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Conversations on Customer Education

Thinking about where you are in the maturity model? How about your next hires? What KPIs and metrics are important to an education organization? Let's talk about it.

  • 25 Topics
  • 74 Replies
25 Topics
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Anonymous
posted in Conversations on Customer Education
Career

Hello fellow Ti users, I checked with Ti and received the ok to post here.  My company was acquired, and I will be exiting at the end of April.  If you or your organization is looking for Ti, education development, and training experience, I’d be glad to chat.  I appreciate your consideration. Wayne WaysonEducation ManagerQuantivate (an Ncontracts company)wwayson09@gmail.com

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Anonymous
asked in Conversations on Customer Education
Question of the Week #2: How are you using Learning Paths in your education program?

Learning paths help define personalization in a program. How have you leveraged this functionality to define by role or persona? or are there other definitions for your learning paths?

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Anonymous
asked in Conversations on Customer Education
Question of the Week #3: Are you using gamification?

Is gamification part of your learning plans? If yes, what’s your strategy? How are you using it? If no, do you plan to?  

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MickiBNew Contributer
asked in Conversations on Customer Education
Impactful CSS

Hey Dov and Phil - where are the two Office Hours CSS Zoom recordings??? I’m wanting to review them with my Admins and can’t find them???? Please help! Micki

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jonsynnott
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crowder4073New Contributer
asked in Conversations on Customer Education
Organizing Question Bank by Folder Categories

Hi there,If this is already a feature, please send me the link with more information.I would like to know if this LMS offers a more user-friendly way to organize the questions bank. We are currently running six different classes, and it would be extremely helpful to categorize the question bank within the question library by folders, such as Security+, Network+, CompTIA A+, and ITF+. Classes are running twice a year and we change the quizzes every cohort.Is it possible to do this? At the moment, the question bank is only organized by quiz name, which makes it challenging to manage. Please let me know if there's a solution for this.Thank you!

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jonsynnott
grace.filkins
grace.filkinsInspiring
posted in Conversations on Customer Education
How to track skills?

We are looking into ways to start tracking the skills learned in each course and how learners can show they completed courses on these skills.  Looking for ideas, or how anyone else may have this currently surfaced to learners. 

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grace.filkins
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dhallInspiring
asked in Conversations on Customer Education
Anyone else running into errors with SCORM content in courses?

July 25th 2024Anyone else experiencing and outage with all SCORM content within the platform?Need to know if this is a global issue or just an instance issue before I go to Ti Support.  

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Thought Industries
gguillen
gguillenInspiring
asked in Conversations on Customer Education
Survey - Learner able to select answers but can't submit

Has anyone ever encountered this?: Learner can select answers in surveys but then can’t submit? I’m thinking it’s something with the individual’s firewall, not saying it’s a Ti glitch. But I wanted to check here if anyone experienced it or had suggestions for how to address it. (Obvious workaround is to use a different device but in some cases learners don’t have a second device to try.) Thanks in advance!

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chetler-findlay
chetler-findlayInspiring
asked in Conversations on Customer Education
eLearning Legal Agreement

Hello! Do you require your customers / learners to sign any sort of legal documentation or license agreement to use the platform / courses? If so, any insights into the information or legal verbiage? Thank you in advance! 

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giovanna.orlando
giovanna.orlando
giovanna.orlandoActive Participant
asked in Conversations on Customer Education
Anyone using Adobe Connect with TI?

Hey folks,My boss asked me to look into using Adobe Connect. Is anyone already using that in conjunction with the TI platform? Would love to connect with you about it :)

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gguillen
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MickiBNew Contributer
posted in Conversations on Customer Education
May Roundtable - Totally Worth It!

May Roundtable - Engaging Learner Experiences: Increase learner engagement using video and micro-learning experiences was totally worth the time to join! Thank you everyone for contributing. Very timely for me as I’m building self-directed courses. I was able to hear great ideas on creating continued learning for my users. Next up - and you don’t want to miss it. June Roundtable - Blended Learning: Best Practices to Increase Your Reach Within Your Consumer BaseThank you, Karen Swindells for hosting!

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Marc Wilner
Marc WilnerNew Contributer
asked in Conversations on Customer Education
VR Training

Is anyone using VR training for customers or employees, and if so what challenges have you found, if any, with any integration into the LMS?

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charles.zimmerman
jdrake
jdrakeInspiring
posted in Conversations on Customer Education
In-App Learning

We use Ti to train our customers on our software. We are interested in exploring putting content more directly into our software instead of always sending them out to Ti through a link in our tech. Wanted to see if other folks have considered (or done) something similar. A few of the things we have considered are:Using a tool like Pendo Enabling the In-App widget that Ti offers (I am assuming this is a similar experience to what Ti does on the Admin side when you select Help)? Building an experience from scratch utilizing the Ti APIs

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jdrake
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Anonymous
posted in Conversations on Customer Education
Defining Digital Excellence for Training Businesses in 2024

Continue the conversation we started in the January 17, 2024 webinar, Defining Digital Excellence for Training Businesses in 2024. What trends are you seeing in the training industry? Where is your organization at in their digital transformation?

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eferrinNew Contributer
asked in Conversations on Customer Education
Delivery Date for Recommendation Assessment and Recommendation Engine Help Articles

Hi Ti!Any word on when the community can expect to see help articles on the Recommendation Assessment and Recommendation Engine tools?Until those are available, what resources would you recommend we use to better understand these tools?Many thanks,Em

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Community Team
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madelinefiretechInspiring
asked in Conversations on Customer Education
Sharing Badges on Social Media

For gamification, is it possible to share any badges earned on LinkedIn like learners can with their certificates? Or does anyone have an approach or workaround to doing so?

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amberkleven
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sleverActive Participant
posted in Conversations on Customer Education
Utilizing the Detail Video

I’m embarking on a project to bring more context to our online offerings. We not only create our own content, but we host other content. We want to leverage the Detail Video on the Details page of the content to show the client what that particular learning path/content looks like.Has anyone used the Detail Video in this manner? If so, would you be willing to share links to your catalog?

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Anonymous
asked in Conversations on Customer Education
Question of the Week 5: Registration Code or Redemption Code? Which have you used, and why?

Have you used either registration codes or redemption codes in your setup? How did you use them? Do you know how your learners liked using them? Tell all...

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Anonymous
posted in Conversations on Customer Education
Question of the Week #1: Are you using micro-learning concepts in your VILTs? If so, how? What vendor(s) are you working with for VILT?

Had this question come up in another forum, so I thought I’d ask your opinion - how are you using micro-learning in your VILTs? Are you? What vendor(s) support your VILT efforts? Drop a line here and let me know.

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Anonymous
posted in Conversations on Customer Education
Scavenger Hunt Day 2

Here’s the list for Day 2. You need to have completed Day 1, as well as the following:Subscribe to the Conversations on Customer Education channel. Leave a post there once you’ve subscribed. Respond to Question #2 in the Question of the Week. Like an answer to a question in the Content Authoring & Management channel. Send a private message to Kristine Kukich indicating completion.

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stinaintx
stinaintx
stinaintxActive Participant
posted in Conversations on Customer Education
Custom Requests

How do you all handle custom requests from customers? I thought my company was pushing the limits of what Ti can do, but some of my customers have really out paced us. Whether it is design of the panorama, course or how an assessment is graded, they all have different ideas and needs. 

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Anonymous
asked in Conversations on Customer Education
Question of the Week #6: What business practice or use case launched the use of panorama within your organization?

What was the business case that launched your use of segmentation or panorama within your environment? 

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Anonymous
asked in Conversations on Customer Education
Question of the Week #7: What drivers prompted your use of monetization?

One of the recent Hot Takes was about monetization. What drives your organization to charge for training, or not charge for training? 

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Anonymous
asked in Conversations on Customer Education
Question of the Week #4: How are you integrating social learning and communities into your learning structure?

Are you using tools inside and/or outside of Ti to enhance your social learning capabilities? Let us know!

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sandraelliott
sandraelliottNew Contributer
posted in Conversations on Customer Education
Building a better Catalog

Hi everyone!The Customer Education Team here at Thought Industries just finished a webinar about how we revamped our own catalog (see our attached slides). But our way is not the only way!We’d love to hear from you how you developed your catalog. What process did you use? What TI functionality did you engage? Any issues that you’d bring up?

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