Hello TI friends!
I wanted to check in because today’s 1 hour 50 minute outage (3/18/26) adds to a growing pattern we’ve been seeing for months.
Here are some concerning stats:
Third‑party monitoring shows 9 outages in the last 90 days, including multiple major incidents, with a median incident duration of ~1 hour 45 minutes. Many of these were repeat SCORM failures on Feb 27, Mar 2, and Mar 3 — the same component breaking over and over.
For context, most LMS platforms target ~99.9% uptime, or <43 minutes of downtime per month. TI’s outage frequency and duration are well above what ’s typical for an LMS platform.
Today’s outage pushes TI to roughly ~7 hours of downtime per month on average recently, which is becoming very hard to work around.
The real cost to customers - every TI outage stops our company from delivering training and results in lost sales and missed learner activity.
I think many of us would benefit from TI addressing the following:
Why outages are happening so frequently
Why the same components keep failing
What specific steps TI is taking to prevent ongoing disruptions
How TI can help us notify our customers of the outage
How will TI acknowledge and address the financial impact these outages create
I’m curious how others are handling this: How much does this affect your business? Has anyone received clear explanations or a meaningful RCA from TI about these outages? Also, do you have an account rep that you can bring these issues up with?