Announcements and Guidelines

Welcome to the community! Grab a cup and join the conversation.

19 Topics

Thought Industries
Thought IndustriesCommunity Manager
published in Thought Industries announcements

Coming Soon! Exciting New Administrator User Interface ChangesNews

We have some exciting news to share! On December 13, you’ll be able to preview  some new design changes to the Administrator interface in the Thought Industries platform. These changes modernize and simplify the Admin Console, making it easier for you to find the things you need, reduce clicks, and get your work done faster and more efficiently. What is Coming?New Navigation for the Admin Console, which includes:Modern, collapsible navigation that is more intuitive and requires fewer clicks Settings moved closer to their respective  areas (e.g. Course Settings) for easier access Landing pages that better organize settings-heavy areas and describe their functional purpose Personal Color Modes to make your workspace uniquely youYou can see a sneak-peek of the new design below:Preview of Course Settings area of platformWe’ve also redesigned the homepage to surface important metrics through dashboards including:Executive Summary Revenue Summary (if utilizing eCommerce features) Content Usa

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Thought Industries
3 days ago
amberkleven
amberklevenBrainy
posted in Thought Industries announcements

Upcoming Office Hours: October 10th- SCORM Connect, Zapier, Segment, SFDC

Join us on 10/10 at 11AM ET/10AM CT to discuss why you might use SCORM Connect as part of our Integrations & Features Series! About Office HoursWe meet weekly on Tuesday from 11AM ET/10AM CT for 90 minutes. The first 45 minutes are direct instruction of a particular topic, followed by 45 minutes of peer-to-peer discussion. Get registered for this session and all future sessions here. Have questions about Office Hours? Post them here! Take a look at our upcoming Office Hours topics10/17: Integrations & Features Series: Understanding Third-Party Services (Zapier, Segment, and SFDC)10/24 Reporting Hub: Overview and Library Reports10/31 Reporting Hub: Overview of Explore/Custom Reports11/7: Reporting Hub: Custom Look & Dashboard Creation11/14: Reporting Hub: Content Reporting

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amberkleven
1 month ago
Thought Industries
Thought IndustriesCommunity Manager
published in Thought Industries announcements

Were you at Cognition23-Part 2?COG23

And I thought yesterday was good! Wow! Today was mind-blowing in so many ways! (Yes, the exclamation points are necessary ;) )Robin Wadsworth opened the day with a recap of yesterday and the attention grabbers for today and it rolled right over to the TI product showcase. There's another post out there that talks about all of the cool things we're up to, but Todd Boes, Jennifer Vu , Alejandro Haydar and Jessie Gold showed off some VERY cool toys. By far, the most popular comment in the chat was 🤯. And I don't disagree.Paul Merrylees was up next with some amazing advice on serving our customers, of course, backed with some great data. Rachel Rheinhart was there to showcase some of that data. You can always count on Paul and Rachel to have the information you need to move your program in the direction you want to go.Robin wrapped up the morning and showcased the dual track afternoon.Track I started with Sadie Dickman discussing accessibility with Jonathan Avila, CPWA at Level Access fro

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Thought Industries
1 month ago
Thought Industries
Thought IndustriesCommunity Manager
published in Thought Industries announcements

Cognition - Day 1COG23

It was such a packed day of information and interactions! I know some of that is because so many people worked so hard to make this week a reality. Thanks particularly to Jaclyn Blake and Michael Daecher for all the herding cats that they have done to get through to today.Every conference starts off with a welcome message, but WOW! what a message! Robin Wadsworth is one of the best out there to get the thoughts moving in the right direction. She knows how to bring the interest and target the themes every single time. And this is the third time I've seen her do it. Adapt! Innovate! Scale!Which led up to BARRY KELLY , where the comments were all about how natural his presentation was, and how nice it would be to go for a beer with him. Which is true. But the story he wove was really about Thought Industries - how the past has shaped the present as we move into the future. 10 years! In software time, that's old! The story was certainly one of progress, of the advent of panorama (one of th

170
Thought Industries
1 month ago
amberkleven
amberklevenBrainy
posted in Thought Industries announcements

Upcoming Office Hours: September 26th- Single Sign-On (SSO)

Join us on 9/26 from 11AM ET/10AM CT to discuss SSO (Single Sign-On) Configuration as part of our Integrations & Features Series! About Office HoursWe meet weekly on Tuesday from 11AM ET/10AM CT for 90 minutes. The first 45 minutes are direct instruction of a particular topic, followed by 45 minutes of peer-to-peer discussion. Get registered for this session and all future sessions here. Have questions about Office Hours? Post them here! Take a look at our upcoming Office Hours topics10/3:  Cognition: No Office Hours. (Use code EDUCATION10 for a 10% discount!)10/10: Integrations & Features Series: Using SCORM Connect, Zapier, Segment, and Salesforce Managed Package10/17: Integrations & Features Series: Understanding Third-Party Services (Google Analytics, Localize, etc.)

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amberkleven
2 months ago
amberkleven
amberklevenBrainy
posted in Thought Industries announcements

Upcoming Office Hours: September 19th- Bongo Video Assessments

Hey everyone!Next week, Emily McLellan from Bongo will be joining us to discuss all things Bongo video assessment. If you have the Bongo integration enabled on your site or are hoping to learn more, this is a good opportunity for you.In our peer-to-peer discussion, we will consider and discuss the following: How might your organization use it? or How do you use Bongo? Individual Assignment, Video Question and Answers, or Interactive Video (Individual Assignment, Video Question and Answers, or Interactive Video) What else do you want to know about using and maximizing Bongo for your organization?  About Office HoursWe meet weekly from 11AM ET/10AM CT for 90 minutes. The first 45 minutes are direct instruction of a particular topic, followed by 45 minutes of peer discussion.  Get registered for this session and all future sessions here. Take a look at our upcoming Office Hours topics and join us when you can!9/26: Integrations & Features: SSO (Single Sign-On) Configuration10/3: 

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amberkleven
2 months ago
Vandana
VandanaNew Participant
posted in Getting started in the community

VOTE for Exterro: Cognition Nomination Showcase

Hi Members,Greetings from Exterro Academy, we have been nominated for Cognition Customer Showcase Awards 2023, please watch our presentation and vote for us, your vote is valuable for us. VOTE  

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Vandana
3 months ago
A
Anonymous
posted in Thought Industries announcements

Cognition Nomination Showcases

They’re all on the Events calendar now. Would love to see you there to see what innovative creations you all can come up with. They start this Thursday and run through next week.

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3 months ago
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Anonymous
posted in Thought Industries announcements

Panorama Discussion Video Now Available

You can always access all videos from the Video Library link in the menu. Here’s the link to the video that showcases @RebeccaAdams from Charles River Development and @Heather.Morton from CentralReach and their use cases for Panorama: Panorama Discussion

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4 months ago
Thought Industries
Thought IndustriesCommunity Manager
published in Thought Industries announcements

Celebrations!!!!!News

Promotions!!!Ruthanne Brodeur (Charles River Development)     Promoted to Vice President, Learning Strategist & Instructional DesignerCourtney Hetler-Findlay (Softwriters)     Promoted to Director, Learning and DevelopmentCongratulations to you both!!! 

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amberkleven
6 months ago
A
Anonymous
asked in Thought Industries announcements

Cognition Customer Day Agenda

Question for you @all: We have a second session on Customer Day that we could fill three ways:[1] A product workshop: A chance for you to work with our customer education team.[2] A speaker on customer education strategy - think someone like Dave Derington.[3] A small group networking session - 4 or 5 people to a breakout room to talk together.Which would you prefer? Comment with the number, or other suggestions by April 21st.Thanks! ---Kristine

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7 months ago
A
Anonymous
posted in Thought Industries announcements

First Virtual Meetup

The first East Coast virtual meetup is on the calendar! Looking forward to seeing you there. This first session is a meet and greet to get a feel of what you would like to discuss. Have any ideas? Leave them here, and I’ll put them on the agenda.

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10 months ago
A
Anonymous
posted in Thought Industries announcements

Holiday Party Update

It was a great first party for the Community! Many thanks to all that attended. The winning discussion was around traditions and what families do every year. And from that discussion came…Apple pie moonshine◦ 1 gallon apple juice ◦ 1 gallon apple cider◦ 3 cups white sugar ◦ 1 cup brown sugar◦ 1 tsp vanilla◦ 2 cloves◦ 12 cinnamon stick ◦ 1 liter everclear◦ 2 cups vanilla or cake vodkaBoil all but alcohol. Simmer and dissolve all sugars. Cool. Remove spices. Pour into bottles and add 1 cinnamon stick per bottle.Thanks, @grace.filkins for the recipe! 

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11 months ago
A
Anonymous
posted in Thought Industries announcements

Summary - Cognition Wednesday

The Wednesday morning sessions of Cognition22 were packed to the top with the concept of “Building without Limits”. It was all about Helium, Thought Industries' new tools for a headless LMS. It’s another IYKYK situation. In combination with the No Code/Low Code solutions, there is no limit to what can be built for learners. It was really a mind-blown type of experience to listen to it all. Barry Kelly, Todd Boes, Chris McClelland and Michael Siegel gave us all a lot to think about, dream about, even.And then came Ryan Dillon’s Hot Takes Live! - Be careful if you ever get invited to the hot seat! Peter Scott of the American Pet Products Association and Katie Barr, at Haymarket US really emphasized the use of marketing to target monetization and scaling strategies as lessons learned during pandemic times. And they ate wings with HOT SAUCES. And survived.I sat in on the VR session - it was AMAZING to see how the team at the Damage Prevention Academy, led by Jay Stevens, have been able to

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1 year ago
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Anonymous
posted in Thought Industries announcements

Summary - Cognition Tuesday

How energizing today was! Cognition22 opened with Robin Wadsworth building up the energy and focusing attention on the content for the day. Barry Kelly, as the visionary he is, talked about what learning everywhere can mean as we build our strategies without limits. And then he backed it up with people who do just that every day: Henry Schuck is the CEO of ZoomInfo, TI’s Overall Excellence award winner, and showed why as he spoke to the importance of customer education in his customer success and the role education played as they scaled to be REALLY BIG. This was followed by a great conversation with Zack Parnell, the CEO of ITI, another TI award winner.  Zack showed us how this happened by talking through the way they’re launching new technologies into the learning everywhere scenarios. It was amazing to hear the progress they’ve made. Favorite quote: Henry Shuck said “ROI and CE go hand in hand”.And if you ever wanted to see how the maturity model really works, this was the day. Tom

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M
1 year ago
A
Anonymous
posted in Thought Industries announcements

Summary - Cognition Customer Day

What an exciting day. You know when you put in all of the effort and really want things to go well? And they do? It’s a great feeling! That’s today. We kicked off our Cognition22 events with a day dedicated to our customers. Back in those early days this year, I spent some time trying to figure out how to make this position my own. And it came down to celebrating our customers’ success. So Customer Day was born. The day started with an energizing welcome by Robin Wadsworth, our President, followed by some amazing measures of progress by our CEO and co-founder, Barry Kelly. I followed up the morning introduction with an update on our community, and all of the great things we have in store for the end of this year and the beginning of 2023. It was a great way to start the day.Special thanks to the moderators and speakers that were so generous with their time and knowledge - Amber Kleven, Dov King and Morgen Gallo presented great content on product, while Dave Derington and Tyler Foster w

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1 year ago
Thought Industries
Thought IndustriesCommunity Manager
published in Thought Industries announcements

Thought Industries Launches 'The Customer Education Playbook'News

The book, co-authored by Thought Industries executives Barry Kelly, Chief Executive Officer, and Daniel Quick, Senior Vice President, Learning Strategies, is based on the experience of the authors and the company in helping businesses design, build and manage customer education programs and measure their impact and returns.“Customer education is the ideal way to build enduring customer relationships,” Kelly said. “In The Customer Education Playbook we show businesses how to engage with customers throughout their lifecycle so they are better informed about your product pre-purchase, take less time to onboard and reach time to value, and fully engage with your product long-term to improve renewal rates and provide genuine advocacy for your brand.”Daniel Quick, Thought Industries SVP of Learning Strategies and Co-Author of ‘The Customer Education Playbook’The book outlines a 12-step process for building customer education programs that create value by streamlining trials, expediting onboa

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Thought Industries
1 year ago
A
Anonymous
published in Getting started in the community

Community Guidelines

Community GuidelinesWelcome to the Thought Industries Customer Community! We’re glad you’re here. Take an opportunity to grab a cup of your favorite beverage and join in the conversation. Interested in better designing your space? Getting ready to monetize your site? Want to better understand the maturity model and where your organization wants to go? There’s a place for that here.This community is designed as a café of ideas: a space for Thought Industries users to ask questions, share experiences, collaborate and grow, personally and professionally, in the customer education space.ParticipateWe welcome your participation in the communities. Conversation and sharing amongst the people that do what you do is a very powerful way to level up your practiceSome Do's:Search for your question first before starting a new conversation in a channel. Share your challenges and ask for advice and guidance from others here in the community. the exchange of information is what keeps our community ac

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1 year ago
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Anonymous
published in Getting started in the community

Welcome!News

Welcome to Thought Industries Customer Community!We’re glad you’re here. Grab a cup of your favorite beverage and join the conversation. I am so excited to welcome everyone to the community. Many of you have communicated how much you would like to be able to share experiences and ask questions of others using TI. So here we go. Here’s an overview of the options available through our community.Announcements and GuidelinesOur community guidelines are posted here, as well as available in the Terms & Conditions link at the bottom of the site.Take a moment to introduce yourself.Anything else of interest will also be posted here.Join the ConversationFind the various discussion channels regarding product and growing your education business. Content Authoring & Management focuses on questions and discussion around authoring content and managing content. Have you figured out a great way to use micro-courses? Let us know. What about certificates?Design & Marketing focuses on the desi

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1 year ago
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