Ti folks, is this a bug?

Hi ​@oscar_a_wiggy 

Thank you for your patience. We are investigating internally. Could you share the URL to the dashboard you created? I cannot comment if this is a bug or not. However, you can start a ticket with our support team who can validate and employ our technical investigation team for potential next steps. 

Many thanks!

Jeanne from TI Scaled Success Team 

​@jeannehurtz ​@oscar_a_wiggy  No bug.  Try another field in the filter and always tell what Question your Look started from because tables and datapoints are different in most.  If this is a LP report, back up.  Make it a content report and use the filter for “What Are My Learner Details?”

hi Charles,

thank you for the reply. i have been unable to work on this task for a while, so apologies for the long delay. i checked and the report type is...

Content Actions Log (Site)

and i do have the filters set up the way you describe above…

i don’t know the look that spawned this work. but i do know that i have another dashboard with a look in it that was used for something similar, which i did a ‘save as’ from. 

idea…

maybe i should try this again but from a fresh look.

thoughts?

Hi Oscar 

Thanks for your question! Our reports are action-based, meaning they only reflect data tied to actions that have already occurred. If no action has been taken on a piece of content there won’t be any results shown in the report. 

The logic behind these reports doesn’t anticipate or include data for actions that haven’t happened yet — it simply records and displays what has already occurred.

If you’re expecting to see data but don’t, it often means the user hasn’t yet taken the necessary action.

Thank you,

Karen

A Member of Your Scaled Success Team

thanks Karen.

this makes sense.

i can work in another direction now.

take care.