Configuration, Administration & Reporting

111 Topics

CkushnirNew Participant

asked in Configuration, Administration & Reporting

Learners somehow bypassing the onboarding survey or data not saving?

Hi There!Although minimal in contrast to the volume of registrations we receive, we’re finding that a number of users have somehow been able to complete their learning path (or courses) but have not submitted any onboarding survey data (no data on the user record and no data in onboarding survey reports).The only thing I can think of is that these users were either able to somehow bypass the survey or that the data is not saving in some cases for some reason.For context, we have several questions in our onboarding survey, most of which are required. As I understand it, there really shouldn’t be a way to skip the onboarding survey. Could this be the result of a spotty or dropped connection or perhaps some sort of browser setting, firewall/add-blockers, etc.?Has anyone ever ran into this? Aside from conducting 1:1 with users (which would likely be hard to replicate anyway) any thoughts on potential causes or pathways for further investigation?

7 hours ago

IreneKnown Participant

asked in Configuration, Administration & Reporting

Lockout after test attempt

Hello,we need to create test/quizzes within a course. We have specific needs:3 attempts Lockout of 24Hrs after 1st and 2nd attempt Lockout of 1 week after 3rd attemptI could not find anything like a lockout option in the tool and there was no mention in help articles.Anyone else has the same issue and found a way to set it up or a workaround?

21510

1 day ago

Alexis McLaughlinInspiring

asked in Configuration, Administration & Reporting

Anyone use Mobile SDK?

Has anyone used and deployed the off the shelf mobile SDK? Looking to ask questions about your experience and what challenges you may have had.

2 days ago

LisaRollinsInspiring

asked in Configuration, Administration & Reporting

SSO URLs

We have SSO set up for our instance and would like to be able to share links for content for our users that would direct them to the SSO login rather than the TI login and then redirect them to the content we listed. I have talked to one person who has this set up for their org using a SSO URL Generator, but I wanted to see if others were doing this and if so, how you set it up? Thanks!

324

6 days ago

dariakomarovaNew Participant

asked in Configuration, Administration & Reporting

Add to Outlook Calendar link opens sign in page and not invitation

Hi, have you ever encountered an error with Learner Notifications that have Outlook calendar link? Add to Google works fast and fine, Download ICS does the job as well, but Add to Outlook calendar link opens Outlook web version sign in page. Even for logged in users with web version open it still does not direct to invitation that can be added to Outlook calendar. While testing from other devices I can see this working but cannot fix for myself, what browser or Outlook restrictions could cause this?

6 days ago

Alexis McLaughlinInspiring

asked in Configuration, Administration & Reporting

How to mark attendance

For those of you that do a lot of ILTs or VILTs, how do to efficiently mark attendance for each live session? Looking for something that doesn’t require having to find each live session roster, it’s just taking too much time.

121

7 days ago

PaulShearerAvevaNew Participant

asked in Configuration, Administration & Reporting

Coupon API with salesforce

We would like to have a new API for coupons , this API would need to deduct or increase a coupon from the coupon count in the system. The reason we need this is to control the coupon usage from salesforce. I know there is an existing api to read the coupons , we just need a write or update api This is the read coupon,GEThttps://example.thoughtindustries.com/incoming/v2/coupons

7 days ago

JeremyD83New Participant

asked in Configuration, Administration & Reporting

SAML/SSO Not Appearing

Hello, Long time watcher, first time poster 😂. We are finalizing setting up SSO but are not seeing the options in the live database that we had in sandbox. Does anyone know what I am missing?

111

7 days ago

summer.smartKnown Participant

posted in Configuration, Administration & Reporting

How to transition from a gated academy to an ungated academy?

Hello TI Community!I am currently exploring the transition of our site from a gated experience to a more open, public format. My goal is to allow users to discover the site while still requiring them to log in to access content. Has anyone in the community successfully made this shift to a public site? If so, I would greatly appreciate any best practices or tips you could share regarding the process. Background:We operate under a gated experience that mandates all users to log in/authenticate, meaning our dashboard pages, catalog or other custom pages are not publicly accessible.We utilize panoramas tailored for two distinct audiences, with each panorama featuring various sublicenses that further categorize users based on their audience type.

8 days ago

LisaRollinsInspiring

posted in Configuration, Administration & Reporting

SCORM Connect Errors & Fixes

We are having some issues with SCORM Connect with a few of our customers. We are not alone in having some issues and would love to hear from other users who may be experiencing this issue or have found a fix for it. One of the issues is that the SCORM zip file has a .swf included and the customer LMS blocks any .swf uploads. The other issue is that customers are having trouble with the file sending the completion data to their LMS. It loads and they can use it, but if they leave the course mid-way or complete it, it either marks it as failed, or doesn’t send back any data. It appears that there is some information not being included in the SCORM Connect file. Just wanted to see if anyone else was having issues and interested in exploring some solutions with us.

34028

19 days ago

juliefiretech

asked in Configuration, Administration & Reporting

Updating Learning Paths question

I just tested this in my sandbox, but I’m not confident in the results - We just released some updated courses today that will affect existing learning paths, so I need to go in and add the newly released courses to those learning paths (& remove the old courses). How will this affect any existing learners in those learning paths? Will they have the original courses that they signed up for with the learning path? Or the updated courses?I’m not finding the answer in the Setting up Learning Paths article so it’s making me nervous…Thank you!

627

22 days ago

dhallInspiring

asked in Configuration, Administration & Reporting

Salesforce Managed Package - creating learners from Ti to Salesforce?

For anyone else using the Salesforce Managed Package to sync between Ti and Salesforce, we are seeing that learners that are made on Ti, Ti is trying to sync those learners to contacts that don’t exist in Salesforce. I’m curious if anyone else is dealing with this and what your solution is? Our CRM team doesn’t want to manage the false users constantly after every sync. How is everyone else managing it?

232

1 month ago

Alexis McLaughlinInspiring

asked in Configuration, Administration & Reporting

Video upload not working

We use a lot of discussion pages were we ask learners to record themselves and either upload or use the native recorder. We have been getting ticket after ticket of “upload failed” when trying to record in platform, so much so that clients are complaining and we’re starting to have credibility issues. Support says that nothing is wrong, but there clearly something is. We are getting complaints from around the country in multiple locations and increasing in frequency. Is this happening to anyone else? I feel like I'm going crazy when they tell us nothing is wrong.

273

1 month ago

juliefiretech

asked in Configuration, Administration & Reporting

API Contractor/Developer

Does anyone here use an outside contractor to set up APIs within TI? We really think we could use some assistance with getting APIs set up and working with a developer who is familiar with TI would be great!Thanks-

412

1 month ago

ajmacadangdang

asked in Configuration, Administration & Reporting

Google Analytics 4

Hi everyone,I’m curious if any of you are using Google Analytics 4 (GA4) to track page views on your Thought Industries platform. If so, I’d love to hear your experiences. Are you finding that GA4 is accurately capturing your site traffic and page views?Also, if you’re using GA4, how did you go about setting up the tracking scripts in Thought Industries? Did you just add the tracking script to the header, or did you need to do anything else?Thanks for sharing your insights!

2 months ago

LisaRollinsInspiring

asked in Configuration, Administration & Reporting

More than one SSO connection possible?

We have SSO set up from one of our main product and it works great. Main product SSO to main panorama. However, we have another data product that is separate from our main product and uses a different SSO authentication provider to manage logins and user identity. Is there a way for us to allow SSO from two different IDPs into our one instance and one panorama? Or would we only be able to use two different SSO options by creating a separate panorama for the data product?

151

2 months ago

dhallInspiring

asked in Configuration, Administration & Reporting

Is there a way to download a video that was previously uploaded?

We have a video page (within a course) that was uploaded by an individual who is no longer with the company. They unfortunately had the source video as well, and we need to make minor edits to the video. I’m trying to find a way to download said video from the LMS, either as a Learner or Admin perspective, doesn’t matter to me.I’ve tried exporting through SCORM Connect but that just gave me a bunch of small files that most likely reference it somewhere but combing through each of those for any inkling of an idea is difficult. In my previous LMS, there was an API call we could use to download course objects. I checked the API documentation for Ti and didn’t see anything. Was hoping the community would have a better answer.Thank you advanced!

294

2 months ago

charles.zimmermanGenius

posted in Configuration, Administration & Reporting

Did You Notice? NEW Report Schedule Manager

You can now manage the schedules you create for a report. Very nice!

365

2 months ago

Roxi.NevinKnown Participant

posted in Configuration, Administration & Reporting

Extensions

Anyone offering extensions to courses? Looking for a way to provide extensions to content that are click-to-buy but simply extends access to the existing content in an automated way. Any suggestions?

215

3 months ago

meg.butcherNew Participant

posted in Configuration, Administration & Reporting

Native integration with Credly

Hi everyone! We are considering using the native Ti to Credly integration but need to do testing to be sure we get the expected results. We are being told by Ti support that the Ti sandbox cannot connect to Credly sandbox. Have others had this experience? If so, how did you test things? Testing something new between production environments is not at all normal or really very excepted in the IT world.

323

3 months ago

Alexis McLaughlinInspiring

asked in Configuration, Administration & Reporting

Email delivery success

We’re running into issues with emails being caught in wirewalls and being blocked on the learner side. Other than having a client whitelist a domain, which isn’t always possible, has anyone found a way to increase to success of emails being delivered?

356

3 months ago

RozeKnown Participant

asked in Configuration, Administration & Reporting

Registration Code Provisioning / Panorama

Will a registration code move a learner from one panorama to another or just between sublicenses within one panorama? We issued registration codes to current learners in one panorama, and the system will not send them to the new panorama when they redeem the new code, even if they are signed in.

263

3 months ago

JulieCInspiring

asked in Configuration, Administration & Reporting

Suggestions on Creating a Basic Content Report?

Hello, We are trying to build a report that shows the following information regarding content in our system: (I do not want to see any learner details)Content/Course Name/Title Content Type Custom Field: Last Reviewed Date Custom Field: Contact Person Tags (if possible)Purpose: for compliance purposes we have to prove we have reviewed content and updated as needed. We have created two custom fields to help us deliver this information but can’t seem to find a report option to even start this report as it’s all learner or view based … so if anyone can help that would be super!Thanks!!Julie

399

3 months ago

Christopher.HernleyInspiring

asked in Configuration, Administration & Reporting

Active Accounts per month

Has anyone found a way to track user logins as a percent of total active accounts over time? We can see the total number of users who logged in every month, but are trying to find the total number of active user accounts (those which are in a non disabled state) that existed for a given month.Stated another way, of Y total number of active user accounts (those that are not disabled), X logged in for a particular month. We have X but we are looking for a way to calculate Y, on a monthly basis both for past and for future reporting.

173

3 months ago

Anonymous

asked in Configuration, Administration & Reporting

Reporting on the Learning Experience

Question came up around reporting. What kinds of reports are you using for you, for your learners, and for segmented populations using Panorama? I’ve heard a lot of different responses, and thought I’d ask you all.

413

4 months ago

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