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I have a certificate that is loaded in the CAM, and attached to several courses and learning paths. I have one student in particular that has completed the learning path, she sees her certificate in the student progress widget. When she clicks on “View Certificate” the screen flashes and returns her to her student dashboard. She doesn’t see the certificate. When I impersonate her, I cannot get to the certificate either. However, if I enter as another student, there is no problem - I see the certificate just fine.

I have tried re-importing the certificate in the CAM, re-assigning the certificate in the learning path. and no luck… Any thoughts?

 

 

Hi ​@JCzarnecki 

Can you please PM me the email address of the particular user so i can log in and have a look. I may be able to regenerate the certificate for you. If not I can send over to the Support team.

Kind regards

Jon


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