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Question

Pulling a report on badges

  • July 21, 2025
  • 4 replies
  • 36 views
grace.filkins
Forum|alt.badge.img

We have badges setup through Credly but when I go to pull reports on awards I do not see them as being included.

 

Per an article from TI: https://support.thoughtindustries.com/hc/en-us/articles/360045745594-Setting-Up-Gamification

 

“Reporting on awards is available at Reporting  > Reports > Learner Actions > Awards Details. Here you can filter by award type, date, learner, or role type as well as download the report.”

 

Why are these excluded? I am aware I can pull reports in Credly but I am trying to compare numbers because they are off from one system to another. 

    4 replies

    K
    • karinaN
    • New Contributer
    • January 23, 2026

    I don’t use credly, but the reporting on regular badges is lacking. It doesn’t show any award types. How come TI doesn’t have a badges report indicating email and the badge received?

    Also, how come there is no trigger on the email/user notifications for badges? I would love to send the file of the badges to those who actually got one.

      grace.filkins
      Forum|alt.badge.img
      • grace.filkins
      • Author
      • Inspiring
      • January 28, 2026

      I don’t use credly, but the reporting on regular badges is lacking. It doesn’t show any award types. How come TI doesn’t have a badges report indicating email and the badge received?

      Also, how come there is no trigger on the email/user notifications for badges? I would love to send the file of the badges to those who actually got one.

      Better yet they can receive and email. login and share their badge to LinkedIn!

       

      J
      • jeannehurtz
      • Community Manager
      • February 3, 2026

      Hi ​@grace.filkins 

      Thank you for sharing this important feedback. I am working to elevate this internally with our Product Team. To that end, I’ll reach out to you directly for additional feedback and specific details once we’ve had a chance to coalesce all the gamification reporting ideas. 

      Could you help me with more information you might have uncovered in Credly support articles regarding reporting and TI or on Credly?

      I appreciate you! 

      Jeanne from your Success Team

      J
      • jeannehurtz
      • Community Manager
      • February 3, 2026

      Hi ​@karinaN 

      We would love your insights too so I’ll reach out directly and let me know if there are items on gamification reporting we should elevate to Product beyond what you have shared here. 

      Many thanks!
      Jeanne from your Success Team 

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