Hey there! I’m a Tier 2 Technical Support Specialist at Thought Industries, where I help troubleshoot tricky customer issues. I love digging into technical challenges and finding solutions that make a real difference for customers. Outside of work, I’m big on traveling, gaming, and reading—whether that’s exploring new places, diving into a great book, or getting lost in a good RPG. I’m a huge basketball and football fan, and as a die-hard Philadelphia sports fan, I’m always keeping up with the Eagles and Sixers (for better or worse).