Join the conversations

Hey all — has anyone here implemented SMS/texting notifications based on webhook triggers?Curious what platforms you’ve used (Twilio? Plivo? Others?), how the integration went, and anything you'd do differently next time.Thanks in advance!

Hi All - I was going to submit a support ticket, but thought I would ask the Community first. Does anyone else run into issues where, when a Learner expands the text for a Highlight Zone, the text is cut off, and they cannot scroll to see the top? Any information or feedback is always appreciated! Thank you! 

Hi! I want to use discussion boards and discussion assignments in one of the asynchronous courses. How to set it up so that the person responsible for the course can get email notification about a new comment in their course and can react and response to a comment and keep the discussion flowing? Thank you for explanation!

Hi, do you know if it’s possible to have a word doc preview and option to download it in the course? Thanks :) 

I’ve made changes to the Content Types on our platform and would like to use the new set-up as a filter in a custom look under Reports. Nevertheless, the new content types didn’t appear in the filters even overnight but it shows only the old ones - which we already have deleted. How often the new content types and other settings are pushed to the reports and when could I expect to be able to update the custom look filter?  Thank you again for your support! Best,rsep

Hi all,I’m working on setting up knowledge exams and uploading separate GIFT files. 4 of my files keep coming back with this error “We were unable to parse the GIFT file you uploaded. Please make sure it is a valid GIFT file and try again.” I’m using the same template for all 12 of my files, so it’s strange to me that the same 4 are coming back with errors. I’m new to GIFT - thus the template - and I need to know if there is some common mistake I need to check my files for? Google hasn’t been helpful. Thanks

Hi folks,I’m stumped and I thought I would run this question by you all.I have a learning path that has a milestone with a few items inside of it.What I want to do is create a dashboard in Ti that mimics a handmade sheet in excel (that unfortunately we use).I created a dashboard like this…..It works (sort of) but it does not show the other items in the learning path that Amos has not completed.My filters look like this…………….

How can I add clickable timestamps under the video if the video is embedded through the Wistia integration? Ideally, when a user clicks the timestamp, the video jumps to that part (no new tab opening). 

Hi Everyone! We are looking for a way to easily assign downloadable content to individual learners.We have tried articles but it doesn’t look great at all when trying to use it just for the file download. For Instructional videos, we are able to use the video content type.For Downloadable PDFs we are able to use a micro course with a PDF viewer with download enabled.We have yet to figure out how to share a downloadable excel file or similar items. Does anyone have any experience in trying to do this? What did you find works the best?

We’ve set up a “choose your topics” learning path where the learner first goes through an introduction to the topic, then they choose which areas they need/want to learn more about. The Learning Path then assigns the next topics based on what they’ve selected. The learner can choose one, two, or all three topics. This was my first attempt so I kept it simple. In the future I’d love to build out learning paths that assign content based on a learner’s experience, answers to a pre-test, or different levels of difficulty. Is anyone else using Adaptive Learning Paths and if so, what are the scenarios?

I’m curious how others use the archive and delete functionalities for courses. What is your strategy behind archiving vs deleting?

I’d like to report on my MAUs (both seeing the number for the current month and as a time series month by month). The pre-built report by Ti doesn’t work for us because it doesn’t allow us to filter out internal email addresses.I have tried using Learner Engagement by Date and Views Timestamp Month to recreate the Ti-built chart and then to filter out the internal emails, but the results are always slightly off.All of my users are in one panorama.

We have badges setup through Credly but when I go to pull reports on awards I do not see them as being included. Per an article from TI: https://support.thoughtindustries.com/hc/en-us/articles/360045745594-Setting-Up-Gamification “Reporting on awards is available at Reporting  > Reports > Learner Actions > Awards Details. Here you can filter by award type, date, learner, or role type as well as download the report.” Why are these excluded? I am aware I can pull reports in Credly but I am trying to compare numbers because they are off from one system to another. 

We just want to confirm something quickly.Example: A coupon code is issued that expires end of July Learner redeems code July 28th for content in a Learning Path The content in the learning path is available to the learner for the duration of whatever is in the course enrollment settings (i.e. if there is no “end date”, the learner can access the material forever)Is there anywhere else in the platform we set access end dates that I’m not seeing?Thank you!Amy Vujanich, GitLab 

Our milestone descriptions are not showing up on the frontend of our learning paths - what are my steps to make them visible to users?

Hi,is there a way to break the text in the course description in detail page? Currently there is a plain strain of text that might be difficult to read through in case of more content added. Would there be a way to split it into paragraphs? Thanks for confirmation! :) 

Hi everyone,I’m preparing a content-audit spreadsheet so I can see exactly what’s in our catalogue. The key fields I need are: Course Name (title) Course description (or whatever description fields the LMS stores) Any associated Tags (nice-to-have) So far I can only get Course Name to appear; the description field isn’t showing up as an available column.Help!

Hi,would you have any tips on how to nicely adjust the iframe with a web page in the HTML embed page type?I added a page with 100% width so it scales on mobile but the height is not adjusting and the frame is super short to browse anything really (screenshot below).Would you have any idea what I can do to adjust the windows size on the course page?Thank you!   

I posted this before and have improved the code. ​@Community Team , you may want to merge with “Pop Up/Slide Out Notification”. Many of you tried this and could not get it to work.  This is not the ONLY way to communicate an outage, upcoming course, etc to your LEARNER DASHBOARD, but it is the coolest.  It floats up and down the screen until they dismiss it and it is manual.  It is a custom HTML widget for placement.<meta name="viewport" content="width=device-width, initial-scale=1"><style>body { font-family: Arial, Helvetica, sans-serif;}.callout { position: fixed; bottom: 20px; right: 10px; max-width: 250px; background: white; border-radius: 10px; box-shadow: 2px 2px 10px rgba(0, 0, 0, 0.2); overflow: hidden; z-index: 9999;}.callout-header { background: #911313;

Is there a ways to see what new features are being developed in TI Labs - I don’t mean the released ones but the pipeline? Would be great the have insights on what is coming. 

Can Manager accounts be enrolled in content via Auto Assignment, or does it only work for Learner accounts?

Hello,Can you please suggest how to check in the Reports (can also be the custom reports) the expiration date of the particular user account?We use the sublicenses to set up the expiration dates for specific accounts. But inside one sublicense users have different account expiration dates because the expiration date is dependent on the date when they were added to the platform. I would like to have a report where I will see where is the expiration date for the particular account. Thank you in advance for help,Alena Egorova

We have Skip the course detail page when the learner has access on to make the enrollment experience smoother. However, the redirection seems very slow and the details page is still visible for a split second. Is this something that can be improved? We were thinking of using the External detail link to avoid this. How do these two features work together? What are some scenarios we might not be thinking of here?

We use OIDC connections across all Panoramas, in both our production and staging environments, and our Identity Management System, Azure.When a customer attempts to access a Panorama in TI without the required permissions for the associated IDM application, the IDM sends the error message to TI, then TI presents the error to the customer in an unfriendly and unhelpful format.The "access denied, user not assigned to application" error in Azure AD with OpenID Connect (OIDC) indicates that the user attempting to access the application is not properly authorized within the Azure AD tenant. This means the user either hasn't been assigned to the application directly or is not a member of a group that has been assigned to the application. The request: We believe that it's important to handle this error in a way that enhances the user experience. Instead of the default message, we could use a custom message that is more user-friendly and informative. Fo

I like the Example 1 and would like to implement it, but when I do, the text of the pages in the menu gets even smaller and is hard to read. How do I change the page titles to a bigger size in the menu bar?