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Welcome to the community!
Is there any way to add existing quiz/test questions to the question library? Or do I need to re-create them all?
Content Authoring & Management
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Is there a way to remove the intermediary, enrollment screen that appears when navigating from the Dashboard if a course has been set to 1. Not limit enrollments and 2. Free access with registration?
The same course simply opens from the Learning Path. However, from the tiles on the Dashboard, that intermediary screen appears.
When access is free and enrollments are unlimited it is not necessary and it involves extra clicks that throw users off.
Content Authoring & Management
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To prep for the workshop, watch our previous Office Hours session.
Get hands-on with the Claude plugin in a live, small-group setting. Each 30-minute session kicks off with a quick demo, then opens the floor for real prompts and conversation.
Not connected yet? You're still welcome to join and watch it in action, though you'll get more out of it if you're connected ahead of time.
Seats are limited, so register early.
These sessions are not for troubleshooting installation. For help getting connected, visit our Support Article.
Live Q&A
EST
07/15/2026 4:00 PM
07/15/2026 4:30 PM
G
Seats are full - check out our other session on July 15th.
To prep for the workshop, watch our previous Office Hours session.
Get hands-on with the Claude plugin in a live, small-group setting. Each 30-minute session kicks off with a quick demo, then opens the floor for real prompts and conversation.
Not connected yet? You're still welcome to join and watch it in action, though you'll get more out of it if you're connected ahead of time.
Seats are limited, so register early.
These sessions are not for troubleshooting installation. For help getting connected, visit our Support Article.
Live Q&A
EST
07/09/2026 2:30 PM
07/10/2026 3:00 AM
G
Seats are full - check out our other sessions on July 9th and July 15th.
To prep for the workshop, watch our previous Office Hours session.
Get hands-on with the Claude plugin in a live, small-group setting. Each 30-minute session kicks off with a quick demo, then opens the floor for real prompts and conversation.
Not connected yet? You're still welcome to join and watch it in action, though you'll get more out of it if you're connected ahead of time.
Seats are limited, so register early.
These sessions are not for troubleshooting installation. For help getting connected, visit our Support Article.
Live Q&A
EST
07/01/2026 6:30 PM
07/01/2026 7:00 PM
G
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Already a member?Latest Questions
Adding existing questions to a question library
Is there any way to add existing quiz/test questions to the question library? Or do I need to re-create them all?
Zendesk AI ChatBot
Has anyone added a Zendesk AI Chatbot to their TI Dashboard? I have tried to do so using a custom HTML block but have been unsuccessful thus far and hoping someone else has been successful and might ...
Anyone use custom API for checkout/store?
Has anyone customized their store/checkout using API instead of the native Stripe integration? Would love to see examples of stores using a non native setup.
Latest Discussions
Enrollment Screen
Is there a way to remove the intermediary, enrollment screen that appears when navigating from the Dashboard if a course has been set to 1. Not limit enrollments and 2. Free access with registration? The same course simply opens from the Learning Path. However, from the tiles on the Dashboard, that intermediary screen appears. When access is free and enrollments are unlimited it is not necessary and it involves extra clicks that throw users off. The Thought Industries Developer Hub Has Been Completely Rebuilt
If you or your technical team have visited developer.thoughtindustries.com recently, you may have already noticed — things look very different. The Developer Hub has been fully redesigned from the ground up, and it's worth checking out. Whether you're integrating via REST or GraphQL, configuring webhooks, or just trying to find the right reference doc quickly, the new experience is significantly more navigable than what was there before. A few things that stood out to me: The new API Credentials bar is a nice quality-of-life improvement — drop in your subdomain and API key once, and the code examples across REST endpoint pages update to reflect your actual instance. Much faster for testing. There's also a new AI-powered assistant built into the hub that lets you highlight content on any page and ask questions in plain language, with answers cited back to the docs. Handy for exploring unfamiliar areas. Beyond the new features, the information architecture has been cleaned up considerably. Helium, GraphQL, REST, BI Connector, Integrations, and Guides are now under a unified sidebar instead of spread across multiple places — and there's site-wide search to jump straight to what you need. For those who do more complex work with the platform — SSO, bulk operations, external ecommerce — there are also new end-to-end guides worth bookmarking. 👉 Explore the new hub: developer.thoughtindustries.com Sending Learner Transcripts
I'm wondering if anyone has run into a use case where the client needs the learners' transcripts sent to them via email rather than just having users access their transcripts from their dashboards? Maybe just a notification with a link where to find their transcript?
Recent Articles
How SoftWriters Turns Learning Data into Business Impact
In this customer-led roundtable, Courtney Hetler-Findlay, Director of Learning & Development at SoftWriters, shares how her team evolved FrameworkAcademy from a customer training program into a strategic driver of adoption, retention, and customer success. SoftWriters’ story is especially relevant for teams supporting complex products, highly customized customer environments, or learning programs that need to prove value beyond course completion. Learn how SoftWriters is: Moving beyond traditional training metrics to tell a stronger business impact story Connecting learning objectives to customer behaviors and business outcomes Using Framework Academy to support onboarding, adoption, optimization, and retention Bringing together learning data, support insights, customer health, and product usage signals Framing customer education as a contributor to customer success — not just a support function Asking more mature questions as their program scales, including how education influences retention, growth, and customer confidence Building a practical impact storytelling model that other customer education teams can adapt Whether you are building your first impact framework or refining how you report program value internally, this session offers practical language, useful examples, and a realistic look at how impact storytelling evolves over time. What's New: Release Review May 2026
May brought 10 product updates focused on speed and reliability: SCORM replacement with version control, seamless content completion with no intermediate clicks, sub-license auto-checks, email filtering by address, certificate analytics in BI Connector, bulk event import with instructor emails and webinar links, related content widget expansion across all content types, smarter page reuse search, and accessibility improvements for keyboard and screen reader users. Watch the 45-minute demo walkthrough: View Recording → Questions? Reply below or email [email protected]. Authoring at Scale: How IMA Built a Competency Framework That Moves at the Speed of Market Demand
Learn how the Institute of Management Accountants transformed their learning operations from a highly manual, time-intensive process into a scalable machine that publishes up to 50 courses per day. In this virtual roundtable, Emily Masterson (Strategic Design Lead) and Eric Regnell (Curriculum Innovation Specialist) from IMA share the strategic framework and practical systems that enable their team to respond to market shifts within days—not months. Key Takeaways Start with a Clear Plan: IMA built a framework that defines what accountants need to know—no more guessing what to teach Build Small, Reuse Often: Break courses into bite-sized pieces that can be mixed and matched into different learning paths Move Fast: Launch courses in weeks, not months. Some courses are built in just an afternoon Use the Right Tools: Stick with tools like Articulate and templates so your team stays consistent and doesn't reinvent the wheel Automate the Repetitive Work: Use APIs to publish dozens of courses at once instead of uploading them one by one Organize Your Content: Managing 500+ courses is messy—hear how IMA keeps everything organized and findable Who Should Watch Learning leaders managing growing course catalogs Instructional designers wanting to move faster without losing quality Curriculum teams struggling with content organization and reuse Organizations considering micro-credentials or atomic learning architecture Anyone who's asked: "How do we scale course development with a lean team?" What to Expect Real, practical wisdom from IMA's years of platform experience—including what's working brilliantly, lessons learned the hard way, and the ongoing challenges they're solving right now. This isn't a polished case study. It's a working conversation with peers who've done the work.