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Hey all,

We seem to be having an issue with learner notifications and multiday events. We are trying to send reminder emails out 2 weeks, 1 week, and 1 day before the start of the session. Because there are 3 meetings in this session, our attendees end up getting 9 reminder emails + confirmation + follow up. Obviously this is too many emails, so we are looking into how to cut back on the number. We use pre/post learning which means that the session start date is set way before the actual meeting because we need people to access content and information ahead of time.

Has anyone found a way to set up learner notifications for a course group that send based on the first meeting date in the session?

Are your multi-day events online or in-person? Could you just move to 1 meeting that lasts several days? That is how we arrange all of our multi-day events so they get just the one email for that event per trigger.

That’s smart, especially for in person events. Unfortunately our events are online and the meeting creation creates the meetings in our GoTo system. We will definitely look into this for out in-person events. Thank you!

@mgkaulen - I know this is a really late response, but we have this toggle in our event notifications to prevent that from happening--

 

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