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Configuration, Administration

Join the discussion on best configurations as you build out your cloud learning system.

  • 132 Topics
  • 397 Replies
132 Topics
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oscar_a_wiggyNew Contributer
asked in Configuration, Administration
Can a student cancel themselves from an in-person class session?

 I don't see any way a student can cancel themselves from an in-person class session…What do you guys do? Ask them to send you an email to be cancelled? Did you create a cancellation confirmation email for them? thanks 

231
Thought Industries
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dhallInspiring
asked in Configuration, Administration
Salesforce Managed Package - creating learners from Ti to Salesforce?

For anyone else using the Salesforce Managed Package to sync between Ti and Salesforce, we are seeing that learners that are made on Ti, Ti is trying to sync those learners to contacts that don’t exist in Salesforce. I’m curious if anyone else is dealing with this and what your solution is? Our CRM team doesn’t want to manage the false users constantly after every sync. How is everyone else managing it?

1435
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agzura
agzuraNew Contributer
asked in Configuration, Administration
EASY BUTTON Needed: Provide paid Course Access to all learners in a pano with expiration

We have a Learning path which contains over 200 e-learning modules. We’d like to open the training up for an entire panorama of learners, if they pay at a certain level. What is the Best way to manage this, taking into consideration that we need to:Expire access in 1 year after payment Track (report on) every learner who has started taking even just 1 e-learning during that payment year (noting that they may have access in a prior year, so reporting on Learning Path Progress isn’t helpful) NOT use Redemption or Registration codesWe’ve been thinking about using a sub-license to make it easy for expiration, but we would have to do a bulk upload to start out and no one else in the pano could access the training, unless they would know to message us to be put in the sub-license. That’s more work for both us and the customer. Plus, you can’t report on sub-licenses by themselves.

1252
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giovanna.orlando
giovanna.orlandoActive Participant
asked in Configuration, Administration
Badge order?

How are badges ordered on the dashboard widget? I can’t find any correlation between front end and back end.  

243
jonsynnott
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JQuinnNew Contributer
asked in Configuration, Administration
Problems Rescheduling Events

Does anyone else experience problems when trying to reschedule an event ?  We find that if we edit an existing event date, the change is not automatically updated in the accounts of the registered students.Nearly all of our events are Virtual Learning events so I am not sure if this problem is unique to this event type of if it also occurs with other types (webinar for example).The work around is to delete the event and create a new one from scratch but this is not ideal. Rescheduling an event is basic function of an LMS, so I would expect it to be easy.  Has anyone else experience this or has a better (simpler) work around ? 

974
Thought Industries
Roxi.Nevin
Roxi.NevinActive Participant
posted in Configuration, Administration
Ecomm2.0 - Anyone made the switch to the new eComm?

Has anyone made the switch to ecomm 2.0? Looking for some insight on the experience, particularly if you don’t have a sandbox, was the transition seamless or were there hiccups? We are nervous about such a big switch on the live site and what effects it could have on other parts of the system and just wondered if there were others who might be able to tell us things that could come up we hadn’t thought about. Any insight is appreciated! edit: *anyone - unable to edit the title :)

1384
Thought Industries
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luminovaNew Contributer
asked in Configuration, Administration
How can we force the catalog filter to be in numerical ascending order

How can we force a catalog filter to be in numerical ascending order? The system reads 1, 11, 6 when it should read 1, 6, 11. I’ve tried adding spaces before the hyphen (ex: 6-11, 6 - 11). The value sort order in settings is “Ascending by name” which is supposed to be ordered based on name starting with '1' or 'a'. We have this issue with both time to complete and cost filters. Thanks!  

1265
Thought Industries
NicoleWendler
NicoleWendlerNew Contributer
asked in Configuration, Administration
Individual video ratings for reporting

It looks like that the 5-star ratings for video assets are only available as an aggregated average at the moment. To combine the ratings with other performance measures of a specific video, I would like to be able to access individual star ratings as well. Is there a way I can access this individual data? 

222
Thought Industries
giovanna.orlando
giovanna.orlandoActive Participant
asked in Configuration, Administration
Character limit for custom content field values?

For custom content field values, is the character limit 255, or do I have outdated information?

243
jonsynnott
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cjacksonNew Participant
asked in Configuration, Administration
Is it possible to sort users displayed in a dashboard based on a transaction filter?

We are looking to track user actions after redemption of a coupon code.I would like to be able to filter a dashboard by this coupon code, and see which users redeemed have it and what they have done on our site since redemption. I have created a dashboard with the looks that I would like to include but have not been able to get the data to filter and display properly.  Is there a way to do this?

14911
jonsynnott
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SJatAledadeNew Contributer
asked in Configuration, Administration
Custom Reports - Filtered Measures

I’ve created our own badge integration with Credly and I want to track total customer badges earned across the platform on a group dashboard for leadership. This means I have to capture data for each assessment tied ot the badge trigger and filter out internal employees.I’m using tagging to accomplish this using the following parameters:1. There are 2 ways to earn every badge: By either passing the pre or post test. However, some people are choosing to take both and passing both and I don't want to count individuals twice. So I need a way to count by the badge earned. My solution was to tag the assessments by the badge name and use a distinct count per tag, but I'm open to other methods and suggestions.2. Badging is an integration and is triggered upon passing the above assessments, so it's not registered in TI. I can only use assessment passed to determine badges awarded.Filters:Email (does not contain) {employee email domain} Assessments Passed = yes, Content Tags Tag (is) {designate

1233
jonsynnott
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juliefiretech
asked in Configuration, Administration
Last Active Date

Hello-is Last Active Date working & accurate yet?Just hoping to give our customers an update.Thank you! 

1819
jonsynnott
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LisaRollinsInspiring
asked in Configuration, Administration
SSO URLs

We have SSO set up for our instance and would like to be able to share links for content for our users that would direct them to the SSO login rather than the TI login and then redirect them to the content we listed. I have talked to one person who has this set up for their org using a SSO URL Generator, but I wanted to see if others were doing this and if so, how you set it up? Thanks! 

35310
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elly.henriksenNew Participant
asked in Configuration, Administration
Where is the best place to add an OG image and other meta data for the full site?

We are sharing the primary link to our site out on socials, but aren’t having much come through. I know how to add an OG to a specific piece of content - but is it possible to set this somewhere for the whole site??? 

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afenclovaNew Participant
asked in Configuration, Administration
More prerequisite options

HelloWe have several courses (usually set as learning paths) where we require a prerequisite course to be completed prior to be able to register for the course.Unfortunately the current prerequisite settings only allows selecting one (or more) courses as prerequisites but in case more are selected, the learner is required to complete all listed prereqs. For some courses we have several options the learners can take as a prerequisite so we’re in a need to have the OR option in the prerequisite settings. If we select all possible prereq courses, the learners are forced to have completed all not just any of the list. We tried using a milestone in the learning path with the content of the prerequisite course but it backfired since the learners gained access to the prerequisite content for free in case they did not met the conditions and hadn’t the prereq content completed beforehand. We need a way to ensure learners won’t register for a course without prerequisites met or gain access to mo

1026
jonsynnott
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dhallInspiring
asked in Configuration, Administration
Okta tile to Thought Industries Learner Dashboard question

Question for those that use Okta as the SSO provider for your LMS. We have to regularly instruct users to navigate to Okta first, use the Ti tile inside of Okta to properly authenticate to the LMS.Curiosity got the best of me and did some testing by copying the link from the Okta tile. It’s broken down as such: I’ve covered the actual URL but replaced it with Orange Text so that hopefully someone smarter than me can answer my end question.Using a URL similar to the one above (assuming I right-click the Okta tile, copy link, and paste it into a text editor), can I append a “course detail page” slug to the end of this? The end goal would be to share a link to a course or Learning Path that will automatically push them through Okta for SSO auth, then use the course/learning path slug to go directly to that content’s detail page. Right now, if we share a detail page link internally, it takes them to the “public” site and doesn’t automatically log them into their learner profile. Please sha

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juliefiretech
posted in Configuration, Administration
New Tags not showing up for bulk tagging - anyone else?

When I create a new tag in the Tag Manager, it doesn't show up for Bulk Tagging - It DOES appear in the Tag Manager and can be added to a course individually through Design/ Edit Catalog Settings. I do have a support ticket for this issue and they have elevated it to the Dev Team, but I’m wondering if anyone else is having this issue and we can get some power in numbers to ensure this gets fixed asap.Thanks all!

141
jonsynnott
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LisaRollinsInspiring
posted in Configuration, Administration
TI Communities Premium Feature

Is anyone using this feature? If so, I’d love to hear some feedback and how you are using it successfully as part of your offerings. Thanks! 

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luminovaNew Contributer
asked in Configuration, Administration
How to display coming soon courses in catalog (not purchasable)

We need a solution to allow courses to be marketed prior to being purchasable. These would be released to the catalog and ecommerce settings would be set to ‘not available for purchase.’ In the past, in lieu of Enroll Now button, TI had the ability to show an waitlist email capture form on courses not available for purchase. However now it only shows the ENROLL NOW button that starts the checkout page process. The first page of the checkout shows item in basket. The final checkout page shows nothing in the cart (as the content is not purchasable). This is a confusing experience for users. How...

712
charles.zimmerman
chetler-findlay
chetler-findlayInspiring
asked in Configuration, Administration
Panorama Reporting

We have a client asking for the ability to set up Scheduled Reports. From my research, it is my understanding that that feature is currently not available in the first version of Panorama Reporting.Is there a timeline or estimate on when this option may be on the product roadmap? Thank you! 

312
chetler-findlay
giovanna.orlando
giovanna.orlandoActive Participant
posted in Configuration, Administration
TI Tips for Admins

Please share the tips and tricks you’ve learned that make your life as an admin easier! I’ll start with this simple one. I changed my sandbox mode to pink so it stands out as very different from our production environment, which is blue. This drastic color difference makes it easy for me to tell which environment I’m in at a glance.  

872
giovanna.orlando
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LisaRollinsInspiring
asked in Configuration, Administration
Remove View Details on Catalog widget

I’d like to set up a page with just a calendar list of our upcoming VILT sessions and I can do that, however, I’d also like to remove the View Details option and just display the date and time and title of the sessions. This is for our internal team to see our upcoming trainings, but I don’t want anyone to be able to click View Details or to try to register via that page. Any ideas on how I can remove the View Details option from the Catalog widget? 

1213
jonsynnott
ajmacadangdang
ajmacadangdang
asked in Configuration, Administration
Google Analytics 4

Hi everyone,I’m curious if any of you are using Google Analytics 4 (GA4) to track page views on your Thought Industries platform. If so, I’d love to hear your experiences. Are you finding that GA4 is accurately capturing your site traffic and page views?Also, if you’re using GA4, how did you go about setting up the tracking scripts in Thought Industries? Did you just add the tracking script to the header, or did you need to do anything else?Thanks for sharing your insights!

1242
Thought Industries
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Alexis McLaughlinInspiring
asked in Configuration, Administration
FERPA requirement

Does TI comply with FERPA requirements for schools and youth data?

201
Thought Industries
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juliefiretech
asked in Configuration, Administration
Email Learners from Course Release tab

Can anyone assist me with these answers?When I use the Email Learners option from the Course Release tab... ...it says I am sending this email to 18 learners. But no where in this reporting do I see a list that matches to 18 learners. The Overview tab calls it “Active Distinct Learners” count. The Learners tab shows me 23 learners, the Enrollment tab shows me 58 seats used. As a note - we limit days of access after enrollment, as well as allow learners to extend that date as needed - so this number is not found in a content actions enrollment report either.My questions:who are those 18 learners? how do I see that list of those 18 learners that will get this email? Does this number include panorama users too?Thanks for any insight you can offer me! 

1216
jonsynnott
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