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Thought Industries
Thought IndustriesCommunity Manager
posted in Weekly Community Digest
Community Weekly Activity Digest Apr 11th

Hi all,Lots of confusion in Ireland this week as there is a big round yellow UFO in the sky throwing lots of heat our way! If anyone knows what this may be please let us know. ☀️🌞 The second of our Hosted Roundtables took place in Golden, Colorado this week with our friends from Colorado School of Mines. If you were one of the lucky ones to make it, I hope you had a great time. For anyone else, keep an eye on the community for more Hosted Roundtables on the way soon. Watch this space! Please see below a summary of this week’s activity. Thought Industries Updates:Field Note: Effectively promote upcoming content to increase enrolments Configuration play: Enable learners to purchase Learning Paths with training credits Configuration play: Require learner to fill in a form to request access to a content item Value Report: Identify learners who have fallen off a course CSS Blocks: Customize your quiz page to your brandActive Topics: Have a look and see if you can add any additional words o

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Thought Industries
Thought Industries
Thought IndustriesCommunity Manager
posted in Thought Industries announcements
Office Hours: Fresh Format, New Energy

Office Hours Are Back and With a Whole New Vibe! Whether you’re a longtime participant or someone who’s been curious but never joined, now is the perfect time to check out our most popular and super resourceful weekly webinar series!Office Hours is a live, topic-based webinar where we teach, workshop, and demo impactful platform features, all designed to give you practical insights you can use immediately. This year, we’ve refreshed the format to make sessions more focused and relevant, with a clear mission, relatable use cases, and at least one actionable takeaway every week. If you’re new: Jump in and discover how valuable these sessions can be! If you’ve attended before: Come see what’s changed, you’ll find even more reasons to keep coming back. Join us Tuesdays at 11 am ET and take advantage of this opportunity to learn, engage, and walk away with solutions you can implement right away!  Find upcoming topics: At the top of your Admin Homepage On the Office Hours page in the Academy

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Thought Industries
Thought Industries
Thought IndustriesCommunity Manager
published in Thought Industries announcements
Introducing: Guided Assistance

🎉 Introducing: Guided Assistance – Now Live! 🎉We’re excited to unveil our brand-new Guided Assistance area—a dedicated space designed to empower you with hands-on resources and inspiration! Here, you’ll find fresh content on Configuration Plays, CSS Blocks, and Field Notes to help you customize, configure, and elevate your site.🔎 What’s Inside?✅ Configuration Plays – Step-by-step guides to tackle real-world use cases. Follow along and bring ideas to life—fast!✅ CSS Blocks – Ready to flex your creative muscles? Explore CSS snippets and examples to add stylish, custom touches to your platform. (Some CSS expertise may be required.)✅ Field Notes – Get inspired by real customer stories. See how others are using the platform to unlock new value and possibilities.✨ New content drops every week, so whether you're refining your design or tackling a tricky configuration, there’s always something fresh to explore.We can’t wait for you to dive in—your next great idea starts here!👉 Let’s go!

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Thought Industries
Thought Industries
Thought IndustriesCommunity Manager
published in Getting started in the community
Why Join the Thought Industries Community?

Welcome to the Thought Industries Community where Thought Industries clients engage with each other to get inspired. By joining, you become a part of a thriving and engaged network of over 1000 users to access resources, share ideas and solutions, and connect with fellow users worldwide. Benefit from the collective knowledge of Thought Industries platform and L&D Experts, who are ready to help you find technical solutions tailored to your needs. Join us and be part of a network committed to sharing insights and driving innovation.Haven’t registered yet? No problem! Simply navigate to your TI instance homepage and click on the Community tile at the top of the page (take advantage of some SSO magic 🪄).To log in via community.thoughtindustries.com, please see below:Why Our Customer Community Is Worth ExploringConversations Area: Ask questions, share insights, and connect with other users. Guided Assistance: Access practical guidance on CSS, reporting, and configuring common use cases

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Thought Industries
Thought Industries
Thought IndustriesCommunity Manager
posted in Weekly Community Digest
Community Weekly Activity Digest Apr 4th

Hi everyone, I hope no-one was hit badly on April Fools day on Tuesday, while we touched on some anything but foolish Catalog Design ideas in our office hours. Thanks to all who shared their designs. Catch up HERE if you missed it. The Second of our Virtual Round tables took place on March 27th with our great friends from Optum and Dale Carnegie sharing their approach to delivering live and virtual training at scale:Some key topics covered include:Blended Learning Approach: Combined self-paced eLearning with required instructor-led training for EHR system access. Scalable Event Management: Used event course groups, reschedule features, and custom manager roles to handle thousands of sessions. Flexible Scheduling & Enrollment: Enabled self-service rescheduling, embedded join session links, and managed room splits dynamically to optimize learner experience. Operational Efficiency & Reporting: Leveraged event calendar, mass actions, and attendance tracking to balance trainer costs

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Thought Industries
Thought Industries
Thought IndustriesCommunity Manager
posted in Weekly Community Digest
Community Weekly Activity Digest March 28th

HiSo we hit the last weekend of March and DST syncs back with Europe. 🎉If you missed the Office Hours earlier this week on Site Branding and HomePage you missed a super engaging session with lots of sharing of ideas and design tips. You don’t want to let this one slip by!Big things are happening in the Guidance Assistance area! We just rolled out two powerful new resources to supercharge your content authoring and reporting:✨ Snippets: Grab ready-to-use code snippets to streamline your workflow and build content faster than ever.📊 Value Reports: Learn how to create insightful reports that showcase the real impact of your training programs.Head over now and explore these new tools—we can’t wait to see how you use them!📅 Hosted Roundtable - yes its back and this time kindly hosted by Colorado School of Mines, in Denver, CO on April 8th. The focus will be on delivering personalized learning to increase revenue. Interested? Register HERE!Please see below a summary of this week’s activit

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Thought Industries
charles.zimmerman
charles.zimmermanGenius
posted in Getting started in the community
Email and Post in Community not working today

​@jon_synnott testing.  nothing posting or emailing.  

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jonsynnott
Thought Industries
Thought IndustriesCommunity Manager
posted in Weekly Community Digest
Community Weekly Activity Digest March 14th

Hi everyoneHappy Friday and I hope you had a super productive week and are looking forward to the March Madness picks over the weekend!If you didn't make it to our Office Hours on Learning paths this week, you missed an amazing session with lots of tips and tricks from our incredible education team as well as some clients. Check it out!Also keep an eye out in our Guided Assistance area as we will be dropping more nuggets of information later today.Please see below a summary of this week’s activity. Thought Industries Updates:What’s New: February 2025 New “Value Reports” area launched in Guided Assistance Learning Paths: Your pathway to successActive Topics: Have a look and see if you can add any additional words of wisdom.How do I change the little house Icon? Allowing a click to locked content with a Register Now Page Issue with Focus Trap editing How to extend an individual learner's access to a course? Custom Reports - Filtered MeasuresUnanswered Questions: If you can offer advice o

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Thought Industries
Thought Industries
Thought IndustriesCommunity Manager
posted in Weekly Community Digest
Community Weekly Activity Digest March 7th

Hi everyoneHappy Friday and I hope you had a super productive week.I hope you had a chance to check out the articles we posted last week in the new Guided Assistance area. We have more coming your way today and into next week. We would love to hear your thoughts and feedback on this area and the articles posted.Please see below a summary of this week’s activity. Thought Industries Updates:Office Hours: Fresh Format, New Energy Meet your dedicated TI success teamActive Topics: Have a look and see if you can add any additional words of wisdom.Last Active Date and how this behaves with SCORM Sort users displayed in a dashboard based on a transaction filter Developer Notes in Pages, Layouts, Dashboards, Landing Pages Force the catalog filter to be in numerical ascending orderUnanswered Questions: If you can offer advice on any of the topics, it’s always appreciated!CKushnir Is looking for guidance on creating a cleaner graph for the Liker Scale report Sue826 Is would like some assistance o

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Thought Industries
S
SammieCommunity Manager
posted in Introduce Yourself
Hey Community! I'm Sammie

👋 Hi Community – I’m Sammie Valladao!I’m the Manager of Customer Education here at Thought Industries. I’ve been with the team since 2019, starting out in Support before jumping into Customer Education—and I love helping our customers succeed on the platform. I’m all about creating useful resources to make your learning experience easier (and hopefully a little more fun!). I also geek out over building processes and finding ways to make things better—there’s always room for improvement, right?I live in Knoxville, Tennessee, with my husband and our energetic toddler, who keeps life entertaining. When I’m not working, you’ll probably find me tackling house projects, playing sports, or chasing after my kiddo. Fun fact: I once worked in an olive oil tasting room, so I officially know more about olive oil than anyone ever should!I’m excited to be a part of this Community and look forward to connecting with all of you—feel free to reach out anytime!

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jonsynnott
jonsynnottCommunity Manager
posted in Weekly Community Digest
Community Weekly Activity Digest Feb 28th

Hi everyone And just like that we are at the end of February and well on the way to Spring.There were some really interesting discussions and experience sharing this week, so thank you to all those who contributed to answering questions. It is this kind of collaboration that makes this unique community a powerful resource for all TI users.If you have any questions for the community, or product ideas you would like to post, we would love to hear from you.Thought Industries Updates:NEW - launch of our Guided Assistance area with Configuration Plays, CSS Blocks and Field notes Rewatch Scaling Client Management Strategy RoundtableActive Topics:Reschedule vs Re-Enroll SSO URLs More prerequisite options ( OR function) Packaging two webinars in one event Custom reports, sum optionUnanswered Questions: If you can offer advice on any of the topics, it’s always appreciated!Kristinmize Is looking for some ideas on making one learning path a prereq for another learning path Elly.henriksen Wants to

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jonsynnott
Thought Industries
Thought IndustriesCommunity Manager
posted in Introduce Yourself
Monika Patel : My brief intro

Hi everyoneI am Monika Patel and I lead the integration and automation initiatives at Thought Industries, ensuring our systems connect seamlessly to drive business success.With a background in developing extensibility solutions, I focus on designing, implementing, and optimizing middleware-based integrations.My experience spans product management, solution architecture, automation, and guiding development teams to deliver scalable and efficient solutions. I collaborate closely with cross-functional teams to align technology with strategic goals.Passionate about innovation, I strive to enhance our platform’s capabilities and streamline workflows for our customers.

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Thought Industries
Thought Industries
Thought IndustriesCommunity Manager
posted in Introduce Yourself
Hi everyone, I am Ashley

Hi everyone,I'm Ashley Young and I am beyond excited to be a Project Manager at Thought Industries on the Professional Services team. I was first introduced to TI as a client in 2019 and joined the Thought Industries team in 2024, allowing me to continue my passion for project management while staying customer-centric.Outside of work, I spend most of my time supporting my bonus kid in all of her endeavors to live a full life as a soon-to-be college student. My husband and I, along with the kiddo, reside in South Carolina, and we have 3 fur babies and adore traveling, live theatre, and sports. In my free time I love to cook, dance, sing, and spend time with friends. I look forward to engaging with many of you through the community as you strive to continue growing and utilizing our incredible Professional Services team! 

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Thought Industries
Thought Industries
Thought IndustriesCommunity Manager
posted in Introduce Yourself
Morgen Gallo, Brief intro

Hi everyone, I’m Morgen, the Director Implementation at Thought Industries. I worked at TI in the early years of 2013 onboarding some of our very first clients. I took time away to have a family and came back in 2020. It’s been incredible to see how the company has grown, matured and transformed! I truly enjoy building relationships with clients, understanding their business needs and finding solutions. I’ve worked with so many of you and learned from each of you!When I’m not cooking up solutions for you all, you’ll usually find me curled up with a book and my kitty, watching sitcoms with my husband and kids or in my garden!I’m looking forward to engaging more with the community and seeing how you all continue to thrive after you’ve left Professional Services!  

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Thought Industries
Thought Industries
Thought IndustriesCommunity Manager
posted in Introduce Yourself
Hey, I'm Mike

Hi everyone,Mike Dean Senior Platform Consultant here at Thought Industries.  I have been with the Professional Services team here since 2018, and had met the team long before that.  I have probably worked with most of you at some point in your onboarding journey with us, especially if you were doing something interesting when it comes to e-commerce or single-sign-on.  Nice to hear from you all again!When I am not here (which does occasionally happen), my child is usually convincing me to coach some kind of sport.  Some day you will find me no longer on the sidelines and getting to enjoy watching. Looking forward to re-engaging with you in the community! 

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Thought Industries
Thought Industries
Thought IndustriesCommunity Manager
posted in Introduce Yourself
Its me, Gretchen

Hi everyone,I’m passionate about all things education and customer success and I have been where you are - implementing Ti as a customer. I’m really happy to be part of the Ti family now as an Implementation Consultant. I enjoy sharing my knowledge with other Ti customers as we work together on launching new learning experiences for all of you. I’ve worn many engineering and educational technology hats over 3 decades — from software developer to product manager and even middle school teacher. At Ti, I can combine all of that together enabling me to help customers on the full range of requirements - simple configurations to talking through more complex integrations. I live outside of Austin, Texas but dream of living in the mountains somewhere eventually. I am married with two grown and flown kids plus an energetic granddaughter.  Look forward to collaborating in the community! 

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Thought Industries
Thought Industries
Thought IndustriesCommunity Manager
posted in Introduce Yourself
Sarah Hatch at your service

Hi everyone,I’m Sara Hatch and I’m a Technical Consultant at Thought Industries. I’ve been with Thought Industries for 5 years and I love solving complex problems. If you’ve put in Support tickets before then you’ve probably spoken to me! I love working at TI and helping customers get the most out of our platform. I live in Massachusetts with my wife with whom I share a love of food, movies, and conversations about astrophysics. In my free time, I spend time knitting and I host a weekly crafting night online with my best friend. I’m a tireless, sometimes heartbroken, supporter of Tottenham Hotspur FC based in London and I follow lots of other sports. I love history and trivia and don’t get me started on something that you don’t want to hear all the facts I know about. I’m looking forward to engaging with our community to discuss all the fun features of the platform that you might not know about!   

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Thought Industries
Thought Industries
Thought IndustriesCommunity Manager
posted in Introduce Yourself
Hi from Derek Beattie

Hi everyone,I’m Derek Beattie and I’m a part of our Technical Support team here at Thought Industries. I joined Thought Industries in 2023 and love solving problems and helping our customers leverage our product to achieve their goals.I live in Dublin (Ireland) with my partner and daughter. In my spare time, I love studying foreign languages, playing poker and planning the next foreign holiday. I grew up in Mayo in the west of Ireland, and so I also passionately follow the Mayo (Gaelic) football team. Think of an Irish version of the Buffalo Bills with heaps more tragedy! I’m looking forward to connecting with all of you as we grow our Community,  

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Thought Industries
Thought Industries
Thought IndustriesCommunity Manager
posted in Introduce Yourself
Richard Scott : Quick Intro

Hi everyone,I’m Richard Scott, and I have the privilege of leading our Professional Services team here at Thought Industries. My team’s mission is all about empowering our customers and driving value—quickly, iteratively, and with impact.I’ve been part of the Thought Industries family since 2021, bringing experience from leading services teams at companies like PROS and Accenture. Throughout my career, my focus has always been on building strong partnerships and delivering meaningful results.When I’m not working, you’ll likely find me hiking with my dog through the stunning landscapes of my home in British Columbia or exploring new destinations—always on the hunt for incredible food and rich cultural experiences.I’m excited to collaborate with as many of you as possible so we can unlock even more value together. Looking forward to the journey! 

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Thought Industries
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aeusebioTI Employee
posted in Introduce Yourself
Hey, I'm Alexandra!

Hi, I’m Alexandra, a Project Manager on the Professional Services team here at Thought Industries. I’ve been in this role since 2024, but my journey with TI began in 2022, leading migrations from other LMS platforms to ensure a smooth and seamless transition for clients.I'm based in Porto, Portugal, very close to the sea. In my free time, I enjoy hiking and exploring trails, and I've recently discovered the fun of orienteering city races. I also love playing board games—though I have to admit, I really dislike losing!I'm looking forward to interact with you all!

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jonsynnott
jonsynnottCommunity Manager
posted in Weekly Community Digest
Community Weekly Activity Digest Feb 7th

Hi everyone, Happy Super Bowl weekend, I hope you all have your chips, dips and wings ready (and I don’t mean eaglewings) 🙂 Another busy week from our Community chiefs with 20 new topics created, 10 new ideas submitted, and 87 replies posted. Thank you all for your valuable contributions!We also had 8 new members join, so welcome! 👋 It would be great if you could introduce yourself HERE.Please see below a summary of the most active posts this week. Thought Industries Updates:AI Video Authoring: The best and the rest!Active Topics:Color gradient background on custom pages Need Help with Header Dashboard Alignment Video Settings: How to turn off the “Marked as Watched” option Guidance on providing a slide deck to vILT instructors and ensuring it is always up to date Remove the “View Details” button on the catalog Calendar viewUnanswered Questions: If you can offer advice on any of the topics, it’s always appreciated!JCzarnecki is looking for advice on adding sessions to an existing eve

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jonsynnott
jonsynnott
jonsynnottCommunity Manager
posted in Weekly Community Digest
Community Weekly Activity Digest Feb 14th

Hi everyone, ♥️Happy Valentine’s day to you all, a great way to start the long weekend to those in the US (Presidents day) and Canada (Family day).I am loving all the engagement and idea sharing that took place this week. Thank you all for being part of the community and learning together.Please see below a summary of the most active posts this week. Thought Industries Updates:Assessments : And today’s question is…Active Topics:We've updated Certificates, can Learners download a new certificate (with old data) TI Tips for Admins ; Best practice for efficiency and eas of use Accessibility Feature: Uploading Transcripts to Accompany CC and Video/Audio Custom Scripts Custom Pages Setting Asset Library SCORM Files to show as complete across all instances of use.Unanswered Questions: If you can offer advice on any of the topics, it’s always appreciated!Markcoysimon is looking to talk to someone who uses an external assessment engine msimpkins is looking for guidance on how to assess the eff

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jonsynnott
jonsynnott
jonsynnottCommunity Manager
posted in Weekly Community Digest
Community Weekly Activity Digest Feb 21st

Hi everyone,I hope you had a super productive week and are ready for a relaxing weekend 📖Our members continue to bring value to the community with their discussions, questions and ideas, please see below a summary of the key topics this week. Thank you if you were among the many contributors!If you have any questions for the community, or product ideas you would like to post, we would love to hear from you.Thought Industries Updates:CSS : Three little letters with massive valueActive Topics:How to display coming soon courses in catalog (not purchasable) We've updated Certificates, can Learners download a new certificate (with old data) Okta tile to Thought Industries Learner Dashboard question Deeplinking to specific courses via SSO Pre Recs vs. Competency Assessment vs. Using a Widget (Learning Path Layout) Unanswered Questions: If you can offer advice on any of the topics, it’s always appreciated!LisaRollins Would like to talk to someone who is using the communities feature Roxi Is

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jonsynnott
A
AshleyYTITI Employee
posted in Introduce Yourself
Hey, I'm Ashley!

Hi everyone,I'm Ashley Young and I am beyond excited to be a Project Manager at Thought Industries on the Professional Services team. I was first introduced to TI as a client in 2019 and joined the Thought Industries team in 2024, allowing me to continue my passion for project management while staying customer-centric. Outside of work, I spend most of my time supporting my bonus kid in all of her endeavors to live a full life as a soon-to-be college student. My husband and I, along with the kiddo, reside in South Carolina, and we have 3 fur babies and adore traveling, live theatre, and sports. In my free time I love to cook, dance, sing, and spend time with friends.  I look forward to engaging with many of you through the community as you strive to continue growing and utilizing our incredible Professional Services team! 

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alexoneillTITI Employee
posted in Introduce Yourself
Hey, I'm Alex!

Hi everyone,I’m Alex, a Software Developer and Technical Consultant here at Thought Industries. I work within the Technical Investigations team, focusing on complex technical issues.Based in Dublin, I’ve been part of Thought Industries since 2022. I spent my first few years as a developer before transitioning into a technical consulting role to better support our customers’ needs.I specialize in the development, maintenance, and implementation of Thought Industries’ Helium product. What I enjoy most about my work is breaking down complex technologies and implementations into simple, clear terms that both technical and non-technical teams can understand.I look forward to collaborating with you on your next big idea! 

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