For anyone else using the Salesforce Managed Package to sync between Ti and Salesforce, we are seeing that learners that are made on Ti, Ti is trying to sync those learners to contacts that don’t exist in Salesforce.
I’m curious if anyone else is dealing with this and what your solution is? Our CRM team doesn’t want to manage the false users constantly after every sync. How is everyone else managing it?
Our IT team had a hard time with the syncing piece, sending over thousands of rows of data per day. I don’t have all the details, but they ended up turning the sync off. We can create users from SF into TI by pushing them through, but no syncing of data after that. Our admin users didn’t notice.
We’re working through this now and have run into multiple issues due to the odd way the managed package is implemented. Ultimately, it looks like we’re going to setup a “catch all” SF account for the sync job to drop users into that don’t have an existing contact match in SFDC. Also, if a single user in TI has a value populated for SF Contact ID that is incorrect or improper format it will not process the entire sync. It could be the last user in the list of thousands but it will not sync the thousands and drop the last user it, it will fail the entire sync.
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