0
kristine.kukich
7 months ago
kristine.kukich
kristine.kukichCommunity Manager
asked in Conversations on Customer Education

Question of the Week #4: How are you integrating social learning and communities into your learning structure?

Are you using tools inside and/or outside of Ti to enhance your social learning capabilities? Let us know!

1
A
7 months ago
sandraelliott
sandraelliottParticipating Frequently
posted in Conversations on Customer Education

Building a better Catalog

Hi everyone!The Customer Education Team here at Thought Industries just finished a webinar about how we revamped our own catalog (see our attached slides). But our way is not the only way!We’d love to hear from you how you developed your catalog. What process did you use? What TI functionality did you engage? Any issues that you’d bring up?

7
I
7 months ago
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