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434 Topics
J
JCzarneckiActive Participant
asked in Content Authoring & Management
Certificate not displaying properly

I have a certificate that is loaded in the CAM, and attached to several courses and learning paths. I have one student in particular that has completed the learning path, she sees her certificate in the student progress widget. When she clicks on “View Certificate” the screen flashes and returns her to her student dashboard. She doesn’t see the certificate. When I impersonate her, I cannot get to the certificate either. However, if I enter as another student, there is no problem - I see the certificate just fine.I have tried re-importing the certificate in the CAM, re-assigning the certificate in the learning path. and no luck… Any thoughts?  

231
Thought Industries
O
oscar_a_wiggyNew Contributer
asked in Design & Marketing
how do i change the little house icon?

hello everybody,happy wednesday.many of my customers have said that the little house icon (that takes them back home) is way to small and way to faint to catch their eye. has anyone figured out a way to change this? i’d like to make it larger and easier to see.thanks 

1329
Thought Industries
A
Anonymous
asked in Content Authoring & Management
Using Pendo?

For those of you in the software space - is anyone using Pendo to link to TI training? Asking for a friend 😎

723
A
D
dhallInspiring
asked in Configuration, Administration
Salesforce Managed Package - creating learners from Ti to Salesforce?

For anyone else using the Salesforce Managed Package to sync between Ti and Salesforce, we are seeing that learners that are made on Ti, Ti is trying to sync those learners to contacts that don’t exist in Salesforce. I’m curious if anyone else is dealing with this and what your solution is? Our CRM team doesn’t want to manage the false users constantly after every sync. How is everyone else managing it?

1425
A
A
agzuraNew Contributer
asked in Configuration, Administration
EASY BUTTON Needed: Provide paid Course Access to all learners in a pano with expiration

We have a Learning path which contains over 200 e-learning modules. We’d like to open the training up for an entire panorama of learners, if they pay at a certain level. What is the Best way to manage this, taking into consideration that we need to:Expire access in 1 year after payment Track (report on) every learner who has started taking even just 1 e-learning during that payment year (noting that they may have access in a prior year, so reporting on Learning Path Progress isn’t helpful) NOT use Redemption or Registration codesWe’ve been thinking about using a sub-license to make it easy for expiration, but we would have to do a bulk upload to start out and no one else in the pano could access the training, unless they would know to message us to be put in the sub-license. That’s more work for both us and the customer. Plus, you can’t report on sub-licenses by themselves.

1252
K
summer.smart
summer.smartActive Participant
posted in Reporting
Anyone Interested in a forming a Reporting Tips & Tricks Group to Meet Regularly?

Hello TI Community! One of my goals this year is to really get good at reporting in TI. Anyone else feeling that? I'd love to start a casual group where we can share tips, tackle reporting challenges together, and just learn from each other. Thinking maybe bi-weekly to start? We can even crowdsource topics. Anyone interested? Reach out to me directly if you’d be interested. summer.smart@samsara.com Thank you!

220
summer.smart
Roxi.Nevin
Roxi.NevinActive Participant
posted in Conversations on Customer Education
AI Conference hosted by my company

Hey everyone! Wanted to shamelessly plug this event here as there’s been a lot of discussion in office hours lately about AI tools and since it’s such a hot topic I thought some of you here may be interested!! There are speakers from Google, Microsoft, IBM, and more and 2 panel discussions, not just keynotes. If you’re an individual you can see details or register here Use coupon code TICOMMUNITY for a $10 discount. If your company is interested in a group seat package for a way bigger discount reach out to me directly! 

452
Roxi.Nevin
giovanna.orlando
giovanna.orlandoActive Participant
asked in Configuration, Administration
Badge order?

How are badges ordered on the dashboard widget? I can’t find any correlation between front end and back end.  

243
jonsynnott
A
AlenaNew Contributer
asked in Design & Marketing
Custom pages on the Panorama level

Hello,I’m looking for a solution to create custom pages that will be visible and available only for users from the specific panorama. If there is the way to do it? Maybe using the coding?I checked the TI articles and there is the information that we can enable separate branding for Panorama but then we can customize just the learner dashboard and home page. I would appreciate any suggestions.Thank you,Alena  

1733
A
RKBrodeur
RKBrodeurInspiring
posted in Content Authoring & Management
Accessibility Feature: Uploading Transcripts to Accompany CC and Video/Audio

Hello Fellow Creative Thinkers!I am struggling with how to provide transcripts to accompany audio and video content. Ideally it would be easy for folks to find, but not “in their face” while also coexisting with the related content.How are you supplying transcripts to your learners?Here are a few possible ideas (but I haven’t tried any yet):Add the transcript to the Asset Manager/CAM and link to it from a text block on the page where the video/audio content exists Is there a way to “link” to the transcript in Wistia and embed that URL on the video/audio pageAs we delve further into accessibility, we want to provide transcripts in addition to the CC for videos, and somehow provide the transcript for an audio file.Let the fun begin!~ Ruthanne

25611
charles.zimmerman
J
JQuinnNew Contributer
asked in Configuration, Administration
Problems Rescheduling Events

Does anyone else experience problems when trying to reschedule an event ?  We find that if we edit an existing event date, the change is not automatically updated in the accounts of the registered students.Nearly all of our events are Virtual Learning events so I am not sure if this problem is unique to this event type of if it also occurs with other types (webinar for example).The work around is to delete the event and create a new one from scratch but this is not ideal. Rescheduling an event is basic function of an LMS, so I would expect it to be easy.  Has anyone else experience this or has a better (simpler) work around ? 

964
Thought Industries
Roxi.Nevin
Roxi.NevinActive Participant
posted in Configuration, Administration
Ecomm2.0 - Anyone made the switch to the new eComm?

Has anyone made the switch to ecomm 2.0? Looking for some insight on the experience, particularly if you don’t have a sandbox, was the transition seamless or were there hiccups? We are nervous about such a big switch on the live site and what effects it could have on other parts of the system and just wondered if there were others who might be able to tell us things that could come up we hadn’t thought about. Any insight is appreciated! edit: *anyone - unable to edit the title :)

1384
Thought Industries
L
luminovaNew Participant
asked in Configuration, Administration
How can we force the catalog filter to be in numerical ascending order

How can we force a catalog filter to be in numerical ascending order? The system reads 1, 11, 6 when it should read 1, 6, 11. I’ve tried adding spaces before the hyphen (ex: 6-11, 6 - 11). The value sort order in settings is “Ascending by name” which is supposed to be ordered based on name starting with '1' or 'a'. We have this issue with both time to complete and cost filters. Thanks!  

1255
Thought Industries
J
juliefiretech
posted in Content Authoring & Management
Woohoo! Bulk custom Content Fields

just a shout out for this feature!! Thanks for adding this, as this will save so much work for us!https://support.thoughtindustries.com/hc/en-us/articles/30365427281815-Release-Updates-March-2025

331
Thought Industries
M
mkendrickNew Contributer
asked in Content Authoring & Management
How to extend an individual learner's access to a course?

Does anyone know of a way to extend course access on an individual learner basis (without having to use registration/redemption codes)?

1303
J
T
TommyBrownNew Contributer
asked in Content Authoring & Management
Custom CSS and how to target general copy.

Does anyone know what tags I would need to look at to change the font for all body copy and all headings? 

684
jonsynnott
J
JCzarneckiActive Participant
asked in Content Authoring & Management
We've updated Certificates, can Learners download a new certificate (with old data)

HI - Here’s our use case.We posted certificates that and several hundred people have earned our certificate. But we realized that the resolution is very poor and want to reissue better looking certificates. Is there a way to allow students to go in and redownload the certificate with the new image and their actual completion date (in the past). Thanks!Joe

20313
jonsynnott
NicoleWendler
NicoleWendlerNew Contributer
asked in Configuration, Administration
Individual video ratings for reporting

It looks like that the 5-star ratings for video assets are only available as an aggregated average at the moment. To combine the ratings with other performance measures of a specific video, I would like to be able to access individual star ratings as well. Is there a way I can access this individual data? 

222
Thought Industries
S
sue826New Contributer
asked in Content Authoring & Management
Issue with Focus Trap editing

We’re using the Article content type and have added a workaround for a side nav. (The page has a ton of content and is really long, so we added a sticky side nav.) We’re using checkboxes styled with CSS to look like a nav, and some JavaScript to open and close sections for a sub-nav.The issue is when we try to edit the Body section. If we try to position the cursor down the page (scroll down to some section and click the cursor to start editing), it just pops back to the top. In my searching it seems that it’s the hidden child side nav not playing well with the Focus Trap stuff. Is there a way to remove the Focus Trap or override it with CSS?(I’ve done a lot of experimenting with adding tabindex to the nav that didn’t work. Also, we can’t use the microcourse type, which has a kind of side nav, because it won’t support targeted linking between pages, which we need to do.)

1513
S
giovanna.orlando
giovanna.orlandoActive Participant
asked in Configuration, Administration
Character limit for custom content field values?

For custom content field values, is the character limit 255, or do I have outdated information?

243
jonsynnott
C
cjacksonNew Participant
asked in Configuration, Administration
Is it possible to sort users displayed in a dashboard based on a transaction filter?

We are looking to track user actions after redemption of a coupon code.I would like to be able to filter a dashboard by this coupon code, and see which users redeemed have it and what they have done on our site since redemption. I have created a dashboard with the looks that I would like to include but have not been able to get the data to filter and display properly.  Is there a way to do this?

14911
jonsynnott
A
abartnikNew Contributer
asked in Reporting
Sublicense Listing

Is it possible to run a report that shows ALL sublicenses underneath a Pano?  Regardless of whether or not the sublicense has learners/admins and regardless of whether a learner has touched content or not.  I need a full list of sublicenses within a Pano.  

231
jonsynnott
D
dhallInspiring
posted in Content Authoring & Management
How are you using Bongo Video assessments?

Hello all!We are getting into using Bongo Video assessments and we are starting with strictly “Rubric” grading. I’m curious how others are using Bongo and what are some features or functionalities that you really like. Also any advice you’d like to share or tips and tricks are always welcome!We also had a question about “Peer Review” and how that works. I couldn’t find anything on the support.thoughtindustries.com site with “Peer Review” other than Main Site learners cannot Peer Review Panorama learners.Looking forward to the conversation!

211
jonsynnott
grace.filkins
grace.filkinsInspiring
asked in Content Authoring & Management
Recommending a learning path through an assessment

Is there a way to recommend a learning path based on an assessment? I tried a competency assessment and you can only assign them one course at a time, when I want to ask them to take courses or learning paths based on an answer.  Example: Are you new to MongoDB? If they answer Yes they are assigned 2 learning paths. If no they are assigned a different learning path.  I have looked at using the recommendation assessment but my understanding is that I can not create different recommendations, and it can only be applied to layouts, not an individual page.

381
jonsynnott
J
juliefiretech
asked in Design & Marketing
Edit Redemption page to remove header, footer & nav links

We would like our redemption page to be a bit more generic since our pano users land there sometimes too - but I can’t find any way to remove header, footer or global navigation links. Any custom code that would remove them?

181
jonsynnott
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