Unanswered questions

122 Topics

mkendrickNew Participant

asked in Configuration, Administration & Reporting

is there a way to email individual learners within a course instance/session?

I know that we have the ability to email all learners within a course instance/session, but does anyone know if there is a way to email individual learners within a course instance/session? I only see an option to email everyone, but not individuals.thanks,

2 days ago

juliefiretech

asked in Configuration, Administration & Reporting

enrollment limit within learning paths

Do ILTs in a learning path respect the enrollment limit of the individual ILT?Here’s our scenario: We sell ILTs that have a hard limit of attendees so we use the “limit enrollment” feature within the ILTs Enrollment tab. We would like to be able to bundle 2 ILTs together for sale, but we want the individual ILTs enrollment number to be respected because we will still be selling the individual ILT as well.The question is: If we put 2 ILTs in a learning path, will the individual ILT enrollment limit be respected after a purchase of the learning path? Example:ILT A - enrollment limit = 10ILT B - enrollment limit = 10ILT Bundle = No enrollment limitUser A purchases ILT A individually > there are now 9 seats available for ILT AUser B purchases ILT Bundle > will the system remove 1 seat from each ILT so that there is now 8 seats available in ILT A & 9 seats available in ILT B? Anyone have any experience with this?

3 days ago

kristinmizeKnown Participant

asked in Content Authoring & Management

Trying to audit content for all existing custom fields that are being used

We have over 400+ pieces of content in our system and did not do the best job of ensuring all custom fields + tags were as accurate as they should have been. The custom fields + tags are pulled into the catalogs to help a customer search through our content to find what is relevant to them. We need to basically conduct an audit of every single piece of content and the custom fields + tags that are attached. Does anyone know if there is a report you can run to do this? Or do we have to go into each individual content item, check the custom fields + tags and basically maintain a spreadsheet outside of TI to do this? Thanks for the help!

3 days ago

charles.zimmermanInspiring

asked in Content Authoring & Management

Control Panel Font Gone Whacky

Has anyone else been seeing this in the control panel? Fonts out of alignment and taking on new sizes.

3 days ago

mkendrickNew Participant

asked in Content Authoring & Management

course group/session creation issue

We created a course group in our sandbox environment and promoted/copied it to our production environment. Once in production, we created one session from the course group before we realized that two of the sections of the course group had not been published. We immediately published them in the main course group, but ever since then when we create a new session from it, one of the two sections that weren’t originally published still creates one of those sections as unpublished in the new session (even though both sections are now published in the course group). Has anyone else run across this bug? If so, have you figured out a solution/fix for it?thanks,

4 days ago

chetler-findlayKnown Participant

asked in Content Authoring & Management

Content License Agreement

Hello! Resurfacing this question - Do you require your customers / learners to sign any sort of legal documentation or license agreement to use the platform / courses? If so, any insights into the information or legal verbiage? Thank you in advance!

4 days ago

Alexis McLaughlinInspiring

asked in Content Authoring & Management

SCORM Connect

Does anyone use SCORM Connect? If you do, what has your experience been with it and specifically how is the reporting for you? I know so much depends on the client LMS and what gets sent back, but just curious if we’re the only ones that seem to have a hit or miss experience with it.

18 days ago

pjgoldsteinNew Participant

asked in Configuration, Administration & Reporting

How might I report on search terms entered by users in our catalog

Where can I view a report of search terms entered by users on our catalog?

18 days ago

juliefiretech

asked in Configuration, Administration & Reporting

Test Learners showing up in reports

hello!Do you all use test learners in your systems? Any secrets to not having them show up in your reports easily? It would be great if we had another learner type that we could use. I feel like there should be something easy I’m missing-Thanks!--Julie

24 days ago

sleverParticipating Frequently

asked in Configuration, Administration & Reporting

Using Power BI Embedded in TI

We have an interesting use case for our TI platform. We would like to be able to provide access to Power BI Embedded through the LMS. The Power BI Embedded would take the user to a Power BI report dashboard that has been customized for our learners (not TI data). Has anyone done this before? If so, how?

25 days ago

eferrinNew Participant

asked in Conversations on Customer Education

Delivery Date for Recommendation Assessment and Recommendation Engine Help Articles

Hi Ti!Any word on when the community can expect to see help articles on the Recommendation Assessment and Recommendation Engine tools?Until those are available, what resources would you recommend we use to better understand these tools?Many thanks,Em

25 days ago

chetler-findlayKnown Participant

asked in Conversations on Customer Education

eLearning Legal Agreement

Hello! Do you require your customers / learners to sign any sort of legal documentation or license agreement to use the platform / courses? If so, any insights into the information or legal verbiage? Thank you in advance!

1 month ago

wwaysonParticipating Frequently

asked in Design & Marketing

CSS Code

Hello, I am new to CSS and doing some self-learning. In the meantime, I am wondering if any would be so kind as to share CSS to bold and color a widget title. Thank you in advance!

1 month ago

JohnDNew Participant

asked in Design & Marketing

Anonymous

asked in Configuration, Administration & Reporting

Anyone connecting Ti to Hubspot?

Anyone connecting their Thought Industries data to Hubspot?

1 month ago

LisaRollinsInspiring

asked in Content Authoring & Management

Prerequisites

Is there any way to set up a prerequisite as an Or option….like you have to complete Content X OR Content Y to take this course/learning path? Also, how do you add a VILT with sessions as a prerequisite without having to choose each session? So, they could take any session to meet the requirement.

2 months ago

Alexis McLaughlinInspiring

asked in Configuration, Administration & Reporting

Notifications

Has anyone used something to get learner notifications to be a “push” notification on a person’s device as opposed to an email? We have a youth product and am being told that the audience doesn’t use their email at all and want us to create something that would push a notification like an app does.

2 months ago

KoreyNew Participant

asked in Configuration, Administration & Reporting

Report that shows which questions learners are struggling with

I’m looking for a report that shows the pass/fail percentage of each individual question in an assessment. I don’t particularly care which answer folks are picking, or who is getting it right/ wrong. Just trying to get a grasp of which questions people are struggling with, and which ones might be a bit too easy.Does anyone know if this is possible/ how it can be done?Thanks in advance!

2 months ago

Roxi.NevinParticipating Frequently

asked in Configuration, Administration & Reporting

Questions about System Notifications to Learners settings

I have a few questions about the system notifications settings for admins. Are default notifications sent even if they’re not set up in the learner notifications area for specific courses or course groups? Or are emails only sent when the individual notification is created and a specific trigger is set? If a specific notification is disabled, does this mean individual emails set up in the learner notifications won’t be sent even though they’re set up to send based on triggers? How are course notifications emails classified in the system email activity report category? “Campaign” seems to be the only outlier category in the list of possible categories, but how could we determine whether an email sent was a “course starts next week” or “Course starts tomorrow” email.

2 months ago

mgkaulenInspiring

asked in Content Authoring & Management

How to Mark Learners as Attended in ILTs?

How is everyone marking learners as attended for ILTs?The only way I’m seeing is to manually select all attendees and change to attended for each meeting. This is a really tedious process for us when we have 30+ attendees for 3 meetings and we can’t doublecheck our work because there is an hour delay on all bulk functions? I’ve tried the bulk import but it just marks people as completed and doesn’t grant certificates or CEUs.Has anyone found a better way to do this?

2 months ago

mkendrickNew Participant

asked in Configuration, Administration & Reporting

Where are all of the places that the Course Group Title and Session Title appear?

I am trying to determine all of the places that a course group title and session title appear within the platform, e-mails, etc. I believe the course group title appears in the learner dashboard and I believe the session title appears in the certificate earned email, but other than those, I can’t see where else they would show up. If anyone has any additional information, it would be appreciated.

2 months ago

lukefiretechNew Participant

asked in Design & Marketing

H1 Headers and Google Search Results

Hey! I’m looking into the back-end of our website (learning.firetech.com), we don’t have any H1 headers. I can’t seem to find where this can be changed and adjusted within TI. I have changed meta titles and descriptions but that isn’t helping our Google search results. Any help and advice would be appreciated!

2 months ago

Anonymous

asked in Content Authoring & Management

Using Pendo?

For those of you in the software space - is anyone using Pendo to link to TI training? Asking for a friend 😎

2 months ago

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