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393 Topics
Thought Industries
Thought IndustriesCommunity Manager
posted in Design & Marketing
Your Catalog, your Library

Thank you to everyone who agreed to showcase their site during yesterday’s Catalog Pages & Widget Office Hours. It is always great to learn and get inspiration from what others are doing, and we certainly saw some great ideas.   It was interesting to hear that some companies charge their clients for additional custom pages, most of which contain the catalog widget, this way the main catalog page can be kept clean and clear without too much content. There were also good use cases on when to hide the category view from the Left or to limit the categories by using Curated Categories. We love seeing and hearing these ideas! Have you segmented your Catalog page or widget in a specific way to achieve a required use case? I am sure others would love to hear what you have done. Post your ideas and even a screenshot in a post below so we can create a library of ideas and suggestions! 

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Thought Industries
Thought Industries
Thought IndustriesCommunity Manager
posted in Design & Marketing
Landing page: First impressions last!

What a great crowdsourcing session we had yesterday on our Site Branding & Homepage Office Hours.  Plenty of sharing of site URLs as well as design concepts in use to access your site, whether it be SSO, free access to anyone, log in only or a hybrid.   It was also great to see how much effort you all put into making that first interaction a memorable one, with plenty of design tips and CSS options shared. I loved the fact that so many of you had shared that you already took inspiration from other sites you have seen. This is the kind of sharing community that we love to see as together we are better!We would love to see some of the clever design elements you have created, so others can learn. Drop them into a comment below and you never know, you could see your idea become a formal CSS block or Snippet in our Guided Assistance area soon!

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Thought Industries
Thought Industries
Thought IndustriesCommunity Manager
posted in Content Authoring & Management
Learning Paths: Be adaptive and flexible

Who would have thought you could do so much with the Competency Assessment and Assigned Programs, both of which add enormous flexibility to your Learning Paths. This week’s Office Hours on Adaptive Learning Paths outlined the many use cases that can be facilitated using the Competency Assessment to control the learners journey. Charles and Ruthann summarized how they encourage learners to take elective content on their journey so drop into the recording at around the 60 minute mark to hear what they have done. Do you have a unique or bespoke configuration in place with your Learning paths and the Competency Assessment to keep learners engaged? As always we would love you to share your ideas.  

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Thought Industries
Thought Industries
Thought IndustriesCommunity Manager
posted in Content Authoring & Management
Learning Paths: Your pathway to success

Another super powerful Office Hours this week focusing on Learning Paths and the many ways they can be configured to fulfill a multitude of use cases, three of which we focussed on. Phil also called out the key considerations to take into account when designing your Learning Path.  The comments in the chat as well as the peer discussion really added to the value of the session.  A special thank you to Tom for sharing his Learning Path design as well as using the points functionality as a gateway to move to the next Milestone, very clever. It was also great to see the design techniques covered in the CSS Office Hours sessions being used.  Pro tip: See 🪄 CSS Blocks in the Guided Assistance area of our Community where we provide the code to assist in customizing your site. Thanks also to Roxi for showing how she configured a Learning Path to facilitate onboarding!  Are you doing anything special or clever with your Learning Path design or configuration that you would like to share? We wo

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Thought Industries
jonsynnott
jonsynnottCommunity Manager
posted in Content Authoring & Management
Small but Mighty : How are you using Microcontent?

Thank you to everyone who got involved yesterday in the Micro Learning Office Hours, which was one of the most engaging sessions to date. It’s clear to see there is a huge interest in Micro Learning and with the configuration options that were highlighted, I believe there were a lot of lightbulb moments! With the demand for small bite sized learning modules on the rise to accommodate learners' busy work schedule, this session highlighted ways to customize the TI Micro Learning Content Types to make them more engaging and consumable.   Have you done anything clever with your Micro Learning to engage or reengage users? We would love to hear what you have done! 

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jonsynnott
Thought Industries
Thought IndustriesCommunity Manager
posted in Design & Marketing
Participate in Our Upcoming Office Hours: Design Series!

Hey everyone,We are excited for our next Impactful Office Hours series, featuring Phil's personal favorite topic...Design! Unleash Your Creativity: Participate in Our Upcoming Design Series Office Hours!These next three sessions are tailored to elevate your design expertise and finesse.We’d love to feature your work! If you would like to showcase your company's site in any one of these three sessions, please reply to this thread and let us know which session aligns best with your Design use case. This is a wonderful opportunity to share your creativity and get valuable feedback from the community.Here's a breakdown of the upcoming sessions:Session 1: Basic Settings & Panorama/Sublicense DesignNovember 12th Focus: Get started with the basic settings and discover the intricacies of Panorama & Sublicense Design. Perfect for anyone looking to build a strong foundational understanding.Session 2: Layouts & WidgetsNovember 26th Focus: This session is all about mastering the use of

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Thought Industries
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Anonymous
posted in Conversations on Customer Education
Career

Hello fellow Ti users, I checked with Ti and received the ok to post here.  My company was acquired, and I will be exiting at the end of April.  If you or your organization is looking for Ti, education development, and training experience, I’d be glad to chat.  I appreciate your consideration. Wayne WaysonEducation ManagerQuantivate (an Ncontracts company)wwayson09@gmail.com

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Anonymous
asked in Conversations on Customer Education
Question of the Week #2: How are you using Learning Paths in your education program?

Learning paths help define personalization in a program. How have you leveraged this functionality to define by role or persona? or are there other definitions for your learning paths?

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giovanna.orlando
giovanna.orlandoActive Participant
asked in Design & Marketing
How can I hide the giant thumbnail on the course detail page?

Hi! We’re trying to redesign the way the course detail page looks. Since the thumbnail is so large, it pushes important information past the scroll point. We’d rather the big thumbnail be hidden. Is anyone doing this already? How? So instead of this: Something more like 

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giovanna.orlando
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LisaRollinsInspiring
posted in Configuration, Administration
SCORM Connect Errors & Fixes

We are having some issues with SCORM Connect with a few of our customers. We are not alone in having some issues and would love to hear from other users who may be experiencing this issue or have found a fix for it. One of the issues is that the SCORM zip file has a .swf included and the customer LMS blocks any .swf uploads. The other issue is that customers are having trouble with the file sending the completion data to their LMS. It loads and they can use it, but if they leave the course mid-way or complete it, it either marks it as failed, or doesn’t send back any data. It appears that there is some information not being included in the SCORM Connect file. Just wanted to see if anyone else was having issues and interested in exploring some solutions with us. 

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dhallInspiring
asked in Reporting
Same Course, Multiple Learning Paths - completion issues

Hey all,Wondering if anyone else is encountering this. We often repurposes courses for multiple learning paths depending on the relevancy to the new Learning Path. When we first moved over to Ti, we were informed that if a learner completed a course outside of a Learning Path or in a different Learning Path, enrolling into a new Learning Path with that same course would automatically mark it as complete for them.Now that seems to no longer be the case. I’ve got a Learner who reports as completed in all 9 courses in a milestone, but the milestone only shows 2/9 complete. Anyone else experience this behavior? What’s your solution? Thank you in advance!dhall

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LisaRollinsInspiring
asked in Content Authoring & Management
Enroll on entry

Is there a way that I can set articles to enroll as soon as they are clicked...meaning, not display the detail page, but instead go right to the article? I have the always display detail page to learner selected so that our webinars show up with all the dates on one page, but I don’t really want our users to have to click a button to have to register to read a help article. How can I make it so they can go right into the article?

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DovKing
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dhallInspiring
asked in Content Authoring & Management
How do you track when content needs to be reviewed for accuracy?

Wondering what the others in the community do to track when content or course needs to be reviewed for accuracy. What’s your tracking method and what’s your cadence?My team handles training content for technical software, and with the rapid developments of our product, it is always changing so we don’t want stale / inaccurate information existing. Curious what others do and looking forward to the reponses!

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chetler-findlay
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Alexis McLaughlinInspiring
asked in Conversations on Customer Education
WCAG 2.1 AA compliant?

Has there been any changes as to when TI will be WCAG 2.1 AA compliant? I found some varying articles saying 2030 as a goal date, but that seems way too far out to be right. 

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DovKing
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oscar_a_wiggyNew Contributer
asked in Content Authoring & Management
"Add to Google Calendar" link stopped working

we have been doing many webinars recently (8 over the last 5 weeks).i received an email from the field that told me the 'add to google' wasn't working.  i tried my invitation and it did not work either. when you click 'add to google’ it takes you here.… it only seems to do this for webinars (we’re using Go-To) it always works fine for in person classes.have you guys seen this before?

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oscar_a_wiggyNew Contributer
asked in Configuration, Administration
How to remove past webinars from a student dashboard

We offer webinars through Go-To and connect them through Ti. It works well. Many times we have 150~200 students register for the webinar, and then 75~100 of them actually show up.It appears that folks that did not show up, still have the webinar listed on their dashboard (and it shows ‘ended’) even though the webinar has passed and they did not attend.Is there a way to remove these?Thanks  

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LisaRollinsInspiring
asked in Design & Marketing
Code Library - Activity Panel and Featured Content CSS

I tried both of these code examples and neither one of them worked or did anything on my learner dashboards. Am I missing something that I should be doing beyond copying and pasting in the code and changing the colors to our branded colors? Am I supposed to add the class in myself with some other code somewhere? 

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Philcahill87
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LisaRollinsInspiring
asked in Design & Marketing
Move Rating?

Is there a way for me to move the Rating (5 stars) to the top or bottom of an article/video rather than only displaying it to the side in a sidebar?The sidebar takes up so much space on the page, so I have turned it off, but I would like to get feedback on individual articles/videos. So, any options for displaying above or below? 

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sarahnoon
asked in Reporting
Learner Survey send out

We want to send a survey to all of the learners who have taken a specific learning path, what would be the easiest way to gather their emails?

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JayBoNew Contributer
asked in Content Authoring & Management
"Skip to Main Content" on Learning Path Page

There seems to be something new on the learning path pages, both as a manager and as a learner. I logged into today to see this “Skip to main content” link overlaid randomly on the detail page of the learning path. When you click it, it bounces around. Are other people seeing this new link or is it just me? It doesn’t do anything and is also obstructing the images and other divs as it’s absolute positioning. If this is a new, permanent feature, I’d want to hide it. But if this is a glitch, I’d like to know if others are also experiencing this.  I know we’ve used the “.learning-path .absolute” class in our global code for other purposes, but this link is totally new. 

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rncaltonNew Contributer
asked in Configuration, Administration
Content search inside links

We’re looking for a solution that would allow our users to easily surface content on a specific page which contain links to release note documents. What we would like is a search tool that will find results in these documents and then take you directly to that spot on the page where the result was found. Right now, we can add a search to a Microcourse, but it will just show users the page the result it found on, which isn't very helpful if you are looking for a specific release note on a long page of notes.We cannot execute custom HTML on page because of content securituy policies. Are there another OOTB content or object type that would provide this outcome, or a plug-in, or any other custom solution your team can think of? 

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LisaRollinsInspiring
asked in Design & Marketing
Code Library Question - text size

I like the Example 1 and would like to implement it, but when I do, the text of the pages in the menu gets even smaller and is hard to read. How do I change the page titles to a bigger size in the menu bar? 

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Philcahill87
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dhallInspiring
asked in Configuration, Administration
Outlook M365 autoclicking Unsubscribe. Anyone have a fix?

Hey Ti Community!I’ve been going back and forth with Ti Support and my internal IT teams this past week on an issue we’ve encountered with our M365 Outlook/Exchange system “auto-clicking” the unsubscribe links to validate link safety and integrity. In doing so, it’s causing users to automatically being unsubscribed from “Scheduled Deliveries” or even “Send Now” options. I’m curious if anyone else has encountered this behavior in their environments and what was done to resolve it. For context, in Outlook, we’ve added the following as safe senders:notifications@mail.thoughtindustries.com This is the one Scheduled Delivery comes from @thoughtindustries.com Blanket domain coverage success@thoughtindustries.com support@thoughtindustries.zendesk.com Ti Support emails come from this address  It’s been frustrating and I know there are laws in place to prevent “inconvenient unsubscribe methods” (CAN-SPAM ACT) so I’m not expecting Ti to overhaul their mailing platform. Hopefully someone has se

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dmeileInspiring
asked in Configuration, Administration
SCORM Connect - users that automatically deactivate

Has anyone experienced the following using SCORM Connect?We have Sublicenses within Panoramas that use SCORM Connect. We have received feedback from clients that learners are disabled in our TI Academy system but not in their own LMS. Note: We think it might be related to recertify action and revoked_access (the course being revoked from the learner’s access after recertification is triggered). However, TI support has told us “there’s no trigger in our system that would automatically deactivate a user upon recertification.” Question: Has anyone experienced users being disabled in their TI platform but not the 3rd party LMS? If so, can you provide how that is happening? 

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oscar_a_wiggyNew Contributer
asked in Reporting
Question correct answer percentage

Greetingshas anyone ever created a LOOK that can identify the percentage of the time a question was answered correctly? i can create a report that show pass percentage for an assessment, but i don’t see where to drill down to the questions level. thanks

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