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Configuration, Administration

Join the discussion on best configurations as you build out your cloud learning system.

  • 117 Topics
  • 366 Replies
117 Topics
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CkushnirActive Participant
asked in Configuration, Administration
Learners somehow bypassing the onboarding survey or data not saving?

Hi There!Although minimal in contrast to the volume of registrations we receive, we’re finding that a number of users have somehow been able to complete their learning path (or courses) but have not submitted any onboarding survey data (no data on the user record and no data in onboarding survey reports).The only thing I can think of is that these users were either able to somehow bypass the survey or that the data is not saving in some cases for some reason.For context, we have several questions in our onboarding survey, most of which are required. As I understand it, there really shouldn’t be a way to skip the onboarding survey. Could this be the result of a spotty or dropped connection or perhaps some sort of browser setting, firewall/add-blockers, etc.?Has anyone ever ran into this? Aside from conducting 1:1 with users (which would likely be hard to replicate anyway) any thoughts on potential causes or pathways for further investigation? 

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RKBrodeur
RKBrodeurInspiring
asked in Configuration, Administration
Adding SMEs to Content

Hello Fellow Ideators! We’re newer to TI, and our content library is growing quickly. Does anyone use the TI Platform to track and report subject matter experts or key contacts for a piece of content? Ideally we’d like to track who the SME is for each piece of content so we can:run a report contact the SME identify if updates are needed or the content should be retiredall in TI instead of tracking this via Excel or something else outside of the system.Digging through the various types of content, I didn’t see a field we could use for an SME that isn’t visible to the learners.We already use the Author field to display pricing (we cannot use the CC eCommerce).  We do not have a separate content management system (outside of TI or OneDrive/local networks). We actively use Courses, Micro Learning, Videos, Learning Paths, and upload PDFs that we’d want to review annually.🤔 Do you track SMEs for pieces of content in Thought Industries? If so where/how? If not, how do you manage your content

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jonsynnott
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Anonymous
asked in Configuration, Administration
Lockout after test attempt

Hello,we need to create test/quizzes within a course. We have specific needs:3 attempts  Lockout of 24Hrs after 1st and 2nd attempt Lockout of 1 week after 3rd attemptI could not find anything like a lockout option in the tool and there was no mention in help articles.Anyone else has the same issue and found a way to set it up or a workaround?

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dariakomarova
dariakomarovaActive Participant
asked in Configuration, Administration
Add to Outlook Calendar link opens sign in page and not invitation

Hi, have you ever encountered an error with Learner Notifications that have Outlook calendar link? Add to Google works fast and fine, Download ICS does the job as well, but Add to Outlook calendar link opens Outlook web version sign in page. Even for logged in users with web version open it still does not direct to invitation that can be added to Outlook calendar. While testing from other devices I can see this working but cannot fix for myself, what browser or Outlook restrictions could cause this?

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dariakomarova
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Alexis McLaughlinInspiring
asked in Configuration, Administration
How to mark attendance

For those of you that do a lot of ILTs or VILTs, how do to efficiently mark attendance for each live session? Looking for something that doesn’t require having to find each live session roster, it’s just taking too much time. 

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jonsynnott
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PaulShearerAvevaNew Contributer
asked in Configuration, Administration
Coupon API with salesforce

We would like to have a new API for coupons , this API would need to deduct or increase a coupon from the coupon count in the system. The reason we need this is to control the coupon usage from salesforce.   I know there is an existing api to read the coupons , we just need a write or update api This is the read coupon,GEThttps://example.thoughtindustries.com/incoming/v2/coupons

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jonsynnott
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JeremyD83New Participant
asked in Configuration, Administration
SAML/SSO Not Appearing

Hello, Long time watcher, first time poster 😂. We are finalizing setting up SSO but are not seeing the options in the live database that we had in sandbox. Does anyone know what I am missing?   

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jonsynnott
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juliefiretech
asked in Configuration, Administration
Updating Learning Paths question

I just tested this in my sandbox, but I’m not confident in the results - We just released some updated courses today that will affect existing learning paths, so I need to go in and add the newly released courses to those learning paths (& remove the old courses). How will this affect any existing learners in those learning paths? Will they have the original courses that they signed up for with the learning path? Or the updated courses?I’m not finding the answer in the Setting up Learning Paths article so it’s making me nervous…Thank you!

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charles.zimmerman
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Alexis McLaughlinInspiring
asked in Configuration, Administration
Video upload not working

We use a lot of discussion pages were we ask learners to record themselves and either upload or use the native recorder. We have been getting ticket after ticket of “upload failed” when trying to record in platform, so much so that clients are complaining and we’re starting to have credibility issues. Support says that nothing is wrong, but there clearly something is. We are getting complaints from around the country in multiple locations and increasing in frequency. Is this happening to anyone else? I feel like I'm going crazy when they tell us nothing is wrong. 

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charles.zimmerman
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juliefiretech
asked in Configuration, Administration
API Contractor/Developer

Does anyone here use an outside contractor to set up APIs within TI? We really think we could use some assistance with getting APIs set up and working with a developer who is familiar with TI would be great!Thanks- 

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LisaRollinsInspiring
asked in Configuration, Administration
More than one SSO connection possible?

We have SSO set up from one of our main product and it works great. Main product SSO to main panorama. However, we have another data product that is separate from our main product and uses a different SSO authentication provider to manage logins and user identity. Is there a way for us to allow SSO from two different IDPs into our one instance and one panorama?  Or would we only be able to use two different SSO options by creating a separate panorama for the data product?  

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dhallInspiring
asked in Configuration, Administration
Is there a way to download a video that was previously uploaded?

We have a video page (within a course) that was uploaded by an individual who is no longer with the company. They unfortunately had the source video as well, and we need to make minor edits to the video. I’m trying to find a way to download said video from the LMS, either as a Learner or Admin perspective, doesn’t matter to me.I’ve tried exporting through SCORM Connect but that just gave me a bunch of small files that most likely reference it somewhere but combing through each of those for any inkling of an idea is difficult. In my previous LMS, there was an API call we could use to download course objects. I checked the API documentation for Ti and didn’t see anything. Was hoping the community would have a better answer.Thank you advanced!​​

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jonsynnott
Roxi.Nevin
Roxi.NevinActive Participant
posted in Configuration, Administration
Extensions

Anyone offering extensions to courses? Looking for a way to provide extensions to content that are click-to-buy but simply extends access to the existing content in an automated way. Any suggestions?

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Roxi.Nevin
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meg.butcherNew Contributer
posted in Configuration, Administration
Native integration with Credly

Hi everyone!  We are considering using the native Ti to Credly integration but need to do testing to be sure we get the expected results.  We are being told by Ti support that the Ti sandbox cannot connect to Credly sandbox.  Have others had this experience?  If so, how did you test things?  Testing something new between production environments is not at all normal or really very excepted in the IT world.

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Alexis McLaughlinInspiring
asked in Configuration, Administration
Email delivery success

We’re running into issues with emails being caught in wirewalls and being blocked on the learner side. Other than having a client whitelist a domain, which isn’t always possible, has anyone found a way to increase to success of emails being delivered?

406
charles.zimmerman
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Anonymous
asked in Configuration, Administration
Registration Code Provisioning / Panorama

Will a registration code move a learner from one panorama to another or just between sublicenses within one panorama? We issued registration codes to current learners in one panorama, and the system will not send them to the new panorama when they redeem the new code, even if they are signed in. 

383
charles.zimmerman
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Christopher.HernleyBrainy
asked in Configuration, Administration
Active Accounts per month

Has anyone found a way to track user logins as a percent of total active accounts over time? We can see the total number of users who logged in every month, but are trying to find the total number of active user accounts (those which are in a non disabled state) that existed for a given month.Stated another way, of Y total number of active user accounts (those that are not disabled), X logged in for a particular month. We have X but we are looking for a way to calculate Y, on a monthly basis both for past and for future reporting.   

203
charles.zimmerman
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Anonymous
asked in Configuration, Administration
Reporting on the Learning Experience

Question came up around reporting. What kinds of reports are you using for you, for your learners, and for segmented populations using Panorama? I’ve heard a lot of different responses, and thought I’d ask you all.

503
charles.zimmerman
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JulieCInspiring
posted in Configuration, Administration
How do you use Learner Notifications in Learning Paths?

Hi there fellow TIers!We would like to see the ability to have learner notifications trigger off of Learning Path Milestone Completion, and that isn’t currently a supported feature.Does anyone do this currently, or have suggestions for a work around to accomplish these messages? Use cases are:Congratulations on completing xx milestone, you have xx more to go! You’re ½ way to completion of your LP! XX time after milestone completion they should be at this point in the LP and they’re off scheduleLike this idea? Upvote it here: Learner Notifications - triggers | Thought Industries Customer Community

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juliefiretech
posted in Configuration, Administration
Who else awards Continuing Education credits?

Would love to start a discussion on how you manage your Continuing Education credits on your courses -We were very surprised that the Courses in TI did not have a “credit” field as a default - as our assumption was that almost all forms of online training would award some sort of credits/points. So with a suggestion from our implementation team, we started out by using “claim your award” at the end of each course - this did not go well, as many of our learners “missed” the Claim Your Award button, and became a customer support issue. It seemed that if the learner had met the completion criteria, they should just be awarded their credits & certificate.Our next solution was to create a custom content field for “credits awarded” and have added that field as a certificate field that shows up on the certificate & transcript. This way the credits are managed inside each course, not in the gamification Award section. (We don’t track our learner’s credits, just award them for them to s

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Alexis McLaughlinInspiring
asked in Configuration, Administration
Notification time frames

Has anyone figured out the hard timing on notifications? We have a few that are set up to go X time before an event start date and find that the timing of when those go out are all over the place. It’s not a hard 24 hours, 1 hour, etc. When talking to TI, we’re not getting hard and fast rules and it’s throwing us off. For example, we had a person today enrolled in an ILT that started at 9am, but the notification didn’t go out until 9:05. We’re new to using notifications, so any help with the best practice on these would be really helpful.

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LisaRollinsInspiring
posted in Configuration, Administration
Zapier and TI

I’d like to hear how everyone is using Zapier to automate tasks in TI and how that is working for you? We have a few tasks that we’d like to automate, but I’d love to hear how everyone is using it before I start to narrow down what we need. 

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KyleITI
giovanna.orlando
giovanna.orlandoActive Participant
asked in Configuration, Administration
How do you deal with Cookie Policy and Privacy Policy?

Hi folks!My colleague @krevoir is wanting to know how others on the TI platform are dealing with managing cookies, cookie policy and privacy policies on your platform. Anyone who’s willing to share, please let us know!Thank you,

242
giovanna.orlando
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dhallInspiring
asked in Configuration, Administration
Dashboard Filters - Limit selection based on another "required" filter?

Here’s the use case. We have the Learner’s direct manager imported via SSO into a Learner Custom Reference field. On the Dashboard we are creating, we have a required filter with limited selected “Managers”, searching against Learners where that “Manager” appears in their Reference field.I’d like to add a “Learner” filter so they could find the Learner they care about, but right now it shows everyone in the sublicense. Is there a way to limit the choices of a filter to only those that that meet the criteria of another filter?

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KAdams12New Contributer
asked in Configuration, Administration
Seat Limit Visibility Ability

Is there any way to get the seat availability to show on our customer-facing page so they can see how many seats are left for a particular class? 

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