Question

Is anyone experiencing issues with the % of Video Viewed Completion Criteria?

  • 13 March 2024
  • 4 replies
  • 38 views
KyleITI
Userlevel 1
Badge +1

We occasionally receive requests from learners who claim they have watched required course videos, usually going as far as saying they have done so “multiple times”. This puts us in an awkward position, as we are never ever to replicate the issue on our devices. Has anyone seen issues with this setting on certain web browsers or devices? Or do we continue to treat these requests with skepticism :) 

4 replies

M

Are you setting the % Viewed criteria at 100%? I had a similar issue and resolved it by setting it to 99%. 

KyleITI
Userlevel 1
Badge +1

@michgennarie We started at 100%, and did have a lot of issues with that, but we moved to 90% a year or so ago

charles.zimmerman
Userlevel 4
Badge +3

@KyleITI Thank you.  There do appear to be some built in rules for Wistia that are not even documented on the Wistia site.  

  1. The video must play in a dominant window or tab
  2. You can raise the speed but you cannot fast forward
  3. You cannot scrub the video (manually slide the play progress)
Lifelong Learner
H

We have been dealing with this issue for close to a year now.  We’ve run our videos through handbrake to make them the exact specs that wistia requires, we made sure video completion criteria is set to 90% (as 100% definitely does not work), we’ve told customers about issues with VPN, the proper browsers to use, ad blockers, blocking cookies  etc. We’ve set wistia so that learners cannot change the speed of the video.  We did have a period of time where we were able to get this to replicate and TI was able to replicate it but then when digging in further to the system, which resulted in us being direct back to Wistia.  We are having several complaints about this per day and have difficulty replicating it.  We are also having learners be timed out while playing videos and when it times them out, even if they click they are still here, it refreshes and they lose progress and have to re-start several pages back from where they were in the course.  In addition, we have people getting stuck on pages that have audio only.  All of the time tracking in the system is inaccurate so we cannot even pinpoint the amount of time the learners are spending in the courses with this additional time spent replaying videos over and over.  All this to be said, we’ve tried every single recommendation given to us and we continue to struggle with videos intermittently -- as it doesn’t happen to every learner and it’s hard for us to replicate it.  

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