Catch the replay of our latest Community Roundtable, where Samsara, Ironclad, and Contentful share how they’ve created unique access flows for multiple learner personas. Hear their success stories, best practices, and lessons learned when designing for customers, partners, and internal learners.

This session brings together customer education leaders from Samsara, Ironclad, and Contentful, alongside our Professional Services and Customer Success teams, to explore strategies for building distinct learning experiences across diverse audiences.

Our presenters walked through real-world use cases, highlighting how their organizations approached designing access for learners with different needs, customers, partners, and internal teams, while balancing clarity, scalability, and impact.

Key takeaways include:

• Approaches to structuring public vs. gated learning experiences.

• Considerations when designing access for multiple learner personas.

• Lessons learned from scaling content while maintaining clear pathways.

• Tips for aligning strategic goals with platform configuration.

Presenters included:

• Samsara – Lisa Rothrauf & Summer Smart

• Ironclad – Bill Kelleher, Georgia Green & Debbie Phuong

• Contentful – Aaron Leonard & Rachel Kapicak