Configuration, Administration

We have a client asking for the ability to set up Scheduled Reports. From my research, it is my understanding that that feature is currently not available in the first version of Panorama Reporting.Is there a timeline or estimate on when this option may be on the product roadmap? Thank you! 

Please share the tips and tricks you’ve learned that make your life as an admin easier! I’ll start with this simple one. I changed my sandbox mode to pink so it stands out as very different from our production environment, which is blue. This drastic color difference makes it easy for me to tell which environment I’m in at a glance.  

I’d like to set up a page with just a calendar list of our upcoming VILT sessions and I can do that, however, I’d also like to remove the View Details option and just display the date and time and title of the sessions. This is for our internal team to see our upcoming trainings, but I don’t want anyone to be able to click View Details or to try to register via that page. Any ideas on how I can remove the View Details option from the Catalog widget? 

Hi everyone,I’m curious if any of you are using Google Analytics 4 (GA4) to track page views on your Thought Industries platform. If so, I’d love to hear your experiences. Are you finding that GA4 is accurately capturing your site traffic and page views?Also, if you’re using GA4, how did you go about setting up the tracking scripts in Thought Industries? Did you just add the tracking script to the header, or did you need to do anything else?Thanks for sharing your insights!

Does TI comply with FERPA requirements for schools and youth data?

Can anyone assist me with these answers?When I use the Email Learners option from the Course Release tab... ...it says I am sending this email to 18 learners. But no where in this reporting do I see a list that matches to 18 learners. The Overview tab calls it “Active Distinct Learners” count. The Learners tab shows me 23 learners, the Enrollment tab shows me 58 seats used. As a note - we limit days of access after enrollment, as well as allow learners to extend that date as needed - so this number is not found in a content actions enrollment report either.My questions:who are those 18 learners? how do I see that list of those 18 learners that will get this email? Does this number include panorama users too?Thanks for any insight you can offer me! 

My team had an idea come up yesterday that we wanted to explore and I’m hoping someone here has already explored it.We’re exploring if anyone has successfully tried, or at least considered a way to add learning content from TI and having it available on Salesforce Experience Cloud.We’re exploring different possible ways to make it a seamless experience for the learner and this was one idea where we didn’t have enough insight to know if that was possible.Thanks for sharing any thing you can on this topic!

Hello community! I am pretty new to Thought Industries and I am working on setting up a Panorama for our company. (We haven’t added any learners to the Panorama just yet.)Sometimes I feel nervous about really understanding what the experience will be like for our learners when they SSO into whichever sublicense they are assigned to and I want to test their experience so that I can feel confident before we open the doors to learners. I have used the “Impersonate This User” feature on a test user that I set up and added to one of my sublicenses and I’m wondering if this is the best way to test the experience or if any of you have any recommendations on other things I should do to test the setup? Do you have any other advice for someone new who is setting up a Panorama for the first time?

Hello! Does anyone know if it is possible to move a sublicense from one pano to another pano? We want to move sublicense “xx” from “pano 1” to “pano 2”?I could not figure this out - was hoping someone might know a workaround! Thanks!

We are using sublicenses in our panorama, but only have a few pieces of content that are unique to each sublicense. We want to highlight these items in a catalog widget. Right now the only way I can see to do this is by creating a separate dashboard for each sublicense.However, 99% of the content on the dashboard remains shared with the main panorama dashboard, and if in the future we need to update any part of that shared content, we’ll have to replicate the edits across any custom sublicense dashboards.Is there a way to use the custom HTML or script section on the dashboard to write code that lets us target HTML to only show to specific sublicenses? Clearly the TI platform does this, but I’m wondering if there are variables or such we can find and use to do this as well ourselves.

Is anyone else using the Ti-Zendesk app? We really like it, it’s so useful to see in real-time what Ti courses a customer is enrolled in without needing to navigate to a separate system. We are interested in doing some holistic analysis of customer tickets about Ti courses. For this we would like to get essentially a list of tickets + the associated Ti courses. Has anyone found a way to do this? TIA!

I’m attempting to share a dashboard with several managers within a panorama, however I am having difficulty preventing any of them from editing it. I was on a call with them and one of them asked if they edited it, would it impact everyone else’s view. They then shared their screen and sure enough, it changed the view for them. I’ve checked the Pano Manager Role they have and the only reporting type permission they have is this one:  Any thoughts on how I can prevent about 15 people from editing a dashboard?​

Has anyone used and deployed the off the shelf mobile SDK? Looking to ask questions about your experience and what challenges you may have had.

We allow our employees, as well as partners, and also customers, to sign up for our Event based courses. These groups are all in different panoramas. But for our employees, we would like to notify them upon enrollment that we might need to kick them out for a partner or customer to take their spot, and that they should cancel if they end up not being able to attend.Is it possible to notify just people in one panorama (all with @hyland.com email addresses) about this? I wasn’t able to see a way, but thought I’d ask the Community in case I overlooked something. Thank you.

How are you engaging with your past learners and alumni in TI? Is anyone doing anything creative in terms of course groups and discussion forums to engage with alumni / past learners within TI? 

So I copied a panorama and was cleaning up the sublicenses that I didn’t need and accidentally deleted the “main” sublicense that is automatically created for every panorama. Can I continue to use this panorama? or should I copy/create another pano that will still have the “main” sublicense? Can I create a new “main” sublicense and be ok?All I could find in documentation is Dov saying “I highly recommend you never delete this sublicense...” (in this video: https://academy.thoughtindustries.com/learn/video/fundamental-platform-training-panorama-on-demand) But I don’t know if I can recreate it successfully - does it have some magic in it that cannot be recreated? Is there any documentation on this “main” sublicense and if it is so important, why can it be deleted?Thanks for any help you can offer me- 

Hi Folks,One of our client has requested if we can enable SSO for their learners, language translations of the platform elements and linking their panorama to their organization web page for easy login.Please let me know if any of your clients are having this requirement and how did you work around this.Any insight will be great help.RegardsVandana

I’d like to be able to add an attachment of some instructions to our learner notifications (rather than having an extremely long email). Has anyone found a way to do that?

Hello TI Community!I am currently exploring the transition of our site from a gated experience to a more open, public format. My goal is to allow users to discover the site while still requiring them to log in to access content. Has anyone in the community successfully made this shift to a public site? If so, I would greatly appreciate any best practices or tips you could share regarding the process. Background:We operate under a gated experience that mandates all users to log in/authenticate, meaning our dashboard pages, catalog or other custom pages are not publicly accessible.We utilize panoramas tailored for two distinct audiences, with each panorama featuring various sublicenses that further categorize users based on their audience type.

We’ve got some custom Javascript on our public homepage, which creates a form that pops up and asks users to enter information in a few different fields. We’d like to then have the “Submit” button email that form data to a specific e-mail inbox. Anyone else doing something similar, and if so, how did you configure it? 

We have an interesting use case for our TI platform. We would like to be able to provide access to Power BI Embedded through the LMS. The Power BI Embedded would take the user to a Power BI report dashboard that has been customized for our learners (not TI data). Has anyone done this before? If so, how?

Hi There!Although minimal in contrast to the volume of registrations we receive, we’re finding that a number of users have somehow been able to complete their learning path (or courses) but have not submitted any onboarding survey data (no data on the user record and no data in onboarding survey reports).The only thing I can think of is that these users were either able to somehow bypass the survey or that the data is not saving in some cases for some reason.For context, we have several questions in our onboarding survey, most of which are required. As I understand it, there really shouldn’t be a way to skip the onboarding survey. Could this be the result of a spotty or dropped connection or perhaps some sort of browser setting, firewall/add-blockers, etc.?Has anyone ever ran into this? Aside from conducting 1:1 with users (which would likely be hard to replicate anyway) any thoughts on potential causes or pathways for further investigation? 

Hello Fellow Ideators! We’re newer to TI, and our content library is growing quickly. Does anyone use the TI Platform to track and report subject matter experts or key contacts for a piece of content? Ideally we’d like to track who the SME is for each piece of content so we can:run a report contact the SME identify if updates are needed or the content should be retiredall in TI instead of tracking this via Excel or something else outside of the system.Digging through the various types of content, I didn’t see a field we could use for an SME that isn’t visible to the learners.We already use the Author field to display pricing (we cannot use the CC eCommerce).  We do not have a separate content management system (outside of TI or OneDrive/local networks). We actively use Courses, Micro Learning, Videos, Learning Paths, and upload PDFs that we’d want to review annually.🤔 Do you track SMEs for pieces of content in Thought Industries? If so where/how? If not, how do you manage your content

Hello,we need to create test/quizzes within a course. We have specific needs:3 attempts  Lockout of 24Hrs after 1st and 2nd attempt Lockout of 1 week after 3rd attemptI could not find anything like a lockout option in the tool and there was no mention in help articles.Anyone else has the same issue and found a way to set it up or a workaround?

Hi, have you ever encountered an error with Learner Notifications that have Outlook calendar link? Add to Google works fast and fine, Download ICS does the job as well, but Add to Outlook calendar link opens Outlook web version sign in page. Even for logged in users with web version open it still does not direct to invitation that can be added to Outlook calendar. While testing from other devices I can see this working but cannot fix for myself, what browser or Outlook restrictions could cause this?