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We have a customer managing their own Panorama with 150 max seats, and assigning sublicenses to their customers. 

They were unable to add more seats in a sublicense seat limit, and totaling up the number of seats set in each sublicense, it appears they had hit their max 150 seats.  However, the dashboard view that shows Occupied, Allocated, and Seat Limit, shows that they’ve only allocated 54 of the total. 

 

Is there a better way for the customer to get a view of what is truly available vs. what has been allocated via the sublicense limits?  

​@NickStriegel Those numbers historically have been wrong so here is the CSS to hide the whole thing.   Pano Admins can see this so in place of it, we build a Dashboard with what we define as user count.  They can look there.  We also don’t want to distract them from adding new users for fear that the page will turn red if they go over.  This also hides the Enter User Dashboard which has caused much trouble to an unexperienced Admin.  They think they are going to their own Learner profile, and they are not.

.dashboard-stats__container {display: none;}
.analytics-label {
  display: none;
  /* hide active user count from Pano */
}

 

Thanks ​@Second Iteration of Charles .  The custom dashboard is interesting…. would you be willing to share a screenshot of what that looks like and how you’re using it?

Hi ​@NickStriegel! 

Let me know if this support article provides further clarification.

 

Thanks so much,

Dov

Thanks ​@DovKing , that does clarify what those numbers really are showing vs. what I thought they were. 

 

The challenge for the customer is that they don’t have any way to view the number of seats they’ve “allocated” to each of their sub-licenses.  Those numbers count against their limit, but they have no way to see how many they’ve allocated vs. what they have left.  One customer reached out to ask why they couldn’t setup any seats in a new sublicense, and it was because they had allocated them to other sublicences, but that didn’t show up anywhere for them.  

 

Any guidance for providing that information to customers in this situation?

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