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Unanswered questions

16 Topics
grace.filkins
grace.filkinsInspiring
asked in Content Authoring & Management
Allowing a click to locked content with a Register Now Page

We have content where the content is ungated (setup as lessons Open to Everyone and a Sample Lesson) that allows learners to navigate through our videos, text and labs but when they get to a skill check they are asked to login. Our videos, text and labs are not tied to completion and only the skill check is. However when a learner tries to navigate to the skill check it is greyed out with a  This is causing some confusion and they are not sure how to navigate to the skill check directly versus taking the optional content. We would like to know how can we make this happen so they can click Skill Check and bring them to a Register Now page so they do not feel blocked. 

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DovKing
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dhallInspiring
asked in Content Authoring & Management
How do you track when content needs to be reviewed for accuracy?

Wondering what the others in the community do to track when content or course needs to be reviewed for accuracy. What’s your tracking method and what’s your cadence?My team handles training content for technical software, and with the rapid developments of our product, it is always changing so we don’t want stale / inaccurate information existing. Curious what others do and looking forward to the reponses!

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dlasa
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LisaRollinsInspiring
asked in Content Authoring & Management
Enroll on entry

Is there a way that I can set articles to enroll as soon as they are clicked...meaning, not display the detail page, but instead go right to the article? I have the always display detail page to learner selected so that our webinars show up with all the dates on one page, but I don’t really want our users to have to click a button to have to register to read a help article. How can I make it so they can go right into the article?

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oscar_a_wiggyNew Contributer
asked in Content Authoring & Management
"Add to Google Calendar" link stopped working

we have been doing many webinars recently (8 over the last 5 weeks).i received an email from the field that told me the 'add to google' wasn't working.  i tried my invitation and it did not work either. when you click 'add to google’ it takes you here.… it only seems to do this for webinars (we’re using Go-To) it always works fine for in person classes.have you guys seen this before?

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oscar_a_wiggyNew Contributer
asked in Configuration, Administration
How to remove past webinars from a student dashboard

We offer webinars through Go-To and connect them through Ti. It works well. Many times we have 150~200 students register for the webinar, and then 75~100 of them actually show up.It appears that folks that did not show up, still have the webinar listed on their dashboard (and it shows ‘ended’) even though the webinar has passed and they did not attend.Is there a way to remove these?Thanks  

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GabbyGuillenNew Participant
asked in Getting started in the community
Merge Ti Community profiles post-SSO

Hi, I just got prompted to create a profile in Ti community because it switched to SSO. However, that resulted in detaching from my prior history. Is it possible to merge my accounts so that I can keep my post history (and street cred!) :) TIA!Gabby

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DovKing
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sarahnoon
asked in Reporting
Learner Survey send out

We want to send a survey to all of the learners who have taken a specific learning path, what would be the easiest way to gather their emails?

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JayBoNew Contributer
asked in Content Authoring & Management
"Skip to Main Content" on Learning Path Page

There seems to be something new on the learning path pages, both as a manager and as a learner. I logged into today to see this “Skip to main content” link overlaid randomly on the detail page of the learning path. When you click it, it bounces around. Are other people seeing this new link or is it just me? It doesn’t do anything and is also obstructing the images and other divs as it’s absolute positioning. If this is a new, permanent feature, I’d want to hide it. But if this is a glitch, I’d like to know if others are also experiencing this.  I know we’ve used the “.learning-path .absolute” class in our global code for other purposes, but this link is totally new. 

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rncaltonNew Contributer
asked in Configuration, Administration
Content search inside links

We’re looking for a solution that would allow our users to easily surface content on a specific page which contain links to release note documents. What we would like is a search tool that will find results in these documents and then take you directly to that spot on the page where the result was found. Right now, we can add a search to a Microcourse, but it will just show users the page the result it found on, which isn't very helpful if you are looking for a specific release note on a long page of notes.We cannot execute custom HTML on page because of content securituy policies. Are there another OOTB content or object type that would provide this outcome, or a plug-in, or any other custom solution your team can think of? 

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dhallInspiring
asked in Configuration, Administration
Outlook M365 autoclicking Unsubscribe. Anyone have a fix?

Hey Ti Community!I’ve been going back and forth with Ti Support and my internal IT teams this past week on an issue we’ve encountered with our M365 Outlook/Exchange system “auto-clicking” the unsubscribe links to validate link safety and integrity. In doing so, it’s causing users to automatically being unsubscribed from “Scheduled Deliveries” or even “Send Now” options. I’m curious if anyone else has encountered this behavior in their environments and what was done to resolve it. For context, in Outlook, we’ve added the following as safe senders:notifications@mail.thoughtindustries.com This is the one Scheduled Delivery comes from @thoughtindustries.com Blanket domain coverage success@thoughtindustries.com support@thoughtindustries.zendesk.com Ti Support emails come from this address  It’s been frustrating and I know there are laws in place to prevent “inconvenient unsubscribe methods” (CAN-SPAM ACT) so I’m not expecting Ti to overhaul their mailing platform. Hopefully someone has se

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dmeileInspiring
asked in Configuration, Administration
SCORM Connect - users that automatically deactivate

Has anyone experienced the following using SCORM Connect?We have Sublicenses within Panoramas that use SCORM Connect. We have received feedback from clients that learners are disabled in our TI Academy system but not in their own LMS. Note: We think it might be related to recertify action and revoked_access (the course being revoked from the learner’s access after recertification is triggered). However, TI support has told us “there’s no trigger in our system that would automatically deactivate a user upon recertification.” Question: Has anyone experienced users being disabled in their TI platform but not the 3rd party LMS? If so, can you provide how that is happening? 

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oscar_a_wiggyNew Contributer
asked in Reporting
Question correct answer percentage

Greetingshas anyone ever created a LOOK that can identify the percentage of the time a question was answered correctly? i can create a report that show pass percentage for an assessment, but i don’t see where to drill down to the questions level. thanks

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tdukeNew Contributer
asked in Configuration, Administration
Labels not generating on certificate

I was able to replace a previous version of our certificate of completion, however, 2 labels are not pulling over: degree(s) and completion dateHere is the template (I know name is not centered yet): When viewing the certificate from a test account: Settings  > Certifications:    Learner reference 1 

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oscar_a_wiggyNew Contributer
asked in Configuration, Administration
Can a student cancel themselves from an in-person class session?

 I don't see any way a student can cancel themselves from an in-person class session…What do you guys do? Ask them to send you an email to be cancelled? Did you create a cancellation confirmation email for them? thanks 

141
Thought Industries
gguillen
gguillenInspiring
asked in Content Authoring & Management
Solution for rubrics

Hi! Apart from Bongo video assignments, is anyone else using rubrics? What solutions have you come up with for instructors to fill out rubrics and give comments to learners? Our use case is that learners deliver a presentation synchronously and we want instructors to be able to fill out rubrics and give comments afterwards, ideally without learners needing to take an action in the system (i.e., we don’t want to require them to “submit” an assignment since they already performed their assignment synchronously/outside of the platform).  But if that aspect isn’t achievable, we’d consider requiring the learner to do/”submit” something if it meant the instructor could fill out a rubric for it. TIA!Gabby

245
Thought Industries
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JCzarneckiNew Contributer
asked in Content Authoring & Management
Certificate not displaying properly

I have a certificate that is loaded in the CAM, and attached to several courses and learning paths. I have one student in particular that has completed the learning path, she sees her certificate in the student progress widget. When she clicks on “View Certificate” the screen flashes and returns her to her student dashboard. She doesn’t see the certificate. When I impersonate her, I cannot get to the certificate either. However, if I enter as another student, there is no problem - I see the certificate just fine.I have tried re-importing the certificate in the CAM, re-assigning the certificate in the learning path. and no luck… Any thoughts?  

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Thought Industries
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