Configuration, Administration

Hello,I am using several test users to test functionalities in the platform.I assigned a dual role to one of my test accounts, and now I want to remove that dual role (So I want the test account to show into the learner bucket, not into one of the admins roles buckets).I tried choosing the  “Learner” role from the drop down menu, but I get an error message.Is there a way for me to move delete the dual role feature from the account or move the account back to only be a learner and not having a dual role?Thanks 

In reporting hub - can anyone confirm for me if the number in the “Assessments Total Time Elapsed” is shown in seconds? Thanks!

Hello! I’ve been told API can do a lot within Ti - but I don’t know what magic it can do yet! I don’t “speak” API language, so I’m not really sure what it is, but if you want to share what it does for you, maybe I can learn more about it!Thanks!  

Hello friends!I’m starting this topic - not to be controversial - but to try to find out if it’s just our instance/user error; maybe get some “friend” support. We seem to have lots of glitches and errors and unexplainable issues with our system - for instance:Lots of error message pop-ups for admins & learners. One example: almost every time I edit an ecommerce product and try to save it, I get an error message (I have to click ok, then save again) I had a customer receive 2 redemption codes from a bulk purchase - the system is telling us that both of those codes were redeemed simultaneously (down to the exact second) when our learners are doing the “I forgot my password” - sometimes the emails send, sometimes they don't our learners have dashboard tabs that show there is content in there, but they can’t click them/access them completion certificates that have been awarded are missing from the learner profile & dashboardI feel like I could go on…Most of these have been submitt

Hello-Has anyone allowed a Pano manager to create content? Our CSM has told us that we should be able to create a custom role and add the permission “creating content” - but I believe what I am finding is if I base it off of a Panorama role type, it is error-ing out, can’t even log in to that account. If I use a Content Author manager and try to assign that manager to a panorama, it doesn’t allow me to do that either.We are getting in the weeds with Panoramas and manager roles - and are (understandably) being told by Ti support that this is difficult to support due to the massive amounts of customization - hoping there might be others out there who have done some of this.Thank you!

I see this in Learning Path level reporting and a few other places but not sure that I know the definition of a Competency on the Ti platform.  Anyone? In other LMS’s I have used, a competency was a set of Skills, which was achieved by one or more Learning Paths or other content.  It was essentially just another container for content.  Hopefully I am not missing something obvious.  :)

Hi folks, I’m trying to find the BEST way for our trainers to view the results of a test to:Monitor and see the whole class and their test grades as they complete the assessment See the individual questions for each learner, their answer, and if it was correct and incorrectHow do you do it?Built in report? If so, which one? Custom report? If so, would you share an example of what you’ve included?Any thoughts or ideas are welcome!!TIA,Julie

I noticed that when we add a learner to a panorama, the access expiration date doesn’t show up until that learner enrolls in a course, then the access expiration shows up on their Access detail page as a License expiration.A couple questions:if they never enroll in a course, do they just stay in the Panorama forever? or until removed? if they enroll in more than 1 course, the course expiration is the same for all courses even if course start dates are different. So what happens after the expiration date? I know they lose access to their courses and they can still see their certificates, etc. Can they get another invitation to the Panorama and start courses again? Will that count as another seat?Thank you!

Hi all,Is anyone an expert on giving our Manager Roles in TI?We often run into problems with the permissions and the design change of the manager role menu did not make the whole thing more intuitive for us.Happy to connect!

Hi, new here 🖐🏻I have a question for the community, how do you manage your class scheduling for the teachers/instructors?We currently rely on Google Calendar, but it can be challenging to visualize the allocations and availability of the instructors at scale.Merry ChristmasDanny

Hi - has anyone created a “scavenger hunt” type of an exercise for getting learners used to TI, the content available, and navigation?  If so, I’m wondering how you did it?  Did you simply make a .pdf document available? Did you create something in TI that would lend itself to this kind of exercise?  I’m leaning away from using any TI pages/content because I’m thinking that would require the user to continue to close out of the page to search/find the answers.Any thoughts on this from anyone?  Would love to hear what you’ve done, or would like to do!Thanks,Julie

Hi community!we are currently in the process of selecting a Exam authoring and delivery platform to facilitate our certification program. We identified Caveon and Questionmark as the top two vendors in the space. Do you have experience integrating any of these plaforms with TI?

Hey everyone!Our team has been trying for over a year to get SSO configured with our product (so that when you log in to our product dashboard, you can click a link to Thought Industries, and you’re automatically logged in).We have been struggling to get help from our dev team to “do what needs to be done” on our product side so that we can enable SSO for Ti. For folks who have already done this, do you have any advice for getting this buy-in from product teams?Thanks! I’m excited that TI has a community now where we can all share ideas!Katie