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Configuration, Administration & Reporting

Configuration, Administration & Reporting

Join the discussion on best configurations as you build out your cloud learning system.

94 Topics
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94 Topics

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craig_sumnerNew Participant

posted in Configuration, Administration & Reporting

Reporting Hub Dashboard

Hi we are looking at creating a group dashboard with key high level analytics, maybe even several dashboards, I was wondering if anybody here had set up dashboards and could share some of what they had created?

grace.filkinsInspiring

asked in Configuration, Administration & Reporting

Reporting/Looks Folders

Can folders in reporting be shared so all looks are organized the same from one manager to another?

A

Anonymous

asked in Configuration, Administration & Reporting

Anyone connecting Ti to Hubspot?

Anyone connecting their Thought Industries data to Hubspot?

Alexis McLaughlinInspiring

asked in Configuration, Administration & Reporting

Notifications

Has anyone used something to get learner notifications to be a “push” notification on a person’s device as opposed to an email? We have a youth product and am being told that the audience doesn’t use their email at all and want us to create something that would push a notification like an app does.

Roxi.NevinKnown Participant

asked in Configuration, Administration & Reporting

Questions about System Notifications to Learners settings

I have a few questions about the system notifications settings for admins. Are default notifications sent even if they’re not set up in the learner notifications area for specific courses or course groups? Or are emails only sent when the individual notification is created and a specific trigger is set? If a specific notification is disabled, does this mean individual emails set up in the learner notifications won’t be sent even though they’re set up to send based on triggers? How are course notifications emails classified in the system email activity report category? “Campaign” seems to be the only outlier category in the list of possible categories, but how could we determine whether an email sent was a “course starts next week” or “Course starts tomorrow” email.

mkendrickNew Participant

asked in Configuration, Administration & Reporting

Where are all of the places that the Course Group Title and Session Title appear?

I am trying to determine all of the places that a course group title and session title appear within the platform, e-mails, etc. I believe the course group title appears in the learner dashboard and I believe the session title appears in the certificate earned email, but other than those, I can’t see where else they would show up. If anyone has any additional information, it would be appreciated.

KoreyNew Participant

asked in Configuration, Administration & Reporting

How long are learners taking to finish a course or path?

I would love to see a report that shows the duration learners spend within a course or path. If I have goals to ensure courses don’t take learners longer than X hours, this would be extremely helpful to see if it’s too difficult, or if people are just skipping through content and therefore taking much less time than I intended.

asked in Configuration, Administration & Reporting

Enrollment dates vs Scheduled release

Does anyone know if there is any functional different between setting Content Enrollment dates vs a Scheduled Release? or if changing the date for either of these causes any issues?I’m struggling to find any documentation on it. Maybe in an office hours somewhere?Thanks-

DenjohnsonInspiring

asked in Configuration, Administration & Reporting

Hotspot Zone - Color of outline

Does anyone know if it is possible to change the outline color for the Hotspot zone activity? It is black and hard to see. Red or something would stand out better. Suggestions?

asked in Configuration, Administration & Reporting

Slow Report loading? If so, would you submit a support ticket too?

Hi Friends!If your reports are loading super slow recently (within the last week), would you submit a support ticket about it? I’m hoping to get some assistance in numbers!Thanks!

wwaysonNew Participant

asked in Configuration, Administration & Reporting

Stacked Bar Chart

Hello,I am attempting a simple report to show how many times each content is accessed.Report 1 - have to pull by content status where equal to ‘started’ or ‘completed’. This appears to give me a total count.Report 2 - shows the access per status. My thought report 1 as a stacked bar showing the total number, but also showing the number of completed and started.Thank you, Wayne

wwaysonNew Participant

asked in Configuration, Administration & Reporting

Content Management

Two questions: When an existing content item is archived, the content is removed from a learner's activity history. Is there a way to make a content item not available to learners and keep the history intact for the learner who had accessed? Access to the content not necessary, just think the learner may want to have all of their history. Looking for suggestions. What are ways others use to notify learners of new or updated content?Thank you, Wayne

lilianfmNew Participant

asked in Configuration, Administration & Reporting

Recertification Action - Add Recertify in Current Session to Learning Path

Currently Recertify in Current Session is only available for course certifications. It is not available for Learning Paths. Our certifications are at the Learning Path level. That is where we would like to see the setting for Recertify in Current Session.

Becky HayNew Participant

posted in Configuration, Administration & Reporting

Manager or Instructor User Guide

Does anyone have a user guide that they created to show their managers and/or instructors how to use the system? We are having a great deal of difficulty trying to create these. If anyone has one they would be willing to share, we will not divulge any confidential information. We just need some help. Thanks in advance.

caroljacksonNew Participant

asked in Configuration, Administration & Reporting

Thought Industries and Workday Learning

Has anyone in the Thought Industries LX community integrated their courses with Workday Learning? How have you accomplished this?

KoreyNew Participant

asked in Configuration, Administration & Reporting

Report to show all ratings of courses?

I’d love to see a report that shows me how each course is rated. I’m beginning to think that the ratings at the end of each course aren’t actually attached to the course.

posted in Configuration, Administration & Reporting

Sales tax software discussion

Are you using Avalara for sales tax? If not, what software do you use?How do you deal with tax exempt customers?Do you process all your products/content through the sales tax provider system?If not using Avalara - what is the charge for your software? how is the reporting?Thanks!

KKoppNew Participant

asked in Configuration, Administration & Reporting

Reporting on Subscriptions

I’m trying to create a report that shows which learners are associated with different subscriptions we’ve setup. While assigned subscriptions are reflected in the Access section of the learner profile, I’m having difficulty finding the associated data field in the Reporting Hub. Does anyone have suggestions or have experience building similar reports? The default Subscription Transaction Log isn’t helpful in this situation as it only reflects paid subscription purchases and not any associated with registration codes.

IreneKnown Participant

asked in Configuration, Administration & Reporting

Removing users from Admins Roles

Hello,I am using several test users to test functionalities in the platform.I assigned a dual role to one of my test accounts, and now I want to remove that dual role (So I want the test account to show into the learner bucket, not into one of the admins roles buckets).I tried choosing the “Learner” role from the drop down menu, but I get an error message.Is there a way for me to move delete the dual role feature from the account or move the account back to only be a learner and not having a dual role?Thanks

asked in Configuration, Administration & Reporting

Assessments Total Time Elapsed - seconds?

In reporting hub - can anyone confirm for me if the number in the “Assessments Total Time Elapsed” is shown in seconds? Thanks!

posted in Configuration, Administration & Reporting

API - what do you use it for?

Hello! I’ve been told API can do a lot within Ti - but I don’t know what magic it can do yet! I don’t “speak” API language, so I’m not really sure what it is, but if you want to share what it does for you, maybe I can learn more about it!Thanks!

KarenPegramNew Participant

asked in Configuration, Administration & Reporting

Learning Path Reporting

In the past, we were able to pull reports that would tell us how people enrolled in content (for example, did they enter the content from a Learning Path or from the Catalog?). However, in 2021, TI made a change with how Learning Paths are provisioned that removed this ability from the reports we build. This is where we need help. Has anyone found a way to view how a person enrolled in a course? (whether from the Learning Path or Catalog)

posted in Configuration, Administration & Reporting

Glitches, errors, etc. - Anyone else?

Hello friends!I’m starting this topic - not to be controversial - but to try to find out if it’s just our instance/user error; maybe get some “friend” support. We seem to have lots of glitches and errors and unexplainable issues with our system - for instance:Lots of error message pop-ups for admins & learners. One example: almost every time I edit an ecommerce product and try to save it, I get an error message (I have to click ok, then save again) I had a customer receive 2 redemption codes from a bulk purchase - the system is telling us that both of those codes were redeemed simultaneously (down to the exact second) when our learners are doing the “I forgot my password” - sometimes the emails send, sometimes they don't our learners have dashboard tabs that show there is content in there, but they can’t click them/access them completion certificates that have been awarded are missing from the learner profile & dashboardI feel like I could go on…Most of these have been submitt

asked in Configuration, Administration & Reporting

Panorama manager role to create content

Hello-Has anyone allowed a Pano manager to create content? Our CSM has told us that we should be able to create a custom role and add the permission “creating content” - but I believe what I am finding is if I base it off of a Panorama role type, it is error-ing out, can’t even log in to that account. If I use a Content Author manager and try to assign that manager to a panorama, it doesn’t allow me to do that either.We are getting in the weeds with Panoramas and manager roles - and are (understandably) being told by Ti support that this is difficult to support due to the massive amounts of customization - hoping there might be others out there who have done some of this.Thank you!

LisaRollinsInspiring

asked in Configuration, Administration & Reporting

New Attendance Report - How to sort by date?

On the new release email, I see that there is a new report for meeting attendance….“You can now access all of your meeting rosters in one place. Our data engineering team has created a new dashboard that combines enrollment and attendance (roster) records for all meetings, including ILT and VILT meeting types with automated and manual attendance. Use this report to pull all attendance for a single learner, a course, or a specific period of time.Find the new “Learner Attended Meetings” dashboard by visiting Reporting Hub > Library.”Am I missing where to filter this by date? It is only showing back to the start of February for me and I don’t see how to adjust the dates?

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