Hi There!

Although minimal in contrast to the volume of registrations we receive, we’re finding that a number of users have somehow been able to complete their learning path (or courses) but have not submitted any onboarding survey data (no data on the user record and no data in onboarding survey reports).

The only thing I can think of is that these users were either able to somehow bypass the survey or that the data is not saving in some cases for some reason.

For context, we have several questions in our onboarding survey, most of which are required. As I understand it, there really shouldn’t be a way to skip the onboarding survey. Could this be the result of a spotty or dropped connection or perhaps some sort of browser setting, firewall/add-blockers, etc.?

Has anyone ever ran into this? Aside from conducting 1:1 with users (which would likely be hard to replicate anyway) any thoughts on potential causes or pathways for further investigation?