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Help others

LisaRollinsInspiring

Configuration, Administration

SCORM Connect Errors & Fixes

We are having some issues with SCORM Connect with a few of our customers. We are not alone in having some issues and would love to hear from other users who may be experiencing this issue or have found a fix for it. One of the issues is that the SCORM zip file has a .swf included and the customer LMS blocks any .swf uploads. The other issue is that customers are having trouble with the file sending the completion data to their LMS. It loads and they can use it, but if they leave the course mid-way or complete it, it either marks it as failed, or doesn’t send back any data. It appears that there is some information not being included in the SCORM Connect file. Just wanted to see if anyone else was having issues and interested in exploring some solutions with us.

Thought IndustriesCommunity Manager

Virtual Roundtables

Rewatch: CEx Webinar May 2025

CEx Webinar RewatchInsights, Strategies, and What’s Next Discover how Thought Industries customers are leveraging Strategic Roundtables, the Community, and Open Sessions to achieve key platform goals. Plus, get a sneak peek at upcoming features from our Product Leadership team. And explore the enhanced Office Hours format — now redesigned to deliver focused, actionable insights you can implement immediately.

dhallInspiring

Same Course, Multiple Learning Paths - completion issues

Hey all,Wondering if anyone else is encountering this. We often repurposes courses for multiple learning paths depending on the relevancy to the new Learning Path. When we first moved over to Ti, we were informed that if a learner completed a course outside of a Learning Path or in a different Learning Path, enrolling into a new Learning Path with that same course would automatically mark it as complete for them.Now that seems to no longer be the case. I’ve got a Learner who reports as completed in all 9 courses in a milestone, but the milestone only shows 2/9 complete. Anyone else experience this behavior? What’s your solution? Thank you in advance!dhall

LisaRollinsInspiring

Content Authoring & Management

Enroll on entry

Is there a way that I can set articles to enroll as soon as they are clicked...meaning, not display the detail page, but instead go right to the article? I have the always display detail page to learner selected so that our webinars show up with all the dates on one page, but I don’t really want our users to have to click a button to have to register to read a help article. How can I make it so they can go right into the article?

DovKingCommunity Manager

What's New: April 2025

Fresh Updates: Designed with Admins in MindExplore the newest features built to simplify tasks and give you more control behind the scenes.Confirm Quiz Answer: Learners can now review and confirm their answers before moving on, thanks to the new "Confirm Quiz Answer" feature that replaces the default single-click flow. LTI Reporting Tab: A new LTI tab in content-level reports provides visibility into learner engagement, showing LTI attempts, data, and outcome scores for courses with an LTI launch page. New Ecommerce Engine API: A new REST API endpoint for the ecommerce engine now lets you access details on one-time, nonrecurring transactions for courses, learning paths, and other items. 🎥 Want to see it in action? Watch the recap demo video 👆 to explore these updates in detail!Is reading more your thing? Check out the full release notes for April 2025 in Help Center.

Thought IndustriesCommunity Manager

Use Case Configurations

Auto assign content to new employees based on their roleTutorial

Summary:Do you have a preset training bundle that all employees need to take when they start working in your organization? Is the bundle different per Role or Job Family? Our Auto Assignment feature will auto enroll your employees into specific content based on a value in a Learner Reference Field.Requirement Overview:If all of these requirements fit your end goal, this may be the play for you.Requirement 1: Require all your new employees to consume onboarding content Requirement 2: Require specific content to be assigned to an employee based on their roleFunctional Areas to be Used:Onboarding Survey, SSO, Learner Registration, or Learner Bulk Import (all the ways you can set Learner Reference Fields) Learner Reference Fields Auto AssignmentCore Functionality Configurations:Description:Configure a rule in the new Auto Assignment engine that will enroll learners in content based on the value populated into a Learner Reference Field.Ensure Auto Assignment is activated. You can check unde

Thought IndustriesCommunity Manager

Getting started in the community

Navigating the CommunityTutorial

Navigating the CommunityThe Thought Industries Community is your go-to space for connecting, learning and sharing ideas with other Thought Industries users. Whether you want to explore topics, ask questions, or simply find out what’s going on in the community, it’s all designed to make things easier for you. Let’s explore how you can get the most out of the Thought Industries Community!Homepage Searching in the Community Navigation Menu & Community Areas Communities Ideas Product Updates Events HomepageThe Community homepage is designed to help you quickly find the information and tools you need to succeed. We highly encourage you to sign in, as some pages (like Suggestions) are only available to logged in users. At the top of the homepage, you will find: Navigation Menu: Quickly switch between Community, Product Updates, Suggestions, and Upcoming Events. New Post: Share your questions and start conversations with the community members instantly. Notification : Quickly see a

dhallInspiring

Content Authoring & Management

How do you track when content needs to be reviewed for accuracy?

Wondering what the others in the community do to track when content or course needs to be reviewed for accuracy. What’s your tracking method and what’s your cadence?My team handles training content for technical software, and with the rapid developments of our product, it is always changing so we don’t want stale / inaccurate information existing. Curious what others do and looking forward to the reponses!

Alexis McLaughlinInspiring

Conversations on Customer Education

WCAG 2.1 AA compliant?

Has there been any changes as to when TI will be WCAG 2.1 AA compliant? I found some varying articles saying 2030 as a goal date, but that seems way too far out to be right.

oscar_a_wiggyNew Contributer

Content Authoring & Management

"Add to Google Calendar" link stopped working

we have been doing many webinars recently (8 over the last 5 weeks).i received an email from the field that told me the 'add to google' wasn't working. i tried my invitation and it did not work either. when you click 'add to google’ it takes you here.… it only seems to do this for webinars (we’re using Go-To) it always works fine for in person classes.have you guys seen this before?

dhallInspiring

Same Course, Multiple Learning Paths - completion issues

Hey all,Wondering if anyone else is encountering this. We often repurposes courses for multiple learning paths depending on the relevancy to the new Learning Path. When we first moved over to Ti, we were informed that if a learner completed a course outside of a Learning Path or in a different Learning Path, enrolling into a new Learning Path with that same course would automatically mark it as complete for them.Now that seems to no longer be the case. I’ve got a Learner who reports as completed in all 9 courses in a milestone, but the milestone only shows 2/9 complete. Anyone else experience this behavior? What’s your solution? Thank you in advance!dhall

dhallInspiring

Content Authoring & Management

How do you track when content needs to be reviewed for accuracy?

Wondering what the others in the community do to track when content or course needs to be reviewed for accuracy. What’s your tracking method and what’s your cadence?My team handles training content for technical software, and with the rapid developments of our product, it is always changing so we don’t want stale / inaccurate information existing. Curious what others do and looking forward to the reponses!

oscar_a_wiggyNew Contributer

Content Authoring & Management

"Add to Google Calendar" link stopped working

we have been doing many webinars recently (8 over the last 5 weeks).i received an email from the field that told me the 'add to google' wasn't working. i tried my invitation and it did not work either. when you click 'add to google’ it takes you here.… it only seems to do this for webinars (we’re using Go-To) it always works fine for in person classes.have you guys seen this before?

oscar_a_wiggyNew Contributer

Configuration, Administration

How to remove past webinars from a student dashboard

We offer webinars through Go-To and connect them through Ti. It works well. Many times we have 150~200 students register for the webinar, and then 75~100 of them actually show up.It appears that folks that did not show up, still have the webinar listed on their dashboard (and it shows ‘ended’) even though the webinar has passed and they did not attend.Is there a way to remove these?Thanks

GabbyGuillenNew Contributer

Getting started in the community

Merge Ti Community profiles post-SSO

Hi, I just got prompted to create a profile in Ti community because it switched to SSO. However, that resulted in detaching from my prior history. Is it possible to merge my accounts so that I can keep my post history (and street cred!) :) TIA!Gabby

Learner Survey send out

We want to send a survey to all of the learners who have taken a specific learning path, what would be the easiest way to gather their emails?

JayBoNew Contributer

Content Authoring & Management

"Skip to Main Content" on Learning Path Page

There seems to be something new on the learning path pages, both as a manager and as a learner. I logged into today to see this “Skip to main content” link overlaid randomly on the detail page of the learning path. When you click it, it bounces around. Are other people seeing this new link or is it just me? It doesn’t do anything and is also obstructing the images and other divs as it’s absolute positioning. If this is a new, permanent feature, I’d want to hide it. But if this is a glitch, I’d like to know if others are also experiencing this. I know we’ve used the “.learning-path .absolute” class in our global code for other purposes, but this link is totally new.

rncaltonNew Contributer

Configuration, Administration

Content search inside links

We’re looking for a solution that would allow our users to easily surface content on a specific page which contain links to release note documents. What we would like is a search tool that will find results in these documents and then take you directly to that spot on the page where the result was found. Right now, we can add a search to a Microcourse, but it will just show users the page the result it found on, which isn't very helpful if you are looking for a specific release note on a long page of notes.We cannot execute custom HTML on page because of content securituy policies. Are there another OOTB content or object type that would provide this outcome, or a plug-in, or any other custom solution your team can think of?

dhallInspiring

Configuration, Administration

Outlook M365 autoclicking Unsubscribe. Anyone have a fix?

Hey Ti Community!I’ve been going back and forth with Ti Support and my internal IT teams this past week on an issue we’ve encountered with our M365 Outlook/Exchange system “auto-clicking” the unsubscribe links to validate link safety and integrity. In doing so, it’s causing users to automatically being unsubscribed from “Scheduled Deliveries” or even “Send Now” options. I’m curious if anyone else has encountered this behavior in their environments and what was done to resolve it. For context, in Outlook, we’ve added the following as safe senders:notifications@mail.thoughtindustries.com This is the one Scheduled Delivery comes from @thoughtindustries.com Blanket domain coverage success@thoughtindustries.com support@thoughtindustries.zendesk.com Ti Support emails come from this address It’s been frustrating and I know there are laws in place to prevent “inconvenient unsubscribe methods” (CAN-SPAM ACT) so I’m not expecting Ti to overhaul their mailing platform. Hopefully someone has se

dmeileInspiring

Configuration, Administration

SCORM Connect - users that automatically deactivate

Has anyone experienced the following using SCORM Connect?We have Sublicenses within Panoramas that use SCORM Connect. We have received feedback from clients that learners are disabled in our TI Academy system but not in their own LMS. Note: We think it might be related to recertify action and revoked_access (the course being revoked from the learner’s access after recertification is triggered). However, TI support has told us “there’s no trigger in our system that would automatically deactivate a user upon recertification.” Question: Has anyone experienced users being disabled in their TI platform but not the 3rd party LMS? If so, can you provide how that is happening?

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