Conversations on Customer Education

Thinking about where you are in the maturity model? How about your next hires? What KPIs and metrics are important to an education organization? Let's talk about it.

  • 23 Topics
  • 55 Replies

23 Topics

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Anonymous
asked in Conversations on Customer Education

Question of the Week #2: How are you using Learning Paths in your education program?

Learning paths help define personalization in a program. How have you leveraged this functionality to define by role or persona? or are there other definitions for your learning paths?

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A
1 year ago
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wwaysonNew Participant
posted in Conversations on Customer Education

Career

Hello fellow Ti users, I checked with Ti and received the ok to post here.  My company was acquired, and I will be exiting at the end of April.  If you or your organization is looking for Ti, education development, and training experience, I’d be glad to chat.  I appreciate your consideration. Wayne WaysonEducation ManagerQuantivate (an Ncontracts company)wwayson09@gmail.com

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W
21 days ago
Marc Wilner
Marc WilnerNew Participant
asked in Conversations on Customer Education

VR Training

Is anyone using VR training for customers or employees, and if so what challenges have you found, if any, with any integration into the LMS?

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charles.zimmerman
28 days ago
jdrake
jdrakeInspiring
posted in Conversations on Customer Education

In-App Learning

We use Ti to train our customers on our software. We are interested in exploring putting content more directly into our software instead of always sending them out to Ti through a link in our tech. Wanted to see if other folks have considered (or done) something similar. A few of the things we have considered are:Using a tool like Pendo Enabling the In-App widget that Ti offers (I am assuming this is a similar experience to what Ti does on the Admin side when you select Help)? Building an experience from scratch utilizing the Ti APIs

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jdrake
2 months ago
karen.swindells
karen.swindellsCommunity Manager
posted in Conversations on Customer Education

Defining Digital Excellence for Training Businesses in 2024

Continue the conversation we started in the January 17, 2024 webinar, Defining Digital Excellence for Training Businesses in 2024. What trends are you seeing in the training industry? Where is your organization at in their digital transformation?

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karen.swindells
3 months ago
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eferrinNew Participant
asked in Conversations on Customer Education

Delivery Date for Recommendation Assessment and Recommendation Engine Help Articles

Hi Ti!Any word on when the community can expect to see help articles on the Recommendation Assessment and Recommendation Engine tools?Until those are available, what resources would you recommend we use to better understand these tools?Many thanks,Em

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C
5 months ago
chetler-findlay
chetler-findlayKnown Participant
asked in Conversations on Customer Education

eLearning Legal Agreement

Hello! Do you require your customers / learners to sign any sort of legal documentation or license agreement to use the platform / courses? If so, any insights into the information or legal verbiage? Thank you in advance! 

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chetler-findlay
6 months ago
chetler-findlay
chetler-findlayKnown Participant
posted in Conversations on Customer Education

Customer Launch Insights

Hi All -We are finally ready to launch our TI learning platform to our general customer base (we have been creating our content and in a LPR release all this time). I wanted to open the conversation to larger group of things you may have wished to know during your launch, pricing insights, go to market strategies, anything you think may be helpful to share from your own personal experiences with your learning programs. Any information or feedback would be greatly appreciated. Thank you in advance! 

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chetler-findlay
7 months ago
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madelinefiretechInspiring
asked in Conversations on Customer Education

Sharing Badges on Social Media

For gamification, is it possible to share any badges earned on LinkedIn like learners can with their certificates? Or does anyone have an approach or workaround to doing so?

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amberkleven
10 months ago
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Anonymous
asked in Conversations on Customer Education

CEdMA Anyone?

Anyone going to CEdMA in Boston next week? Let me know. ---Kristine

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A
11 months ago
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sleverNew Participant
posted in Conversations on Customer Education

Utilizing the Detail Video

I’m embarking on a project to bring more context to our online offerings. We not only create our own content, but we host other content. We want to leverage the Detail Video on the Details page of the content to show the client what that particular learning path/content looks like.Has anyone used the Detail Video in this manner? If so, would you be willing to share links to your catalog?

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S
1 year ago
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Anonymous
asked in Conversations on Customer Education

ROI session tomorrow - any questions?

Karen Swindells and I are talking ROI tomorrow. Anyone have anything they want to talk about?

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A
1 year ago
A
Anonymous
asked in Conversations on Customer Education

Question of the Week 5: Registration Code or Redemption Code? Which have you used, and why?

Have you used either registration codes or redemption codes in your setup? How did you use them? Do you know how your learners liked using them? Tell all...

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J
1 year ago
A
Anonymous
asked in Conversations on Customer Education

Question of the Week #3: Are you using gamification?

Is gamification part of your learning plans? If yes, what’s your strategy? How are you using it? If no, do you plan to?  

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A
1 year ago
A
Anonymous
posted in Conversations on Customer Education

Question of the Week #1: Are you using micro-learning concepts in your VILTs? If so, how? What vendor(s) are you working with for VILT?

Had this question come up in another forum, so I thought I’d ask your opinion - how are you using micro-learning in your VILTs? Are you? What vendor(s) support your VILT efforts? Drop a line here and let me know.

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W
1 year ago
A
Anonymous
posted in Conversations on Customer Education

Scavenger Hunt Day 2

Here’s the list for Day 2. You need to have completed Day 1, as well as the following:Subscribe to the Conversations on Customer Education channel. Leave a post there once you’ve subscribed. Respond to Question #2 in the Question of the Week. Like an answer to a question in the Content Authoring & Management channel. Send a private message to Kristine Kukich indicating completion.

1
stinaintx
1 year ago
stinaintx
stinaintxKnown Participant
posted in Conversations on Customer Education

Custom Requests

How do you all handle custom requests from customers? I thought my company was pushing the limits of what Ti can do, but some of my customers have really out paced us. Whether it is design of the panorama, course or how an assessment is graded, they all have different ideas and needs. 

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L
1 year ago
A
Anonymous
posted in Conversations on Customer Education

Scavenger Hunt Day 1

Day 1 ListFind Question #1 in the Question of the Week and answer the question. Locate the Events Calendar. When is the next Office Hours scheduled? Make note. Find a post by Kristine Kukich. Hover over her picture. Use the mail envelope in the upper right corner of the popup to private message your your answer to question 2.

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1 year ago
A
Anonymous
asked in Conversations on Customer Education

Question of the Week #6: What business practice or use case launched the use of panorama within your organization?

What was the business case that launched your use of segmentation or panorama within your environment? 

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A
1 year ago
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Anonymous
asked in Conversations on Customer Education

Question of the Week #7: What drivers prompted your use of monetization?

One of the recent Hot Takes was about monetization. What drives your organization to charge for training, or not charge for training? 

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1 year ago
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Anonymous
asked in Conversations on Customer Education

Going to Gainsight Pulse?

Anyone heading out to Pulse? 

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A
1 year ago
A
Anonymous
asked in Conversations on Customer Education

Question of the Week #4: How are you integrating social learning and communities into your learning structure?

Are you using tools inside and/or outside of Ti to enhance your social learning capabilities? Let us know!

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A
1 year ago
sandraelliott
sandraelliottParticipating Frequently
posted in Conversations on Customer Education

Building a better Catalog

Hi everyone!The Customer Education Team here at Thought Industries just finished a webinar about how we revamped our own catalog (see our attached slides). But our way is not the only way!We’d love to hear from you how you developed your catalog. What process did you use? What TI functionality did you engage? Any issues that you’d bring up?

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I
1 year ago
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