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heather.fergusonNew Contributer

Content Authoring & Management

Issues Uploading GIFT Files for Exam

Hi all,I’m working on setting up knowledge exams and uploading separate GIFT files. 4 of my files keep coming back with this error “We were unable to parse the GIFT file you uploaded. Please make sure it is a valid GIFT file and try again.” I’m using the same template for all 12 of my files, so it’s strange to me that the same 4 are coming back with errors. I’m new to GIFT - thus the template - and I need to know if there is some common mistake I need to check my files for? Google hasn’t been helpful. Thanks

oscar_a_wiggyNew Contributer

Dashboard - What am I missing

Hi folks,I’m stumped and I thought I would run this question by you all.I have a learning path that has a milestone with a few items inside of it.What I want to do is create a dashboard in Ti that mimics a handmade sheet in excel (that unfortunately we use).I created a dashboard like this…..It works (sort of) but it does not show the other items in the learning path that Amos has not completed.My filters look like this…………….Content details lists all of the items in the learning path.Content status lists all of the options including ‘not enrolled’ and ‘not started’.My thoughts tell me I should be seeing the learning items in the path that he has notenrolled in or started as well.What am I missing?Much thanks!

Eniko FarkasNew Contributer

Content Authoring & Management

Interactive time stamps under videos

How can I add clickable timestamps under the video if the video is embedded through the Wistia integration? Ideally, when a user clicks the timestamp, the video jumps to that part (no new tab opening).

chetler-findlayInspiring

Content Authoring & Management

Highlight Zones

Hi All - I was going to submit a support ticket, but thought I would ask the Community first. Does anyone else run into issues where, when a Learner expands the text for a Highlight Zone, the text is cut off, and they cannot scroll to see the top? Any information or feedback is always appreciated! Thank you!

mgkaulenInspiring

Content Authoring & Management

Downloadable Resource Content Type

Hi Everyone! We are looking for a way to easily assign downloadable content to individual learners.We have tried articles but it doesn’t look great at all when trying to use it just for the file download. For Instructional videos, we are able to use the video content type.For Downloadable PDFs we are able to use a micro course with a PDF viewer with download enabled.We have yet to figure out how to share a downloadable excel file or similar items. Does anyone have any experience in trying to do this? What did you find works the best?

RKBrodeurInspiring

Content Authoring & Management

Adaptive Learning Paths

We’ve set up a “choose your topics” learning path where the learner first goes through an introduction to the topic, then they choose which areas they need/want to learn more about. The Learning Path then assigns the next topics based on what they’ve selected. The learner can choose one, two, or all three topics. This was my first attempt so I kept it simple. In the future I’d love to build out learning paths that assign content based on a learner’s experience, answers to a pre-test, or different levels of difficulty. Is anyone else using Adaptive Learning Paths and if so, what are the scenarios?

Thought IndustriesCommunity Manager

Virtual Roundtables

Rewatch: Advanced Design: Elevating Your Site Styling

In this Customer Virtual Roundtable, the talented team from SOCi shares their top graphic design tips, efficient production workflows, slide styling tricks, Wistia know-how, and more. See how they bring it all together in the platform to create elevated, polished learner experiences.This session is packed with practical ideas you can put to use right away. Enjoy! This session features the dynamic duo from SOCi: Kellie Petruzzelli, Customer Education Program Services Director, and Emily Morgan, Instructional Design Program Director. Together, they bring a wealth of experience, creative strategy, and practical design insight to help you take your site styling to the next level. What you'll learn in this rewatch: Tips for graphic design that elevate your site without overcomplicating it Time-saving graphic production techniques for a smoother workflow Slide design tricks to enhance visual impact and readability Wistia tips and tricks for polished video presentation How to tie it a

Eniko FarkasNew Contributer

Configuration, Administration

Archiving vs deleting

I’m curious how others use the archive and delete functionalities for courses. What is your strategy behind archiving vs deleting?

Eniko FarkasNew Contributer

Which metrics do you use for MAU?

I’d like to report on my MAUs (both seeing the number for the current month and as a time series month by month). The pre-built report by Ti doesn’t work for us because it doesn’t allow us to filter out internal email addresses.I have tried using Learner Engagement by Date and Views Timestamp Month to recreate the Ti-built chart and then to filter out the internal emails, but the results are always slightly off.All of my users are in one panorama.

grace.filkinsInspiring

Pulling a report on badges

We have badges setup through Credly but when I go to pull reports on awards I do not see them as being included. Per an article from TI: https://support.thoughtindustries.com/hc/en-us/articles/360045745594-Setting-Up-Gamification “Reporting on awards is available at Reporting > Reports > Learner Actions > Awards Details. Here you can filter by award type, date, learner, or role type as well as download the report.” Why are these excluded? I am aware I can pull reports in Credly but I am trying to compare numbers because they are off from one system to another.

heather.fergusonNew Contributer

Content Authoring & Management

Issues Uploading GIFT Files for Exam

Hi all,I’m working on setting up knowledge exams and uploading separate GIFT files. 4 of my files keep coming back with this error “We were unable to parse the GIFT file you uploaded. Please make sure it is a valid GIFT file and try again.” I’m using the same template for all 12 of my files, so it’s strange to me that the same 4 are coming back with errors. I’m new to GIFT - thus the template - and I need to know if there is some common mistake I need to check my files for? Google hasn’t been helpful. Thanks

Eniko FarkasNew Contributer

Content Authoring & Management

Interactive time stamps under videos

How can I add clickable timestamps under the video if the video is embedded through the Wistia integration? Ideally, when a user clicks the timestamp, the video jumps to that part (no new tab opening).

chetler-findlayInspiring

Content Authoring & Management

Highlight Zones

Hi All - I was going to submit a support ticket, but thought I would ask the Community first. Does anyone else run into issues where, when a Learner expands the text for a Highlight Zone, the text is cut off, and they cannot scroll to see the top? Any information or feedback is always appreciated! Thank you!

mgkaulenInspiring

Content Authoring & Management

Downloadable Resource Content Type

Hi Everyone! We are looking for a way to easily assign downloadable content to individual learners.We have tried articles but it doesn’t look great at all when trying to use it just for the file download. For Instructional videos, we are able to use the video content type.For Downloadable PDFs we are able to use a micro course with a PDF viewer with download enabled.We have yet to figure out how to share a downloadable excel file or similar items. Does anyone have any experience in trying to do this? What did you find works the best?

grace.filkinsInspiring

Pulling a report on badges

We have badges setup through Credly but when I go to pull reports on awards I do not see them as being included. Per an article from TI: https://support.thoughtindustries.com/hc/en-us/articles/360045745594-Setting-Up-Gamification “Reporting on awards is available at Reporting > Reports > Learner Actions > Awards Details. Here you can filter by award type, date, learner, or role type as well as download the report.” Why are these excluded? I am aware I can pull reports in Credly but I am trying to compare numbers because they are off from one system to another.

Eniko FarkasNew Contributer

Configuration, Administration

Skip detail page vs External detail link

We have Skip the course detail page when the learner has access on to make the enrollment experience smoother. However, the redirection seems very slow and the details page is still visible for a split second. Is this something that can be improved? We were thinking of using the External detail link to avoid this. How do these two features work together? What are some scenarios we might not be thinking of here?

WhetstoneNew Contributer

Accessing grading, status and feedback as a query or report

Hello community, I would like to query the TI database to report on the results for assignments within a Panorama. I’d like to see the grade, status and evaluator comments so that I can run an AI analysis on learner progress/challenges. How can I do this?

Eniko FarkasNew Contributer

Design & Marketing

Breadcrumbs for navigation

Has anyone implemented breadcrumbs for navigation? Our devs say that the backend and the structure of the URLs isn’t built to support this natively, but for an improved UX we are seriously considering this.

SanthaNew Contributer

Learner Login Report

Hi,I am looking to generate a report that includes the following metrics within a specified time range: Total time spent by learners on the LMS platform Number of learner visits Any guidance or suggestions on how to retrieve this information would be greatly appreciated.

LisaRollinsInspiring

Configuration, Administration

SSO Configuration Ideas

We currently have SSO set up for our instance via an icon in our product that directs users to one of our panoramas and provisions content based on their role in our product. It works great. However, we also need users to be able to log in since they use a different product. So, we split them into two different panoramas - one for SSO and one for logins only. We are looking to set up the SSO for the one panorama only, but running into the snag that we have users who SSO into our product, so we don’t own their identify, we just verify it and let them in. So, it appears that if a user SSOs into our product, we wouldn’t be able to kick them over to TI because TI won’t be able to also verify their information? Has anyone dealt with this? We do not want to create a panorama for each customer and set up a different SSO for each customer.

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