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Hello,I have a question related to getting additional user data into the Reference fields. Our employees log in to the platform using SSO. Via SSO connection, we managed to send additional attributes such as department, company, user name/surname, email, but there is no possibility to send the “manager” attribute via SSO because the manager can't be used in an SSO claim. This data is crucial for us as we want to build the report based on the “manager” filter. If any of you use other systems or solutions to have “manager” data in a user account? Could you please share your recommendations with us? We are using AAD (Azure Active Directory) as the source for additional attributes. Thank you in advance for help and any recommendations,Alena Egorova

Hi there,Has anyone used Smartling to localize their TI pages? Our company uses it and we’re contemplating using that over Localize.js. Would like to learn from others’ experiences.Lisa

Is there a way to create a report or filter the Email report to see what is actually being sent? Or to filter by emails sent for a specific course or learning path? I am not finding the canned email report very helpful in telling me what email they got or who from a course got it. Anyone have any suggestions? 

I’d like to report an ongoing issue with date formatting across the platform, particularly noticeable in the EU instance of the system. Currently, dates are being displayed using US-centric formats (e.g., mm/dd/yyyy, mm.dd.yy, or with written months), even when accessed from European regions. These formats are used inconsistently across different features, which leads to considerable confusion: Learners and managers are at risk of misinterpreting data in reports or setting incorrect deadlines.A few examples:  In manager dashboard (e.g. courses list), dates appear as mm/dd/yyyy, which EU users may misread (e.g., 05/07/2025 could be July 5 or May 7) In other areas (example: community widget), a shortened format like mm.dd.yy is used, adding further ambiguity Elsewhere (example: new due date feature) dates may be written out wit

I’m looking to build a page that has courses from all the Learning Paths a learner may have access to. Here’s a terrible sketch from Draw.io.Navigation Bar at the top with links to relevant pages, etc. etc.Hero Image welcoming them to this specific page.Learning Path 1 Widget, dynamically shows courses/content that is in that Learning Path and that Learning Path only.Learning Path 2 Widget, same as Learning Path 1, dynamically shows courses/content that is in that Learning Path.Repeat for LP 3, 4, 5, etc.Has anyone already done something like this? Other alternatives I’ve thought of was running a SP Page that has all the courses on it, but that loses the dynamic aspect and it becomes another thing we need to manage. Thoughts?

We use one panorama for all our users where they can access the content via sublicenses that mimic our product subscriptions. If a product is not in your subscription, you shouldn’t see the related content. This works well for all content types except for learning paths because of the public learning path page, that’s available to all signed-in users.(Users sometimes share URLs and these might point to content not everyone can access.)Can we restrict these pages based on sublicenses? If not, can we ensure that the enroll button doesn’t appear to them? If not, can we have the enroll button lead to a page that explains they don’t have access, instead of to the purchase flow?What are your best practices?

Currently I use Custom CSS in a course to hide the sidebar for testimonial and the share container. However I would also like to hide the learner sidebar that pops up on the left. I inspect the page and it looks like the element is called learner__sidebar. However when I add it in like my other hide codes it does not hide.  Here is what should work:.learner__sidebar { display: none;} Here is what I have now to hide my other pieces I do not want shown. .sidebar__testimonial { display: none;}.share__container { display: none;}

Hi, I would love to learn what are your best ways to share a news article published on the news website into a course. What do you recommend beyond just pasting a link in the text page. How has the embedding work for you, especially on the mobile phone? Thank you for all suggestions!

A few questions that I am not finding answers to in the documentation: If I set up the recertification to Reset Progress in Content, does it still show their prior completion in the transcript and reporting? Or is all historical data deleted?    If a learner earned a Credly Badge for their first completion and we Reset Progress in Content, do they earn a second badge, or does it recognize that they have already earned the badge?   

Hi,We are looking for a solution for setting the completion criteria for Programs. How to set up completion criteria in Events when we have 5 meetings in Event but the principle is that the participants need to take part in 80% of meetings (so any 4 out of the 5) to pass the Program? I do not see the way to set it up in the Completion Criteria fields, I can only set participation in selected meetings. Thank you!

Are we as Ti customers able to incorporate notifications on our own customers’ dashboards that are similar to what Ti uses to promote their new content/fixes (homepage pop-up) and Cognition registration (slide-out in the bottom corner of the homepage)? If yes, how do we go about that? Is it all CSS?Aside from Learner Notification emails, we want to use notifications that will appear while the learner is either on their dashboard or at check-out.

Hello-I am trying to quality check my MAU report by referencing other MAU reports described by your users. I’d like to review the filters/criteria in the MAU report on the Report page but TI doesn’t let me see which report was used. It would be great if you could just list, for MAUs for example, the 5 most common ways people build that report, using your base reports as a start. But as it is, it’s challenging to navigate.So I’ll ask my specific question here: What is the best base report to use if I am trying t count all monthly users who have registered for, enrolled in, or taken any action on a piece of content? Maybe ​@jeannehurtz you can help since you were able to help another customer?

Use case: We need a way for our Pano Admins to create pre-set trigger-based learner notifications on ILT content like those available at main school or on a learning path at the Pano level. We create content at the main school, and provision it to the Panos using a tag so the Pano Admins can make copies and customize those copies for their cohorts of learners. Since there isn’t an option to “create a session” on the pushed down content, the copy they make of the ILT becomes its own course, and therefore becomes detached from the learner notification that was set at main school on the course group. Does anyone have a cool trick that would allow our Pano Admins to create/copy and customize ILT content and set up notifications on it that exist in their Pano and not the main school level? This would be a game changer for us. 

Does anyone have a good way to report on the date that a piece of content was released to your main site? I know we could manually switch the “start date” of the course to the day we release it but I was hoping to find a way to do it without a manual process. I’ve looked through all the reporting fields and don’t see anything related to the date something was released. Thanks!

We are looking to use an email marketing tool, to help us send emails to our users. (for tracking, analytics, etc.) I was wondering if there are any email marketing tools that integrate with Ti, so that I could create a query and have it send to all people who fit the parameters. We are not using any other integrations that would assist with this currently. Thanks!

Hi Everyone. We would like to update our website and make it cleaner and more streamlined - but we’re looking for ideas. We’re still using our original design, which you can see at: https://training.waukeshaengines.com.If you are willing to share your URL either in a response here, or to me privately at: annette.zurawski@innio.com it would be appreciated.Also let me know if you created the layout using just the native tools, or if you used a lot of CSS to develop the look. Thank you!!

What´s the best way to keep track of the instructors that are leading scheduled events, and be able to do meaningful reporting with that data? I don´t see any built in fields to add this information, and we want to be able to visualize trainer feedback averages and other trends based on the instructor that delivered the training. Any suggestions? 

It was called to my attention by a client that they were able to see the “Author” field in the content catalog on a custom Panorama Dashboard even though the Display Content Authors slider was turned off. The default is to display the Grid View (where Author field is not shown), but when a learner switched to List View, the Author field appeared.I was just wondering if that is by design or if it’s a bug? It’s a custom dashboard using the catalog widget. I thought before I tried a support ticket, I’d just see if anyone else had noticed this or if it’s acting as expected?

I know that TI is not designed to have 1 learner in more than 1 panorama, but I’m guessing there is someone out there who has had to deal with this. We have a customer who may (most likely) have some crossover customers with our main customer base & some of our pano customers, so we are trying to come up with some solutions on how best to deal with this -my first idea is to have their learners use a bogus email address, but I really don’t love that idea.Would love to hear what anyone else has done. Thanks!

Hello,I’m looking for a solution to create custom pages that will be visible and available only for users from the specific panorama. If there is the way to do it? Maybe using the coding?I checked the TI articles and there is the information that we can enable separate branding for Panorama but then we can customize just the learner dashboard and home page. I would appreciate any suggestions.Thank you,Alena  

Is there a way for me to move the Rating (5 stars) to the top or bottom of an article/video rather than only displaying it to the side in a sidebar?The sidebar takes up so much space on the page, so I have turned it off, but I would like to get feedback on individual articles/videos. So, any options for displaying above or below? 

Does anyone know whether a new learner can use anything other than an email address for their username when creating their account via redemption code? Or if they are invited manually? 

Greetings Everybody,I’m having a problem with seeing sub-licenses when using a dashboard filter.In my dashboard Region = Sub-license. I have set up a sub-license structure like this…..Yaskawa America Sales Distributors Certification Programs (Panorama) Main Branch Drives Drives-IndustrialDrives-Industrial-Central-1Drives-Industrial-Central-2Drives-Industrial-Central-3Drives-Industrial-Central-4Drives-Industrial-Central-5Drives-Industrial-South-1Drives-Industrial-South-2Drives-Industrial-South-3Drives-Industrial-South-4Drives-Industrial-South-5Drives-Industrial-South-6Drives-Industrial-East-1Drives-Industrial-East-2Drives-Industrial-East-3Drives-Industrial-East-4

Hello! Wanted to know if anyone else is having any issues with emails that are sent from the TI system not being received by customers?Currently, it seems that about 10% of our gift invite emails (ecommerce - buy 1 as a gift) are not being received by the gifted recipient & are not going to spam either. The email activity report shows them as delivered (usually with some notes that I can’t actually decipher).We tried to edit the email to remove some potentially questionable content that AI identified as possibly questionable:  ex- removed “accept gift” and changed to “access your course”. This didn’t seem to make a difference.Just posting here to see if anyone is having similar issues or if you have any ideas for us.Thanks! 

On the Details page for a course, if a learner doesn’t have access, it shows a JS Error modal with the message: “Sorry, we are not quite ready yet, come back soon!” (image below).Is that something we can customize in the platform? I searched the Translation section and am not finding it.