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403 Topics
Thought Industries
Thought IndustriesCommunity Manager
posted in Design & Marketing
Your Catalog, your Library

Thank you to everyone who agreed to showcase their site during yesterday’s Catalog Pages & Widget Office Hours. It is always great to learn and get inspiration from what others are doing, and we certainly saw some great ideas.   It was interesting to hear that some companies charge their clients for additional custom pages, most of which contain the catalog widget, this way the main catalog page can be kept clean and clear without too much content. There were also good use cases on when to hide the category view from the Left or to limit the categories by using Curated Categories. We love seeing and hearing these ideas! Have you segmented your Catalog page or widget in a specific way to achieve a required use case? I am sure others would love to hear what you have done. Post your ideas and even a screenshot in a post below so we can create a library of ideas and suggestions! 

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Thought Industries
Thought Industries
Thought IndustriesCommunity Manager
posted in Design & Marketing
Landing page: First impressions last!

What a great crowdsourcing session we had yesterday on our Site Branding & Homepage Office Hours.  Plenty of sharing of site URLs as well as design concepts in use to access your site, whether it be SSO, free access to anyone, log in only or a hybrid.   It was also great to see how much effort you all put into making that first interaction a memorable one, with plenty of design tips and CSS options shared. I loved the fact that so many of you had shared that you already took inspiration from other sites you have seen. This is the kind of sharing community that we love to see as together we are better!We would love to see some of the clever design elements you have created, so others can learn. Drop them into a comment below and you never know, you could see your idea become a formal CSS block or Snippet in our Guided Assistance area soon!

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Thought Industries
Thought Industries
Thought IndustriesCommunity Manager
posted in Content Authoring & Management
Learning Paths: Be adaptive and flexible

Who would have thought you could do so much with the Competency Assessment and Assigned Programs, both of which add enormous flexibility to your Learning Paths. This week’s Office Hours on Adaptive Learning Paths outlined the many use cases that can be facilitated using the Competency Assessment to control the learners journey. Charles and Ruthann summarized how they encourage learners to take elective content on their journey so drop into the recording at around the 60 minute mark to hear what they have done. Do you have a unique or bespoke configuration in place with your Learning paths and the Competency Assessment to keep learners engaged? As always we would love you to share your ideas.  

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Thought Industries
Thought Industries
Thought IndustriesCommunity Manager
posted in Content Authoring & Management
Learning Paths: Your pathway to success

Another super powerful Office Hours this week focusing on Learning Paths and the many ways they can be configured to fulfill a multitude of use cases, three of which we focussed on. Phil also called out the key considerations to take into account when designing your Learning Path.  The comments in the chat as well as the peer discussion really added to the value of the session.  A special thank you to Tom for sharing his Learning Path design as well as using the points functionality as a gateway to move to the next Milestone, very clever. It was also great to see the design techniques covered in the CSS Office Hours sessions being used.  Pro tip: See 🪄 CSS Blocks in the Guided Assistance area of our Community where we provide the code to assist in customizing your site. Thanks also to Roxi for showing how she configured a Learning Path to facilitate onboarding!  Are you doing anything special or clever with your Learning Path design or configuration that you would like to share? We wo

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Thought Industries
jonsynnott
jonsynnottTI Employee
posted in Content Authoring & Management
Small but Mighty : How are you using Microcontent?

Thank you to everyone who got involved yesterday in the Micro Learning Office Hours, which was one of the most engaging sessions to date. It’s clear to see there is a huge interest in Micro Learning and with the configuration options that were highlighted, I believe there were a lot of lightbulb moments! With the demand for small bite sized learning modules on the rise to accommodate learners' busy work schedule, this session highlighted ways to customize the TI Micro Learning Content Types to make them more engaging and consumable.   Have you done anything clever with your Micro Learning to engage or reengage users? We would love to hear what you have done! 

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jonsynnott
Thought Industries
Thought IndustriesCommunity Manager
posted in Design & Marketing
Participate in Our Upcoming Office Hours: Design Series!

Hey everyone,We are excited for our next Impactful Office Hours series, featuring Phil's personal favorite topic...Design! Unleash Your Creativity: Participate in Our Upcoming Design Series Office Hours!These next three sessions are tailored to elevate your design expertise and finesse.We’d love to feature your work! If you would like to showcase your company's site in any one of these three sessions, please reply to this thread and let us know which session aligns best with your Design use case. This is a wonderful opportunity to share your creativity and get valuable feedback from the community.Here's a breakdown of the upcoming sessions:Session 1: Basic Settings & Panorama/Sublicense DesignNovember 12th Focus: Get started with the basic settings and discover the intricacies of Panorama & Sublicense Design. Perfect for anyone looking to build a strong foundational understanding.Session 2: Layouts & WidgetsNovember 26th Focus: This session is all about mastering the use of

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Thought Industries
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Anonymous
posted in Conversations on Customer Education
Career

Hello fellow Ti users, I checked with Ti and received the ok to post here.  My company was acquired, and I will be exiting at the end of April.  If you or your organization is looking for Ti, education development, and training experience, I’d be glad to chat.  I appreciate your consideration. Wayne WaysonEducation ManagerQuantivate (an Ncontracts company)wwayson09@gmail.com

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Anonymous
asked in Conversations on Customer Education
Question of the Week #2: How are you using Learning Paths in your education program?

Learning paths help define personalization in a program. How have you leveraged this functionality to define by role or persona? or are there other definitions for your learning paths?

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NickStriegel
NickStriegelActive Participant
asked in Configuration, Administration
Confusion of Panorama Seats Allocated vs. Limits in Sublicenses

We have a customer managing their own Panorama with 150 max seats, and assigning sublicenses to their customers. They were unable to add more seats in a sublicense seat limit, and totaling up the number of seats set in each sublicense, it appears they had hit their max 150 seats.  However, the dashboard view that shows Occupied, Allocated, and Seat Limit, shows that they’ve only allocated 54 of the total.  Is there a better way for the customer to get a view of what is truly available vs. what has been allocated via the sublicense limits?  

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DovKing
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LisaRollinsInspiring
asked in Configuration, Administration
SSO Configuration Ideas

We currently have SSO set up for our instance via an icon in our product that directs users to one of our panoramas and provisions content based on their role in our product. It works great. However, we also need users to be able to log in since they use a different product. So, we split them into two different panoramas - one for SSO and one for logins only. We are looking to set up the SSO for the one panorama only, but running into the snag that we have users who SSO into our product, so we don’t own their identify, we just verify it and let them in. So, it appears that if a user SSOs into our product, we wouldn’t be able to kick them over to TI because TI won’t be able to also verify their information? Has anyone dealt with this? We do not want to create a panorama for each customer and set up a different SSO for each customer. 

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LisaUKNew Contributer
asked in Reporting
Certificates when using SCORM

Is anyone providing certificates to learners when a course is viewed via SCORM? The platform only allows for 3 downloads at a time, which would be frustrating for a group that has 100s of learners. Looking for solutions or what others have done. 

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Second Iteration of Charles
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AHoffmanActive Participant
asked in Reporting
Report on all completions/starts in last 90 days for group of courses

Hello,I feel like this is there in reporting but I just can’t get it to work.I have a group of courses and I’d like to know how many times they have been completed and/or started in the last 90 days.I am pulling in Content Details/Content Title and Learner Details/Distinct Learners Count. It looks great if I pull everything without adding a date filter. But if I add in Learner Content Progress/Updated at Date and try to filter it to the last 90 days I get the same results (some of this stuff has been available for years so there is no way all the activity happened in the last 90 days).  My assumption is that it would only return a “count” for things that had been completed/started/not-started in the last 90 days but that doesn’t seem to be the case.  Any ideas?Thanks,Andy

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susan.cohenNew Contributer
asked in Configuration, Administration
Can you customize message learners see when they don't have access to content?

On the Details page for a course, if a learner doesn’t have access, it shows a JS Error modal with the message: “Sorry, we are not quite ready yet, come back soon!” (image below).Is that something we can customize in the platform? I searched the Translation section and am not finding it.   

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alexiNew Contributer
asked in Content Authoring & Management
Has anyone used SCORM Connect for instructor-led trainings?

It looks like this would have to be set up as a course instead of an event, but I´m wondering if there are any other considerations / downsides to doing this?

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madelinefiretechInspiring
asked in Content Authoring & Management
Course Version for SCORM Activity

On a learner’s account from a managerial point of view, I’m under the Engagement tab and looking at the learner’s SCORM activity to decipher an issue. Can anyone confirm if the Course Version column relates to the version of the SCORM file within the CAM? In the screenshot I attached, a lot of the SCORM Activity has 1 for the Course Version, but all of those SCORM files have been updated in the CAM more than just one time, so they should be showing 2 or 3 like the one with 5 shows, right?

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Second Iteration of Charles
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susan.cohenNew Contributer
asked in Configuration, Administration
Search Configuration or Synonym Mapping

Is there a way to set up Synonym Mapping for the content catalog search? We have some content that uses “Loyalty 2” and some that uses “Loyalty 2.0.” Setting aside that we should have one standard way to refer to it, is there any way to tell the platform that they should be viewed as synonyms?

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Second Iteration of Charles
giovanna.orlando
giovanna.orlandoActive Participant
asked in Design & Marketing
How can I hide the giant thumbnail on the course detail page?

Hi! We’re trying to redesign the way the course detail page looks. Since the thumbnail is so large, it pushes important information past the scroll point. We’d rather the big thumbnail be hidden. Is anyone doing this already? How? So instead of this: Something more like 

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giovanna.orlando
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LisaRollinsInspiring
posted in Configuration, Administration
SCORM Connect Errors & Fixes

We are having some issues with SCORM Connect with a few of our customers. We are not alone in having some issues and would love to hear from other users who may be experiencing this issue or have found a fix for it. One of the issues is that the SCORM zip file has a .swf included and the customer LMS blocks any .swf uploads. The other issue is that customers are having trouble with the file sending the completion data to their LMS. It loads and they can use it, but if they leave the course mid-way or complete it, it either marks it as failed, or doesn’t send back any data. It appears that there is some information not being included in the SCORM Connect file. Just wanted to see if anyone else was having issues and interested in exploring some solutions with us. 

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Second Iteration of Charles
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mkendrickNew Contributer
posted in Content Authoring & Management
course requirements not getting marked as complete

Has anyone had an issue with learners completing requirements for a course and the completion doesn’t register under the completion requirements section….but then I impersonate the learner as an admin and go to the section, I can see that they clicked on it because it shows “restart” screen and if I click on it, sometimes it registers the completion and other times I have to go though the section and it then it registers the completion. The example I am referring to is a case study SCORM file.

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Second Iteration of Charles
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OScislowiczNew Contributer
asked in Design & Marketing
Changing Icons of Course Features

Hi,I’m trying to see if we can adjust our course features icons from the default (see below). Has anyone done this via CSS? Thanks,Ori 

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Second Iteration of Charles
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TommyBrownNew Contributer
asked in Configuration, Administration
Twilio Segment

Hello, TI FamilyI was wondering if any one is using the Twilio Segment integration and could enlighten us on how it works and if it could be used for our use case of collecting student data to make student profiles and shuttle that info to salesforce. Best,Tommy

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dhallInspiring
asked in Reporting
Same Course, Multiple Learning Paths - completion issues

Hey all,Wondering if anyone else is encountering this. We often repurposes courses for multiple learning paths depending on the relevancy to the new Learning Path. When we first moved over to Ti, we were informed that if a learner completed a course outside of a Learning Path or in a different Learning Path, enrolling into a new Learning Path with that same course would automatically mark it as complete for them.Now that seems to no longer be the case. I’ve got a Learner who reports as completed in all 9 courses in a milestone, but the milestone only shows 2/9 complete. Anyone else experience this behavior? What’s your solution? Thank you in advance!dhall

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LisaRollinsInspiring
asked in Content Authoring & Management
Enroll on entry

Is there a way that I can set articles to enroll as soon as they are clicked...meaning, not display the detail page, but instead go right to the article? I have the always display detail page to learner selected so that our webinars show up with all the dates on one page, but I don’t really want our users to have to click a button to have to register to read a help article. How can I make it so they can go right into the article?

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DovKing
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dhallInspiring
asked in Content Authoring & Management
How do you track when content needs to be reviewed for accuracy?

Wondering what the others in the community do to track when content or course needs to be reviewed for accuracy. What’s your tracking method and what’s your cadence?My team handles training content for technical software, and with the rapid developments of our product, it is always changing so we don’t want stale / inaccurate information existing. Curious what others do and looking forward to the reponses!

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chetler-findlay
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Alexis McLaughlinInspiring
asked in Conversations on Customer Education
WCAG 2.1 AA compliant?

Has there been any changes as to when TI will be WCAG 2.1 AA compliant? I found some varying articles saying 2030 as a goal date, but that seems way too far out to be right. 

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DovKing
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