Configuration, Administration

We are having some issues with SCORM Connect with a few of our customers. We are not alone in having some issues and would love to hear from other users who may be experiencing this issue or have found a fix for it. One of the issues is that the SCORM zip file has a .swf included and the customer LMS blocks any .swf uploads. The other issue is that customers are having trouble with the file sending the completion data to their LMS. It loads and they can use it, but if they leave the course mid-way or complete it, it either marks it as failed, or doesn’t send back any data. It appears that there is some information not being included in the SCORM Connect file. Just wanted to see if anyone else was having issues and interested in exploring some solutions with us. 

Hello, TI FamilyI was wondering if any one is using the Twilio Segment integration and could enlighten us on how it works and if it could be used for our use case of collecting student data to make student profiles and shuttle that info to salesforce. Best,Tommy

We offer webinars through Go-To and connect them through Ti. It works well. Many times we have 150~200 students register for the webinar, and then 75~100 of them actually show up.It appears that folks that did not show up, still have the webinar listed on their dashboard (and it shows ‘ended’) even though the webinar has passed and they did not attend.Is there a way to remove these?Thanks  

We’re looking for a solution that would allow our users to easily surface content on a specific page which contain links to release note documents. What we would like is a search tool that will find results in these documents and then take you directly to that spot on the page where the result was found. Right now, we can add a search to a Microcourse, but it will just show users the page the result it found on, which isn't very helpful if you are looking for a specific release note on a long page of notes.We cannot execute custom HTML on page because of content securituy policies. Are there another OOTB content or object type that would provide this outcome, or a plug-in, or any other custom solution your team can think of? 

Hey Ti Community!I’ve been going back and forth with Ti Support and my internal IT teams this past week on an issue we’ve encountered with our M365 Outlook/Exchange system “auto-clicking” the unsubscribe links to validate link safety and integrity. In doing so, it’s causing users to automatically being unsubscribed from “Scheduled Deliveries” or even “Send Now” options. I’m curious if anyone else has encountered this behavior in their environments and what was done to resolve it. For context, in Outlook, we’ve added the following as safe senders:notifications@mail.thoughtindustries.com This is the one Scheduled Delivery comes from @thoughtindustries.com Blanket domain coverage success@thoughtindustries.com support@thoughtindustries.zendesk.com Ti Support emails come from this address  It’s been frustrating and I know there are laws in place to prevent “inconvenient unsubscribe methods” (CAN-SPAM ACT) so I’m not expecting Ti to overhaul their mailing platform. Hopefully someone has se

Has anyone experienced the following using SCORM Connect?We have Sublicenses within Panoramas that use SCORM Connect. We have received feedback from clients that learners are disabled in our TI Academy system but not in their own LMS. Note: We think it might be related to recertify action and revoked_access (the course being revoked from the learner’s access after recertification is triggered). However, TI support has told us “there’s no trigger in our system that would automatically deactivate a user upon recertification.” Question: Has anyone experienced users being disabled in their TI platform but not the 3rd party LMS? If so, can you provide how that is happening? 

I was able to replace a previous version of our certificate of completion, however, 2 labels are not pulling over: degree(s) and completion dateHere is the template (I know name is not centered yet): When viewing the certificate from a test account: Settings  > Certifications:    Learner reference 1 

 I don't see any way a student can cancel themselves from an in-person class session…What do you guys do? Ask them to send you an email to be cancelled? Did you create a cancellation confirmation email for them? thanks 

We have a Learning path which contains over 200 e-learning modules. We’d like to open the training up for an entire panorama of learners, if they pay at a certain level. What is the Best way to manage this, taking into consideration that we need to:Expire access in 1 year after payment Track (report on) every learner who has started taking even just 1 e-learning during that payment year (noting that they may have access in a prior year, so reporting on Learning Path Progress isn’t helpful) NOT use Redemption or Registration codesWe’ve been thinking about using a sub-license to make it easy for expiration, but we would have to do a bulk upload to start out and no one else in the pano could access the training, unless they would know to message us to be put in the sub-license. That’s more work for both us and the customer. Plus, you can’t report on sub-licenses by themselves.

How are badges ordered on the dashboard widget? I can’t find any correlation between front end and back end.  

Does anyone else experience problems when trying to reschedule an event ?  We find that if we edit an existing event date, the change is not automatically updated in the accounts of the registered students.Nearly all of our events are Virtual Learning events so I am not sure if this problem is unique to this event type of if it also occurs with other types (webinar for example).The work around is to delete the event and create a new one from scratch but this is not ideal. Rescheduling an event is basic function of an LMS, so I would expect it to be easy.  Has anyone else experience this or has a better (simpler) work around ? 

Has anyone made the switch to ecomm 2.0? Looking for some insight on the experience, particularly if you don’t have a sandbox, was the transition seamless or were there hiccups? We are nervous about such a big switch on the live site and what effects it could have on other parts of the system and just wondered if there were others who might be able to tell us things that could come up we hadn’t thought about. Any insight is appreciated! edit: *anyone - unable to edit the title :)

How can we force a catalog filter to be in numerical ascending order? The system reads 1, 11, 6 when it should read 1, 6, 11. I’ve tried adding spaces before the hyphen (ex: 6-11, 6 - 11). The value sort order in settings is “Ascending by name” which is supposed to be ordered based on name starting with '1' or 'a'. We have this issue with both time to complete and cost filters. Thanks!  

It looks like that the 5-star ratings for video assets are only available as an aggregated average at the moment. To combine the ratings with other performance measures of a specific video, I would like to be able to access individual star ratings as well. Is there a way I can access this individual data? 

For custom content field values, is the character limit 255, or do I have outdated information?

We are looking to track user actions after redemption of a coupon code.I would like to be able to filter a dashboard by this coupon code, and see which users redeemed have it and what they have done on our site since redemption. I have created a dashboard with the looks that I would like to include but have not been able to get the data to filter and display properly.  Is there a way to do this?

I’ve created our own badge integration with Credly and I want to track total customer badges earned across the platform on a group dashboard for leadership. This means I have to capture data for each assessment tied ot the badge trigger and filter out internal employees.I’m using tagging to accomplish this using the following parameters:1. There are 2 ways to earn every badge: By either passing the pre or post test. However, some people are choosing to take both and passing both and I don't want to count individuals twice. So I need a way to count by the badge earned. My solution was to tag the assessments by the badge name and use a distinct count per tag, but I'm open to other methods and suggestions.2. Badging is an integration and is triggered upon passing the above assessments, so it's not registered in TI. I can only use assessment passed to determine badges awarded.Filters:Email (does not contain) {employee email domain} Assessments Passed = yes, Content Tags Tag (is) {designate

Hello-is Last Active Date working & accurate yet?Just hoping to give our customers an update.Thank you! 

We have SSO set up for our instance and would like to be able to share links for content for our users that would direct them to the SSO login rather than the TI login and then redirect them to the content we listed. I have talked to one person who has this set up for their org using a SSO URL Generator, but I wanted to see if others were doing this and if so, how you set it up? Thanks! 

We are sharing the primary link to our site out on socials, but aren’t having much come through. I know how to add an OG to a specific piece of content - but is it possible to set this somewhere for the whole site??? 

HelloWe have several courses (usually set as learning paths) where we require a prerequisite course to be completed prior to be able to register for the course.Unfortunately the current prerequisite settings only allows selecting one (or more) courses as prerequisites but in case more are selected, the learner is required to complete all listed prereqs. For some courses we have several options the learners can take as a prerequisite so we’re in a need to have the OR option in the prerequisite settings. If we select all possible prereq courses, the learners are forced to have completed all not just any of the list. We tried using a milestone in the learning path with the content of the prerequisite course but it backfired since the learners gained access to the prerequisite content for free in case they did not met the conditions and hadn’t the prereq content completed beforehand. We need a way to ensure learners won’t register for a course without prerequisites met or gain access to mo

Question for those that use Okta as the SSO provider for your LMS. We have to regularly instruct users to navigate to Okta first, use the Ti tile inside of Okta to properly authenticate to the LMS.Curiosity got the best of me and did some testing by copying the link from the Okta tile. It’s broken down as such: I’ve covered the actual URL but replaced it with Orange Text so that hopefully someone smarter than me can answer my end question.Using a URL similar to the one above (assuming I right-click the Okta tile, copy link, and paste it into a text editor), can I append a “course detail page” slug to the end of this? The end goal would be to share a link to a course or Learning Path that will automatically push them through Okta for SSO auth, then use the course/learning path slug to go directly to that content’s detail page. Right now, if we share a detail page link internally, it takes them to the “public” site and doesn’t automatically log them into their learner profile. Please sha

When I create a new tag in the Tag Manager, it doesn't show up for Bulk Tagging - It DOES appear in the Tag Manager and can be added to a course individually through Design/ Edit Catalog Settings. I do have a support ticket for this issue and they have elevated it to the Dev Team, but I’m wondering if anyone else is having this issue and we can get some power in numbers to ensure this gets fixed asap.Thanks all!

Is anyone using this feature? If so, I’d love to hear some feedback and how you are using it successfully as part of your offerings. Thanks! 

We need a solution to allow courses to be marketed prior to being purchasable. These would be released to the catalog and ecommerce settings would be set to ‘not available for purchase.’ In the past, in lieu of Enroll Now button, TI had the ability to show an waitlist email capture form on courses not available for purchase. However now it only shows the ENROLL NOW button that starts the checkout page process. The first page of the checkout shows item in basket. The final checkout page shows nothing in the cart (as the content is not purchasable). This is a confusing experience for users. How...