Home
Search

Unanswered questions

186 Topics

Recently active

Most views Most replies

JulieCInspiring

asked in Configuration, Administration & Reporting

Suggestions on Creating a Basic Content Report?

Hello, We are trying to build a report that shows the following information regarding content in our system: (I do not want to see any learner details)Content/Course Name/Title Content Type Custom Field: Last Reviewed Date Custom Field: Contact Person Tags (if possible)Purpose: for compliance purposes we have to prove we have reviewed content and updated as needed. We have created two custom fields to help us deliver this information but can’t seem to find a report option to even start this report as it’s all learner or view based … so if anyone can help that would be super!Thanks!!Julie

dhallInspiring

asked in Conversations on Customer Education

Anyone else running into errors with SCORM content in courses?

July 25th 2024Anyone else experiencing and outage with all SCORM content within the platform?Need to know if this is a global issue or just an instance issue before I go to Ti Support.

charles.zimmermanBrainy

asked in Content Authoring & Management

API assigned content Flow?

I have a theory that I am testing and if you have any experience to share that would be wonderful. If content with Certificate assigned via API, the API assign content does NOT look back to reset previous completion and it disregards the rules of the Certificate. If you want the completion to be reset then you will need to include that in an API call. Additionally, if you want a new updated cert to follow completion then that too is an additional API call. The summary here is that I believe if started with API grant access then it is additional API calls to manage recert and progress reset. The LMS/LXP is assuming you have a complete API workflow. The LMS does not handle API grant the same way it handles Admin grant access or Learner elective grant access. Your input will be so appreciated. Thank you.

Christopher.HernleyInspiring

asked in Configuration, Administration & Reporting

Active Accounts per month

Has anyone found a way to track user logins as a percent of total active accounts over time? We can see the total number of users who logged in every month, but are trying to find the total number of active user accounts (those which are in a non disabled state) that existed for a given month.Stated another way, of Y total number of active user accounts (those that are not disabled), X logged in for a particular month. We have X but we are looking for a way to calculate Y, on a monthly basis both for past and for future reporting.

Selina LopezNew Participant

asked in Content Authoring & Management

Reduce number of active hours of "shareable" launch SCORM URL

launch links generated when a learner opens Scorm content in a new window expire only after 24 hours. This gives the recipient a lot of time to duplicate content or share it with someone else who is not suppose to have access to it. If possible, we should reduce the number of active hours of the url

asked in Content Authoring & Management

browsers & devices?

Browsers: Is it true & consistent that TI really only “plays nicely” with Chrome? Has anyone had luck with other browsers consistently for your learners? Devices: Has anyone had consistent success with their learners using mobile devices - tablets specifically? I’d love a discussion on these topics :)Thanks!

RozeNew Participant

asked in Content Authoring & Management

Completion Criteria - TIME

Anyone experiencing an issue with completion criteria that when you take a parent course, place it in a panorama and then set the time criteria to X (30 seconds in this case) that it propagates that time criteria up to the parent? Also, shouldn’t placing a course within a panorama isolate it so that changes of that type could be made to the panorama level course? Thanks! Thought that deselecting “force linear progress” might be an answer but that change pushes upward to the parent as well.

A

Anonymous

asked in Configuration, Administration & Reporting

Reporting on the Learning Experience

Question came up around reporting. What kinds of reports are you using for you, for your learners, and for segmented populations using Panorama? I’ve heard a lot of different responses, and thought I’d ask you all.

chetler-findlayInspiring

asked in Content Authoring & Management

New Courses & Content in Progress vs. Panorama Admin View

Hi All,I need a little help from some TI experts to help talk through a scenario and think if there are any solutions - I had a few ideas but in testing, they did not pan out. We use Panoramas. Every customer of ours is in their own Panorama. Every customer gets an Admin for them to login and manage their own Learners. From the Pano Admin view, they can access our courses / content. My challenge is, that the courses we are currently working on for Edits or Pending Validation are also viewable to these customers. In the end, it's not a big deal but I would hate for them to see information that may not be fully defined, vetted, accurate, and cleaned up. All of these courses have EDIT MODE or DRAFT within their title, 1) for us to track internally on the backend and 2) my hope is that the customer Admin knows that they are currently being worked on and therefore may not be complete. My Question: Is there a way to find these courses from a Pano Admins view? Few other notes:We provision our

jeananneKnown Participant

asked in Content Authoring & Management

Feedback on upcoming Redesigned Content Creation Flow

This morning we reviewed the upcoming redesign of the content creation flow by enabling the Preview toggle that has been made available. We have a number of concerns with this new feature and would like to understand if this will be optional or if all users will be forced to accept this change?ConcernsCustom Content Types are not included in the new wizard. This means that it adds both confusion and extra clicks each time we need to create a new content item (i.e. navigating to the Design Tab > catalog and change content type to a custom type). The UI is jarring and confusing - the screen background turns blue and all the navigation menu disappears. It feels like you are redirected to an external app We would like to understand what the value proposition is for this change? For users that are very used to the existing process, what value does it offer for them? Given that this change is due to be rolled out on June 18th we would appreciate if you can confirm if this is optional o

sfurtekNew Participant

asked in Design & Marketing

Learner Content Search functionality

Our current content is stored within courses, we have a few quick reference guides so users can find documentation quicker. We have implemented drop-down header links for our most popular content, we have activated SEO search and have populated keywords, and we have added for each course a “topic” menu option. My question is can the “Search for Content” option return results for individual PDF pages within course materials instead of showing you the list of courses the PDF page instructions might be available in and having to then search within the course to find the PDF page?

KoreyNew Participant

asked in Configuration, Administration & Reporting

Report that shows which questions learners are struggling with

I’m looking for a report that shows the pass/fail percentage of each individual question in an assessment. I don’t particularly care which answer folks are picking, or who is getting it right/ wrong. Just trying to get a grasp of which questions people are struggling with, and which ones might be a bit too easy.Does anyone know if this is possible/ how it can be done?Thanks in advance!

dhallInspiring

asked in Design & Marketing

Any widgets that can show the courses/content/objects in a Learning Path?

I’m looking to build a page that has courses from all the Learning Paths a learner may have access to. Here’s a terrible sketch from Draw.io.Navigation Bar at the top with links to relevant pages, etc. etc.Hero Image welcoming them to this specific page.Learning Path 1 Widget, dynamically shows courses/content that is in that Learning Path and that Learning Path only.Learning Path 2 Widget, same as Learning Path 1, dynamically shows courses/content that is in that Learning Path.Repeat for LP 3, 4, 5, etc.Has anyone already done something like this? Other alternatives I’ve thought of was running a SP Page that has all the courses on it, but that loses the dynamic aspect and it becomes another thing we need to manage. Thoughts?

dhallInspiring

asked in Content Authoring & Management

How do you track when content needs to be reviewed for accuracy?

Wondering what the others in the community do to track when content or course needs to be reviewed for accuracy. What’s your tracking method and what’s your cadence?My team handles training content for technical software, and with the rapid developments of our product, it is always changing so we don’t want stale / inaccurate information existing. Curious what others do and looking forward to the reponses!

gguillenInspiring

asked in Conversations on Customer Education

Survey - Learner able to select answers but can't submit

Has anyone ever encountered this?: Learner can select answers in surveys but then can’t submit? I’m thinking it’s something with the individual’s firewall, not saying it’s a Ti glitch. But I wanted to check here if anyone experienced it or had suggestions for how to address it. (Obvious workaround is to use a different device but in some cases learners don’t have a second device to try.) Thanks in advance!

Alexis McLaughlinInspiring

asked in Configuration, Administration & Reporting

Notification time frames

Has anyone figured out the hard timing on notifications? We have a few that are set up to go X time before an event start date and find that the timing of when those go out are all over the place. It’s not a hard 24 hours, 1 hour, etc. When talking to TI, we’re not getting hard and fast rules and it’s throwing us off. For example, we had a person today enrolled in an ILT that started at 9am, but the notification didn’t go out until 9:05. We’re new to using notifications, so any help with the best practice on these would be really helpful.

chetler-findlayInspiring

asked in Configuration, Administration & Reporting

Learner Reporting

Hello! Looking for insight as to how others may be managing reporting within TI. We currently are only looking at the native reporting options within our platform.We have learners who are completing knowledge assessments, receiving the confirmation certificate email that they have completed the assessment but are not appearing on the course level report as complete. If I go into the learner, I can see that they have completed the assessment. This is causing issues with our department leads as the reports are not showing correct data. If I create a new report, through the reporting hub (create > how are learners performing on assessments), we still do not see the full picture of the course / learners. Am I missing something? Anyone have any tricks?Any information or feedback would be greatly appreciated. Thank you!

Alexis McLaughlinInspiring

asked in Content Authoring & Management

Learning path expiration dates

We are using learning paths for content and have the need to extend out the time frame from time to time. For example, they buy for 1 year, something happens and we want to extend their access by 2 more months. How are you managing this? In our conversations with content set up, it doesn’t seem like there is any way to manage this on TI if we enter in an expiration date/time frame. We’re being told to manage this time frame off platform and not enter an expiration date at all. This is just posing some internal challenges and wondering if anyone has figured out how to do it in TI?

rncaltonNew Participant

asked in Configuration, Administration & Reporting

Sending form data to email via a CTA button

We’ve got some custom Javascript on our public homepage, which creates a form that pops up and asks users to enter information in a few different fields. We’d like to then have the “Submit” button email that form data to a specific e-mail inbox. Anyone else doing something similar, and if so, how did you configure it?

FCioancaNew Participant

asked in Design & Marketing

Can a subscription be added to a collection, along with specific content?

We would like to create collections that comprise of a content piece (Certification exam) and a subscription (all courses). TI documentation seems to suggest that this is possible, but we have not figured out a way to do it. Do you have any suggestions on how to achieve this, if it’s indeed possible? Thank you!

kristinmizeKnown Participant

asked in Content Authoring & Management

Events Sidebar Layout Issues

Hello! Just curious if anyone else is experiencing issues with their sidebar layout specific to Virtual Events? Our start button is not displaying and when we go to edit the layout in the design tab - the changes do not display across our instance. I have submitted a support ticket, but was curious if others are experiencing this, and if you have found workaround solutions? Thanks!

chetler-findlayInspiring

asked in Conversations on Customer Education

eLearning Legal Agreement

Hello! Do you require your customers / learners to sign any sort of legal documentation or license agreement to use the platform / courses? If so, any insights into the information or legal verbiage? Thank you in advance!

asked in Design & Marketing

Can I edit the course detail page

We would like to add the “Source” field to the course detail page - anyone know if there is a way to do that as a whole? I only see the layout for the course detail sidebarThanks-

chetler-findlayInspiring

asked in Content Authoring & Management

Learning Paths | Completion Criteria

Hello!I have a question on Learning Paths and how others may be experiencing them. I have a heard this a few times from our customers and internal users. I cannot figure out the reasoning. A user has completed all of the required courses within a Learning Path - the courses are showing as 100% Done / Complete. However, the user is either 1) Unable to receive full credit for the course through the points Gamification 2) everything within the course is showing as Green / completed but they do not receive the Certificate of completion. Attached in image LP1 is my user that completed the Learning Path, showing that the Certificate has been granted (Learner has not received), however milestone 2 is showing as “Not Complete”. LP2 image shows the course listed as Complete, but the points obtained is 125 / 150. Any information or feedback would be greatly appreciated. I keep spinning my wheels and coming up with no logical reason! Thank you!

dhallInspiring

asked in Configuration, Administration & Reporting

Dashboard Filters - Limit selection based on another "required" filter?

Here’s the use case. We have the Learner’s direct manager imported via SSO into a Learner Custom Reference field. On the Dashboard we are creating, we have a required filter with limited selected “Managers”, searching against Learners where that “Manager” appears in their Reference field.I’d like to add a “Learner” filter so they could find the Learner they care about, but right now it shows everyone in the sublicense. Is there a way to limit the choices of a filter to only those that that meet the criteria of another filter?

1
2
3
4
...
8

Page 1 / 8

Powered by Gainsight

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Username *

E-mail address *

Last Name *

First Name *

Integrations you have in place

Company *

Job Title *

Organizational Role *

Admin Client Admin Client Manager Course Author Customer Service Instructor Executive Partner Other

City, State (Province) *

Country *

Tell us about you

Business Area *

Customer Education Professional Training Education Services Partner, Seller, Distributor Training Other

Thought Industries Products You Use *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

New to Thought Industries Community? ===> Create an account <===

Username or Email

Password

Remember me

Forgot password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK