Greetings Everybody,
I’m having a problem with seeing sub-licenses when using a dashboard filter.
In my dashboard Region = Sub-license.
I have set up a sub-license structure like this…..
- Yaskawa America Sales Distributors Certification Programs (Panorama)
- Main Branch
- Drives
- Drives-Industrial
Drives-Industrial-Central-1
Drives-Industrial-Central-2
Drives-Industrial-Central-3
Drives-Industrial-Central-4
Drives-Industrial-Central-5
Drives-Industrial-South-1
Drives-Industrial-South-2
Drives-Industrial-South-3
Drives-Industrial-South-4
Drives-Industrial-South-5
Drives-Industrial-South-6
Drives-Industrial-East-1
Drives-Industrial-East-2
Drives-Industrial-East-3
Drives-Industrial-East-4
Drives-Industrial-East-5
Drives-Industrial-East-6
Drives-Industrial-East-7
Drives-Industrial-East-8
Drives-Industrial-East-9
Drives-Industrial-East-10
Drives-Industrial-East-11
Drives-Industrial-East-12
Drives-Industrial-West-1
Drives-Industrial-West-2
Drives-Industrial-West-3
Drives-Industrial-West-4
Drives-Industrial-West-5
Drives-Industrial-West-6
Drives-Industrial-West-7
Drives-Industrial-Canada-1
Drives-Industrial-Canada-2
Drives-Industrial-Canada-3
Drives-Industrial-Canada-4
Drives-Industrial-Canada-5
Drives-Industrial-Canada-6
I filled up “most” of the sub-licenses with learners (qty. 83 learners spread across the 46 sub-licenses. And I know that if a sub-license has no learners, it won’t display as a filter choice.)
If I impersonate these 83 learners, I can tell they are in the sub-license and it is working properly.
If I go to a dashboard in ‘Reports’, I don’t see all of the sub-licenses…I only see four. And I know, I have placed the 83 learners in more than four sub-licenses.
This problem happens no matter which dashboard I look at.
I tried both Firefox and Chrome.
A clue…
In the filter of the dashboard, I am using Learner License Details-Name. The filtering works properly on all of the looks in the dashboard. But, I only see four sub-licenses.
If I adjust the filter to use License Details-Name, I can see all of the sub-licenses, but the filtering does not work properly on all of the looks in the dashboard. It just shows ‘No Results’.
I used this same process when I set up the Motion sub-licenses six months ago (you can see them above) and had no issues.
At first, I thought it was just a delay in loading the data into the report area. I see this happen all of the time. Sometimes takes 5~6 hours for dashboards in Reports to update. But I saw this problem on Monday and it still hasn’t changed.
What am I missing?
Thanks