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Hi There!

Although minimal in contrast to the volume of registrations we receive, we’re finding that a number of users have somehow been able to complete their learning path (or courses) but have not submitted any onboarding survey data (no data on the user record and no data in onboarding survey reports).

The only thing I can think of is that these users were either able to somehow bypass the survey or that the data is not saving in some cases for some reason.

For context, we have several questions in our onboarding survey, most of which are required. As I understand it, there really shouldn’t be a way to skip the onboarding survey. Could this be the result of a spotty or dropped connection or perhaps some sort of browser setting, firewall/add-blockers, etc.?

Has anyone ever ran into this? Aside from conducting 1:1 with users (which would likely be hard to replicate anyway) any thoughts on potential causes or pathways for further investigation? 

Hi Cassandra,

 

This may possibly be caused by how your learners access the Learning path. The Onboarding survey is triggered to discplay the first time that the learner lands on their Dashboard.
If the learner receives a link to the Learning Path Course Detail page, they can be directed straight there to start the learning path while bypassing the Dashboard. Also when they compelte the Learning Path they could just close out of TI, again bypassing the Dashboard and not being presented with the Onboarding survey.

 

However if the learner in question has logged in a number of times and completed a number of pieces of content then the above may not be the case.

If you would like us to look into the speciifics of particular learner please log a support ticket with the learners email address so we can look further into it.

 

I would also be interested to see if any other clients have encountered this and if another pattern has been identified.

 

Best

Jon

Thanks Jon! This is super helpful background info. Will be sure to reach out to CS if I need more support there.

​@Ckushnir This can also be the result of you not making the onboarding questions required.  Hope this helps.  CZ

Thanks ​@charles.zimmerman! Almost all survey questions (save a few) are required, which is why it felt odd that a small percentage have been able to skip. Appreciate you sharing the consideration, though! 

I think the issue might be stemming from what ​@jonsynnott suggested and further exacerbated by the long timeout period that must have been the “base” setting. We’re updating the timeout to occur much sooner in hopes this will also further minimize recurrences. 

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