Conversations on Customer Education

Thinking about where you are in the maturity model? How about your next hires? What KPIs and metrics are important to an education organization? Let's talk about it.

  • 19 Topics
  • 47 Replies

19 Topics

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Anonymous
asked in Conversations on Customer Education

Question of the Week #2: How are you using Learning Paths in your education program?

Learning paths help define personalization in a program. How have you leveraged this functionality to define by role or persona? or are there other definitions for your learning paths?

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A
8 months ago
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eferrinNew Participant
asked in Conversations on Customer Education

Delivery Date for Recommendation Assessment and Recommendation Engine Help Articles

Hi Ti!Any word on when the community can expect to see help articles on the Recommendation Assessment and Recommendation Engine tools?Until those are available, what resources would you recommend we use to better understand these tools?Many thanks,Em

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S
25 days ago
chetler-findlay
chetler-findlayKnown Participant
asked in Conversations on Customer Education

eLearning Legal Agreement

Hello! Do you require your customers / learners to sign any sort of legal documentation or license agreement to use the platform / courses? If so, any insights into the information or legal verbiage? Thank you in advance! 

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chetler-findlay
1 month ago
chetler-findlay
chetler-findlayKnown Participant
posted in Conversations on Customer Education

Customer Launch Insights

Hi All -We are finally ready to launch our TI learning platform to our general customer base (we have been creating our content and in a LPR release all this time). I wanted to open the conversation to larger group of things you may have wished to know during your launch, pricing insights, go to market strategies, anything you think may be helpful to share from your own personal experiences with your learning programs. Any information or feedback would be greatly appreciated. Thank you in advance! 

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chetler-findlay
2 months ago
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madelinefiretechInspiring
asked in Conversations on Customer Education

Sharing Badges on Social Media

For gamification, is it possible to share any badges earned on LinkedIn like learners can with their certificates? Or does anyone have an approach or workaround to doing so?

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amberkleven
6 months ago
A
Anonymous
asked in Conversations on Customer Education

CEdMA Anyone?

Anyone going to CEdMA in Boston next week? Let me know. ---Kristine

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A
6 months ago
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sleverParticipating Frequently
posted in Conversations on Customer Education

Utilizing the Detail Video

I’m embarking on a project to bring more context to our online offerings. We not only create our own content, but we host other content. We want to leverage the Detail Video on the Details page of the content to show the client what that particular learning path/content looks like.Has anyone used the Detail Video in this manner? If so, would you be willing to share links to your catalog?

2
S
9 months ago
A
Anonymous
asked in Conversations on Customer Education

ROI session tomorrow - any questions?

Karen Swindells and I are talking ROI tomorrow. Anyone have anything they want to talk about?

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A
9 months ago
A
Anonymous
asked in Conversations on Customer Education

Question of the Week 5: Registration Code or Redemption Code? Which have you used, and why?

Have you used either registration codes or redemption codes in your setup? How did you use them? Do you know how your learners liked using them? Tell all...

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juliefiretech
10 months ago
A
Anonymous
asked in Conversations on Customer Education

Question of the Week #3: Are you using gamification?

Is gamification part of your learning plans? If yes, what’s your strategy? How are you using it? If no, do you plan to?  

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A
11 months ago
A
Anonymous
posted in Conversations on Customer Education

Question of the Week #1: Are you using micro-learning concepts in your VILTs? If so, how? What vendor(s) are you working with for VILT?

Had this question come up in another forum, so I thought I’d ask your opinion - how are you using micro-learning in your VILTs? Are you? What vendor(s) support your VILT efforts? Drop a line here and let me know.

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W
1 year ago
A
Anonymous
posted in Conversations on Customer Education

Scavenger Hunt Day 2

Here’s the list for Day 2. You need to have completed Day 1, as well as the following:Subscribe to the Conversations on Customer Education channel. Leave a post there once you’ve subscribed. Respond to Question #2 in the Question of the Week. Like an answer to a question in the Content Authoring & Management channel. Send a private message to Kristine Kukich indicating completion.

1
stinaintx
1 year ago
stinaintx
stinaintxKnown Participant
posted in Conversations on Customer Education

Custom Requests

How do you all handle custom requests from customers? I thought my company was pushing the limits of what Ti can do, but some of my customers have really out paced us. Whether it is design of the panorama, course or how an assessment is graded, they all have different ideas and needs. 

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L
1 year ago
A
Anonymous
posted in Conversations on Customer Education

Scavenger Hunt Day 1

Day 1 ListFind Question #1 in the Question of the Week and answer the question. Locate the Events Calendar. When is the next Office Hours scheduled? Make note. Find a post by Kristine Kukich. Hover over her picture. Use the mail envelope in the upper right corner of the popup to private message your your answer to question 2.

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A
1 year ago
A
Anonymous
asked in Conversations on Customer Education

Question of the Week #6: What business practice or use case launched the use of panorama within your organization?

What was the business case that launched your use of segmentation or panorama within your environment? 

4
A
1 year ago
A
Anonymous
asked in Conversations on Customer Education

Question of the Week #7: What drivers prompted your use of monetization?

One of the recent Hot Takes was about monetization. What drives your organization to charge for training, or not charge for training? 

0
A
1 year ago
A
Anonymous
asked in Conversations on Customer Education

Going to Gainsight Pulse?

Anyone heading out to Pulse? 

0
A
1 year ago
A
Anonymous
asked in Conversations on Customer Education

Question of the Week #4: How are you integrating social learning and communities into your learning structure?

Are you using tools inside and/or outside of Ti to enhance your social learning capabilities? Let us know!

1
A
1 year ago
sandraelliott
sandraelliottParticipating Frequently
posted in Conversations on Customer Education

Building a better Catalog

Hi everyone!The Customer Education Team here at Thought Industries just finished a webinar about how we revamped our own catalog (see our attached slides). But our way is not the only way!We’d love to hear from you how you developed your catalog. What process did you use? What TI functionality did you engage? Any issues that you’d bring up?

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I
1 year ago
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