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Configuration, Administration

Join the discussion on best configurations as you build out your cloud learning system.

  • 127 Topics
  • 379 Replies
127 Topics
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amyvujanichNew Contributer
asked in Configuration, Administration
Confirming the a coupon expiry date is time bound and course expiry date ultimately governs access

We just want to confirm something quickly.Example: A coupon code is issued that expires end of July Learner redeems code July 28th for content in a Learning Path The content in the learning path is available to the learner for the duration of whatever is in the course enrollment settings (i.e. if there is no “end date”, the learner can access the material forever)Is there anywhere else in the platform we set access end dates that I’m not seeing?Thank you!Amy Vujanich, GitLab 

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Eniko FarkasNew Contributer
posted in Configuration, Administration
Archiving vs deleting

I’m curious how others use the archive and delete functionalities for courses. What is your strategy behind archiving vs deleting?

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rsepNew Contributer
posted in Configuration, Administration
Date Format Inconsistencies Across Features and Regions

I’d like to report an ongoing issue with date formatting across the platform, particularly noticeable in the EU instance of the system. Currently, dates are being displayed using US-centric formats (e.g., mm/dd/yyyy, mm.dd.yy, or with written months), even when accessed from European regions. These formats are used inconsistently across different features, which leads to considerable confusion: Learners and managers are at risk of misinterpreting data in reports or setting incorrect deadlines.A few examples:  In manager dashboard (e.g. courses list), dates appear as mm/dd/yyyy, which EU users may misread (e.g., 05/07/2025 could be July 5 or May 7) In other areas (example: community widget), a shortened format like mm.dd.yy is used, adding further ambiguity Elsewhere (example: new due date feature) dates may be written out with the month in letters, but even then, the format can vary without clear consistency Suggested Solution:We recommend implementing localized date formatting bas

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UPriceSG
UPriceSGNew Contributer
asked in Configuration, Administration
Auto Assignment for Manager Accounts

Can Manager accounts be enrolled in content via Auto Assignment, or does it only work for Learner accounts?

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Eniko FarkasNew Contributer
asked in Configuration, Administration
Skip detail page vs External detail link

We have Skip the course detail page when the learner has access on to make the enrollment experience smoother. However, the redirection seems very slow and the details page is still visible for a split second. Is this something that can be improved? We were thinking of using the External detail link to avoid this. How do these two features work together? What are some scenarios we might not be thinking of here?

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Second Iteration of Charles
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Charlie FulfordNew Participant
posted in Configuration, Administration
User Friendly OIDC Error Handling

We use OIDC connections across all Panoramas, in both our production and staging environments, and our Identity Management System, Azure.When a customer attempts to access a Panorama in TI without the required permissions for the associated IDM application, the IDM sends the error message to TI, then TI presents the error to the customer in an unfriendly and unhelpful format.The "access denied, user not assigned to application" error in Azure AD with OpenID Connect (OIDC) indicates that the user attempting to access the application is not properly authorized within the Azure AD tenant. This means the user either hasn't been assigned to the application directly or is not a member of a group that has been assigned to the application. The request: We believe that it's important to handle this error in a way that enhances the user experience. Instead of the default message, we could use a custom message that is more user-friendly and informative. For example: "Access Denied: It seems you d

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LisaRollinsInspiring
asked in Configuration, Administration
SSO Configuration Ideas

We currently have SSO set up for our instance via an icon in our product that directs users to one of our panoramas and provisions content based on their role in our product. It works great. However, we also need users to be able to log in since they use a different product. So, we split them into two different panoramas - one for SSO and one for logins only. We are looking to set up the SSO for the one panorama only, but running into the snag that we have users who SSO into our product, so we don’t own their identify, we just verify it and let them in. So, it appears that if a user SSOs into our product, we wouldn’t be able to kick them over to TI because TI won’t be able to also verify their information? Has anyone dealt with this? We do not want to create a panorama for each customer and set up a different SSO for each customer. 

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lilianfmNew Contributer
asked in Configuration, Administration
SSO - pass more than one value

I have a client that would like to assign more than one learning path to their learners. The SSO documentation does not illustrate the structure for passing more than one value. What would the correct structure be?"learningPathSlugs": [“learning-path-1”, “learning-path-2”],

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klaudiaksamitNew Contributer
posted in Configuration, Administration
Multilingual Setup-UI & Course Translations -Native vs. Third-Party Solutions?

Hello everyone,We’re currently exploring options for offering our LMS in multiple languages, both in terms of the user interface and learning content.While I’ve reviewed the native multilingual capabilities in TI, they don’t fully meet our needs,especially since we use a lot of custom script and UI customizations, which aren’t covered by the standard translation settings.I’m curious to hear how other clients are handling translations: Are you using TI’s native translation tools? Or have you integrated any third-party solutions like Crowdin, Transifex, or Localize to manage this more flexibly? Additionally, from what I understand, each language variant of a course must be created as a separate content item. Has anyone found an efficient way to manage this at scale?Thanks in advance for your insights!Best,Klaudia

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vkisielNew Participant
asked in Configuration, Administration
Texting notifications

Hey all — has anyone here implemented SMS/texting notifications based on webhook triggers?Curious what platforms you’ve used (Twilio? Plivo? Others?), how the integration went, and anything you'd do differently next time.Thanks in advance!

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NickStriegel
NickStriegelActive Participant
asked in Configuration, Administration
Confusion of Panorama Seats Allocated vs. Limits in Sublicenses

We have a customer managing their own Panorama with 150 max seats, and assigning sublicenses to their customers. They were unable to add more seats in a sublicense seat limit, and totaling up the number of seats set in each sublicense, it appears they had hit their max 150 seats.  However, the dashboard view that shows Occupied, Allocated, and Seat Limit, shows that they’ve only allocated 54 of the total.  Is there a better way for the customer to get a view of what is truly available vs. what has been allocated via the sublicense limits?  

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susan.cohenNew Contributer
asked in Configuration, Administration
Can you customize message learners see when they don't have access to content?

On the Details page for a course, if a learner doesn’t have access, it shows a JS Error modal with the message: “Sorry, we are not quite ready yet, come back soon!” (image below).Is that something we can customize in the platform? I searched the Translation section and am not finding it.   

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susan.cohenNew Contributer
asked in Configuration, Administration
Search Configuration or Synonym Mapping

Is there a way to set up Synonym Mapping for the content catalog search? We have some content that uses “Loyalty 2” and some that uses “Loyalty 2.0.” Setting aside that we should have one standard way to refer to it, is there any way to tell the platform that they should be viewed as synonyms?

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Second Iteration of Charles
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LisaRollinsInspiring
posted in Configuration, Administration
SCORM Connect Errors & Fixes

We are having some issues with SCORM Connect with a few of our customers. We are not alone in having some issues and would love to hear from other users who may be experiencing this issue or have found a fix for it. One of the issues is that the SCORM zip file has a .swf included and the customer LMS blocks any .swf uploads. The other issue is that customers are having trouble with the file sending the completion data to their LMS. It loads and they can use it, but if they leave the course mid-way or complete it, it either marks it as failed, or doesn’t send back any data. It appears that there is some information not being included in the SCORM Connect file. Just wanted to see if anyone else was having issues and interested in exploring some solutions with us. 

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Second Iteration of Charles
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TommyBrownNew Contributer
asked in Configuration, Administration
Twilio Segment

Hello, TI FamilyI was wondering if any one is using the Twilio Segment integration and could enlighten us on how it works and if it could be used for our use case of collecting student data to make student profiles and shuttle that info to salesforce. Best,Tommy

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oscar_a_wiggyNew Contributer
asked in Configuration, Administration
How to remove past webinars from a student dashboard

We offer webinars through Go-To and connect them through Ti. It works well. Many times we have 150~200 students register for the webinar, and then 75~100 of them actually show up.It appears that folks that did not show up, still have the webinar listed on their dashboard (and it shows ‘ended’) even though the webinar has passed and they did not attend.Is there a way to remove these?Thanks  

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rncaltonNew Contributer
asked in Configuration, Administration
Content search inside links

We’re looking for a solution that would allow our users to easily surface content on a specific page which contain links to release note documents. What we would like is a search tool that will find results in these documents and then take you directly to that spot on the page where the result was found. Right now, we can add a search to a Microcourse, but it will just show users the page the result it found on, which isn't very helpful if you are looking for a specific release note on a long page of notes.We cannot execute custom HTML on page because of content securituy policies. Are there another OOTB content or object type that would provide this outcome, or a plug-in, or any other custom solution your team can think of? 

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dhallInspiring
asked in Configuration, Administration
Outlook M365 autoclicking Unsubscribe. Anyone have a fix?

Hey Ti Community!I’ve been going back and forth with Ti Support and my internal IT teams this past week on an issue we’ve encountered with our M365 Outlook/Exchange system “auto-clicking” the unsubscribe links to validate link safety and integrity. In doing so, it’s causing users to automatically being unsubscribed from “Scheduled Deliveries” or even “Send Now” options. I’m curious if anyone else has encountered this behavior in their environments and what was done to resolve it. For context, in Outlook, we’ve added the following as safe senders:notifications@mail.thoughtindustries.com This is the one Scheduled Delivery comes from @thoughtindustries.com Blanket domain coverage success@thoughtindustries.com support@thoughtindustries.zendesk.com Ti Support emails come from this address  It’s been frustrating and I know there are laws in place to prevent “inconvenient unsubscribe methods” (CAN-SPAM ACT) so I’m not expecting Ti to overhaul their mailing platform. Hopefully someone has se

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dmeileInspiring
asked in Configuration, Administration
SCORM Connect - users that automatically deactivate

Has anyone experienced the following using SCORM Connect?We have Sublicenses within Panoramas that use SCORM Connect. We have received feedback from clients that learners are disabled in our TI Academy system but not in their own LMS. Note: We think it might be related to recertify action and revoked_access (the course being revoked from the learner’s access after recertification is triggered). However, TI support has told us “there’s no trigger in our system that would automatically deactivate a user upon recertification.” Question: Has anyone experienced users being disabled in their TI platform but not the 3rd party LMS? If so, can you provide how that is happening? 

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tdukeNew Contributer
asked in Configuration, Administration
Labels not generating on certificate

I was able to replace a previous version of our certificate of completion, however, 2 labels are not pulling over: degree(s) and completion dateHere is the template (I know name is not centered yet): When viewing the certificate from a test account: Settings  > Certifications:    Learner reference 1 

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oscar_a_wiggyNew Contributer
asked in Configuration, Administration
Can a student cancel themselves from an in-person class session?

 I don't see any way a student can cancel themselves from an in-person class session…What do you guys do? Ask them to send you an email to be cancelled? Did you create a cancellation confirmation email for them? thanks 

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Thought Industries
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dhallInspiring
asked in Configuration, Administration
Salesforce Managed Package - creating learners from Ti to Salesforce?

For anyone else using the Salesforce Managed Package to sync between Ti and Salesforce, we are seeing that learners that are made on Ti, Ti is trying to sync those learners to contacts that don’t exist in Salesforce. I’m curious if anyone else is dealing with this and what your solution is? Our CRM team doesn’t want to manage the false users constantly after every sync. How is everyone else managing it?

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agzuraNew Contributer
asked in Configuration, Administration
EASY BUTTON Needed: Provide paid Course Access to all learners in a pano with expiration

We have a Learning path which contains over 200 e-learning modules. We’d like to open the training up for an entire panorama of learners, if they pay at a certain level. What is the Best way to manage this, taking into consideration that we need to:Expire access in 1 year after payment Track (report on) every learner who has started taking even just 1 e-learning during that payment year (noting that they may have access in a prior year, so reporting on Learning Path Progress isn’t helpful) NOT use Redemption or Registration codesWe’ve been thinking about using a sub-license to make it easy for expiration, but we would have to do a bulk upload to start out and no one else in the pano could access the training, unless they would know to message us to be put in the sub-license. That’s more work for both us and the customer. Plus, you can’t report on sub-licenses by themselves.

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giovanna.orlando
giovanna.orlandoActive Participant
asked in Configuration, Administration
Badge order?

How are badges ordered on the dashboard widget? I can’t find any correlation between front end and back end.  

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jonsynnott
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JQuinnNew Contributer
asked in Configuration, Administration
Problems Rescheduling Events

Does anyone else experience problems when trying to reschedule an event ?  We find that if we edit an existing event date, the change is not automatically updated in the accounts of the registered students.Nearly all of our events are Virtual Learning events so I am not sure if this problem is unique to this event type of if it also occurs with other types (webinar for example).The work around is to delete the event and create a new one from scratch but this is not ideal. Rescheduling an event is basic function of an LMS, so I would expect it to be easy.  Has anyone else experience this or has a better (simpler) work around ? 

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Thought Industries
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