Skip to main content

Unanswered questions

22 Topics
C
cjacksonNew Participant
asked in Configuration, Administration & Reporting
Is it possible to sort users displayed in a dashboard based on a transaction filter?

We are looking to track user actions after redemption of a coupon code.I would like to be able to filter a dashboard by this coupon code, and see which users redeemed have it and what they have done on our site since redemption. I have created a dashboard with the looks that I would like to include but have not been able to get the data to filter and display properly.  Is there a way to do this?

30
C
K
KdobynsNew Participant
asked in Conversations on Customer Education
Certification incentive program?

We are looking to create an incentive program for certification recipients to receive company-branded items. Any insight would be helpful if your team has leveraged Thought Industries or integrations to produce something similar. 

62
jonsynnott
E
elly.henriksenNew Participant
asked in Configuration, Administration & Reporting
Where is the best place to add an OG image and other meta data for the full site?

We are sharing the primary link to our site out on socials, but aren’t having much come through. I know how to add an OG to a specific piece of content - but is it possible to set this somewhere for the whole site??? 

40
E
C
cloudchaser1111TI Employee
asked in Introduce Yourself
Ty Renwrick: Intro

Hey there! I’m a Tier 2 Technical Support Specialist at Thought Industries, where I help troubleshoot tricky customer issues. I love digging into technical challenges and finding solutions that make a real difference for customers. Outside of work, I’m big on traveling, gaming, and reading—whether that’s exploring new places, diving into a great book, or getting lost in a good RPG. I’m a huge basketball and football fan, and as a die-hard Philadelphia sports fan, I’m always keeping up with the Eagles and Sixers (for better or worse).

20
C
J
JQuinnNew Contributer
asked in Configuration, Administration & Reporting
Problems Rescheduling Events

Does anyone else experience problems when trying to reschedule an event ?  We find that if we edit an existing event date, the change is not automatically updated in the accounts of the registered students.Nearly all of our events are Virtual Learning events so I am not sure if this problem is unique to this event type of if it also occurs with other types (webinar for example).The work around is to delete the event and create a new one from scratch but this is not ideal. Rescheduling an event is basic function of an LMS, so I would expect it to be easy.  Has anyone else experience this or has a better (simpler) work around ? 

62
J
E
elubinNew Contributer
asked in Design & Marketing
Packaging Two Webinars as a Single Live Event Product (Separate Zoom Confirmations)

We’re looking to create a single live event product that includes two separate webinars, but we need each webinar to generate its own separate Zoom confirmation email upon registration.A few key details:We want the webinars to appear as two live event pages rather than a course format. Ideally, the user registers once and gets access to both, but receives distinct Zoom confirmation emails. We use our own eCommerce system, so we’re also considering how that factors in. We have not used Learning Paths, but could this be a work around?Has anyone successfully set up something similar in Thought Industries? Any creative workarounds or best practices would be greatly appreciated!Thanks!

174
E
A
afenclovaNew Participant
asked in Configuration, Administration & Reporting
More prerequisite options

HelloWe have several courses (usually set as learning paths) where we require a prerequisite course to be completed prior to be able to register for the course.Unfortunately the current prerequisite settings only allows selecting one (or more) courses as prerequisites but in case more are selected, the learner is required to complete all listed prereqs. For some courses we have several options the learners can take as a prerequisite so we’re in a need to have the OR option in the prerequisite settings. If we select all possible prereq courses, the learners are forced to have completed all not just any of the list. We tried using a milestone in the learning path with the content of the prerequisite course but it backfired since the learners gained access to the prerequisite content for free in case they did not met the conditions and hadn’t the prereq content completed beforehand. We need a way to ensure learners won’t register for a course without prerequisites met or gain access to mo

186
jonsynnott
grace.filkins
grace.filkinsInspiring
asked in Content Authoring & Management
Reschedule vs Re-Enroll

What is the difference between the options of Reschedule and Re-Enroll? And what is the reason to choose one over another, and the users experience bwteen all of them.  

114
grace.filkins
NicoleWendler
NicoleWendlerNew Contributer
asked in Configuration, Administration & Reporting
Individual video ratings for reporting

It looks like that the 5-star ratings for video assets are only available as an aggregated average at the moment. To combine the ratings with other performance measures of a specific video, I would like to be able to access individual star ratings as well. Is there a way I can access this individual data? 

21
jonsynnott
T
tdukeNew Participant
asked in Configuration, Administration & Reporting
Labels not generating on certificate

I was able to replace a previous version of our certificate of completion, however, 2 labels are not pulling over: degree(s) and completion dateHere is the template (I know name is not centered yet): When viewing the certificate from a test account: Settings  > Certifications:    Learner reference 1 

51
jonsynnott
S
SJatAledadeNew Contributer
asked in Configuration, Administration & Reporting
Custom Reports - Filtered Measures

I’ve created our own badge integration with Credly and I want to track total customer badges earned across the platform on a group dashboard for leadership. This means I have to capture data for each assessment tied ot the badge trigger and filter out internal employees.I’m using tagging to accomplish this using the following parameters:1. There are 2 ways to earn every badge: By either passing the pre or post test. However, some people are choosing to take both and passing both and I don't want to count individuals twice. So I need a way to count by the badge earned. My solution was to tag the assessments by the badge name and use a distinct count per tag, but I'm open to other methods and suggestions.2. Badging is an integration and is triggered upon passing the above assessments, so it's not registered in TI. I can only use assessment passed to determine badges awarded.Filters:Email (does not contain) {employee email domain} Assessments Passed = yes, Content Tags Tag (is) {designate

142
S
K
kristinmizeInspiring
asked in Content Authoring & Management
Call for Help: Pre Recs vs. Competency Assessment vs. Using a Widget (Learning Path Layout)

Hello!I have a learning path that needs to be an OPTIONAL pre req for another learning path. To my knowledge, a learning path cannot be added to as a piece of “content” to a learning path - therefore I cannot use the native milestone/elective functionality. What are some workarounds?So far I am playing with the following:Configure a competency assessment (I have no experience doing this - and would need to make sure its set up correctly, and best tips/tricks would be appreciated for an optional use case) Add a widget on the learning path layout and do a CTA directly to the other learning path - OR use the featured content carousel widget (will this work)?Has anyone else encountered this similar workflow before and have a solution? Thanks!

221
jonsynnott
M
msimpkinsNew Contributer
asked in Configuration, Administration & Reporting
Report on Recommendation Assessment Engagement

We would like to report on the effectiveness of the recommend assessment function. Is anyone successfully tracking whether this functionality is helpful and leads to more engagement by learners? Has anyone else resolved this or would you find this data helpful?

613
jonsynnott
L
luminovaNew Participant
asked in Configuration, Administration & Reporting
How to display coming soon courses in catalog (not purchasable)

We need a solution to allow courses to be marketed prior to being purchasable. These would be released to the catalog and ecommerce settings would be set to ‘not available for purchase.’ In the past, in lieu of Enroll Now button, TI had the ability to show an waitlist email capture form on courses not available for purchase. However now it only shows the ENROLL NOW button that starts the checkout page process. The first page of the checkout shows item in basket. The final checkout page shows nothing in the cart (as the content is not purchasable). This is a confusing experience for users. How...

372
charles.zimmerman
D
dhallInspiring
asked in Configuration, Administration & Reporting
Salesforce Managed Package - creating learners from Ti to Salesforce?

For anyone else using the Salesforce Managed Package to sync between Ti and Salesforce, we are seeing that learners that are made on Ti, Ti is trying to sync those learners to contacts that don’t exist in Salesforce. I’m curious if anyone else is dealing with this and what your solution is? Our CRM team doesn’t want to manage the false users constantly after every sync. How is everyone else managing it?

664
D
chetler-findlay
chetler-findlayInspiring
asked in Content Authoring & Management
Interactive & Highlight Pages + Audio

Hi All!Has anyone encountered this request from a customer or learner before? One of our clients creates their own content and integrates custom audio files. Recently, they asked if there is a way to link an audio file to a specific Highlight Zone (this is possible for an Interactive Hot Spot Page).They also noted that there are no built-in rules requiring learners to interact with a particular area first. While the intended flow is for learners to move from left to right, the application does not enforce a specific order of selection for these elements.Has anyone found a solution or workaround for this scenario?Any information or feedback would be greatly appreciated!Thanks in advance! 

321
jonsynnott
markcoysimon
markcoysimonNew Contributer
asked in Content Authoring & Management
Test/Exam Engine Integration with TI

Hello everyone, We are currently using TI for our online certification exam for our customers but we require more functionalities so we are looking at other platforms or test engines that can deliver our requirements. Can anyone recommend third party companies that you heard have been integrated to TI for running tests/exams and certifications? I heard Alchemer is in the pipeline. Anyone has worked with Qualtrics? Question Mark?  Appreciate if you can recommend any other companies based on your experience (successfully integrated with TI)

542
markcoysimon
A
alexiNew Contributer
asked in Content Authoring & Management
Assessment time limit / Individual accommodations

When learners request reasonable accommodations for assessments / testing for reasons related to accessibility / learning diversity, how are you going about making this change for the individual learner?For example, our assessments usually have a one hour time limit, but a learner has requested an extended time limit as they are dyslexic. In the past (and with a previous LMS) we´d create a different version of the course / exam with an extended time limit for the learner, but I´m trying to avoid this in TI if at all possible. However, I don´t see any way to adjust this at the user-level. How are you handling similar requests? 

511
Thought Industries
ajmacadangdang
ajmacadangdang
asked in Configuration, Administration & Reporting
Google Analytics 4

Hi everyone,I’m curious if any of you are using Google Analytics 4 (GA4) to track page views on your Thought Industries platform. If so, I’d love to hear your experiences. Are you finding that GA4 is accurately capturing your site traffic and page views?Also, if you’re using GA4, how did you go about setting up the tracking scripts in Thought Industries? Did you just add the tracking script to the header, or did you need to do anything else?Thanks for sharing your insights!

1082
Thought Industries
J
JCzarneckiNew Contributer
asked in Content Authoring & Management
Allowing Client Admin (Panorama Role) to add Sessions to existing events.

Hi to the world of TI experts.I am working on building a learning path with microlearning and VILT events. Now I want to hand over the instance to a client admin to continually add sessions to the “existing” vilt events, so they show up in the calendars.  The only role I have seen that has this ability is a full admin - even customizing that role eliminates the ability to add a session…Notice the “Create Session” ability.Admin View:  Other views (either a customized Admin or a panorama specific view  What role permission is required for the “Create Session” to appear in the Client View.Thanks!Joe Czarnecki

241
chetler-findlay
A
Alexis McLaughlinInspiring
asked in Configuration, Administration & Reporting
FERPA requirement

Does TI comply with FERPA requirements for schools and youth data?

111
Thought Industries
J
juliefiretech
asked in Configuration, Administration & Reporting
Email Learners from Course Release tab

Can anyone assist me with these answers?When I use the Email Learners option from the Course Release tab... ...it says I am sending this email to 18 learners. But no where in this reporting do I see a list that matches to 18 learners. The Overview tab calls it “Active Distinct Learners” count. The Learners tab shows me 23 learners, the Enrollment tab shows me 58 seats used. As a note - we limit days of access after enrollment, as well as allow learners to extend that date as needed - so this number is not found in a content actions enrollment report either.My questions:who are those 18 learners? how do I see that list of those 18 learners that will get this email? Does this number include panorama users too?Thanks for any insight you can offer me! 

1156
jonsynnott
Terms & ConditionsCookie settings