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Configuration, Administration & Reporting

Configuration, Administration & Reporting

Join the discussion on best configurations as you build out your cloud learning system.

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posted in Configuration, Administration & Reporting

Sales tax software discussion

Are you using Avalara for sales tax? If not, what software do you use?How do you deal with tax exempt customers?Do you process all your products/content through the sales tax provider system?If not using Avalara - what is the charge for your software? how is the reporting?Thanks!

KKoppNew Participant

asked in Configuration, Administration & Reporting

Reporting on Subscriptions

I’m trying to create a report that shows which learners are associated with different subscriptions we’ve setup. While assigned subscriptions are reflected in the Access section of the learner profile, I’m having difficulty finding the associated data field in the Reporting Hub. Does anyone have suggestions or have experience building similar reports? The default Subscription Transaction Log isn’t helpful in this situation as it only reflects paid subscription purchases and not any associated with registration codes.

IreneKnown Participant

asked in Configuration, Administration & Reporting

Removing users from Admins Roles

Hello,I am using several test users to test functionalities in the platform.I assigned a dual role to one of my test accounts, and now I want to remove that dual role (So I want the test account to show into the learner bucket, not into one of the admins roles buckets).I tried choosing the “Learner” role from the drop down menu, but I get an error message.Is there a way for me to move delete the dual role feature from the account or move the account back to only be a learner and not having a dual role?Thanks

asked in Configuration, Administration & Reporting

Assessments Total Time Elapsed - seconds?

In reporting hub - can anyone confirm for me if the number in the “Assessments Total Time Elapsed” is shown in seconds? Thanks!

posted in Configuration, Administration & Reporting

API - what do you use it for?

Hello! I’ve been told API can do a lot within Ti - but I don’t know what magic it can do yet! I don’t “speak” API language, so I’m not really sure what it is, but if you want to share what it does for you, maybe I can learn more about it!Thanks!

KarenPegramNew Participant

asked in Configuration, Administration & Reporting

Learning Path Reporting

In the past, we were able to pull reports that would tell us how people enrolled in content (for example, did they enter the content from a Learning Path or from the Catalog?). However, in 2021, TI made a change with how Learning Paths are provisioned that removed this ability from the reports we build. This is where we need help. Has anyone found a way to view how a person enrolled in a course? (whether from the Learning Path or Catalog)

posted in Configuration, Administration & Reporting

Glitches, errors, etc. - Anyone else?

Hello friends!I’m starting this topic - not to be controversial - but to try to find out if it’s just our instance/user error; maybe get some “friend” support. We seem to have lots of glitches and errors and unexplainable issues with our system - for instance:Lots of error message pop-ups for admins & learners. One example: almost every time I edit an ecommerce product and try to save it, I get an error message (I have to click ok, then save again) I had a customer receive 2 redemption codes from a bulk purchase - the system is telling us that both of those codes were redeemed simultaneously (down to the exact second) when our learners are doing the “I forgot my password” - sometimes the emails send, sometimes they don't our learners have dashboard tabs that show there is content in there, but they can’t click them/access them completion certificates that have been awarded are missing from the learner profile & dashboardI feel like I could go on…Most of these have been submitt

asked in Configuration, Administration & Reporting

Panorama manager role to create content

Hello-Has anyone allowed a Pano manager to create content? Our CSM has told us that we should be able to create a custom role and add the permission “creating content” - but I believe what I am finding is if I base it off of a Panorama role type, it is error-ing out, can’t even log in to that account. If I use a Content Author manager and try to assign that manager to a panorama, it doesn’t allow me to do that either.We are getting in the weeds with Panoramas and manager roles - and are (understandably) being told by Ti support that this is difficult to support due to the massive amounts of customization - hoping there might be others out there who have done some of this.Thank you!

LisaRollinsInspiring

asked in Configuration, Administration & Reporting

New Attendance Report - How to sort by date?

On the new release email, I see that there is a new report for meeting attendance….“You can now access all of your meeting rosters in one place. Our data engineering team has created a new dashboard that combines enrollment and attendance (roster) records for all meetings, including ILT and VILT meeting types with automated and manual attendance. Use this report to pull all attendance for a single learner, a course, or a specific period of time.Find the new “Learner Attended Meetings” dashboard by visiting Reporting Hub > Library.”Am I missing where to filter this by date? It is only showing back to the start of February for me and I don’t see how to adjust the dates?

A

Anonymous

asked in Configuration, Administration & Reporting

What are Competencies in Ti?

I see this in Learning Path level reporting and a few other places but not sure that I know the definition of a Competency on the Ti platform. Anyone? In other LMS’s I have used, a competency was a set of Skills, which was achieved by one or more Learning Paths or other content. It was essentially just another container for content. Hopefully I am not missing something obvious. :)

A

asked in Configuration, Administration & Reporting

Anyone using Waitlisting?

I have a few questions about Waitlisting if there’s anyone out there using it--Thanks!

asked in Configuration, Administration & Reporting

Report trigger "datagroup update"

In the Ti course: Reporting Hub, it shows that we can use a “Datagroup update” to trigger a report to send - has anyone had luck getting this to work? & if so, can you share how please! Thank you!

kristinmizeKnown Participant

asked in Configuration, Administration & Reporting

Course Reports - Not Showing Data

Is anyone else having issues with their course reports not populating information? I know for a fact I have learners in this course who have completed content (because I confirmed it in the reporting hub) - but when I click into the actual individual course report all tabs are showing “no results.” Before I submit another ticket just want to see if this is a me issue or if others are seeing the same thing:

IreneKnown Participant

asked in Configuration, Administration & Reporting

Lockout after test attempt

Hello,we need to create test/quizzes within a course. We have specific needs:3 attempts Lockout of 24Hrs after 1st and 2nd attempt Lockout of 1 week after 3rd attemptI could not find anything like a lockout option in the tool and there was no mention in help articles.Anyone else has the same issue and found a way to set it up or a workaround?

JulieCInspiring

asked in Configuration, Administration & Reporting

Assessments & Questions

Hi folks, I’m trying to find the BEST way for our trainers to view the results of a test to:Monitor and see the whole class and their test grades as they complete the assessment See the individual questions for each learner, their answer, and if it was correct and incorrectHow do you do it?Built in report? If so, which one? Custom report? If so, would you share an example of what you’ve included?Any thoughts or ideas are welcome!!TIA,Julie

asked in Configuration, Administration & Reporting

Does anyone use Access Expiration in Panoramas?

I noticed that when we add a learner to a panorama, the access expiration date doesn’t show up until that learner enrolls in a course, then the access expiration shows up on their Access detail page as a License expiration.A couple questions:if they never enroll in a course, do they just stay in the Panorama forever? or until removed? if they enroll in more than 1 course, the course expiration is the same for all courses even if course start dates are different. So what happens after the expiration date? I know they lose access to their courses and they can still see their certificates, etc. Can they get another invitation to the Panorama and start courses again? Will that count as another seat?Thank you!

Nora CelonisNew Participant

asked in Configuration, Administration & Reporting

Manager Roles

Hi all,Is anyone an expert on giving our Manager Roles in TI?We often run into problems with the permissions and the design change of the manager role menu did not make the whole thing more intuitive for us.Happy to connect!

dtarver89New Participant

asked in Configuration, Administration & Reporting

SCORM Reporting Data

We have a large number of eLearning courses (SCORM) uploaded to TI that include assessments. We are attempting to pull that assessment data (grades, passed/failed, questions and answers) but for eLearning courses this is only possible by going into the content section and pulling the SCORM report one course at a time which really is not possible with all the eLearning courses we have in TI. Does anyone have another solution? I could not find anything on the API page or the Help Center in TI on pulling SCORM reports on a large scale instead of one course at a time.

wwaysonNew Participant

asked in Configuration, Administration & Reporting

Reporting visualization

Hello, We have one panorama with four sublicenses. I can get a basic report listing the learner name, sublicense name, and last active. I am struggling to get a bar chart showing the number per sublicense. Any help would be very appreciated. Wayne

A

Anonymous

asked in Configuration, Administration & Reporting

Reporting on the Learning Experience

Question came up around reporting. What kinds of reports are you using for you, for your learners, and for segmented populations using Panorama? I’ve heard a lot of different responses, and thought I’d ask you all.

Alexis McLaughlinInspiring

asked in Configuration, Administration & Reporting

Managing sublicenses

We are moving down the path of having a fairly complex sub-license structure in order in increase efficiencies. The one piece of pushback that I am getting from admins is that the number of sublicenses is too many and will only continue to grow and grow. I agree with them here. How do you manage your sublicense so that it’s not overwhelming to admins? We don’t want to delete sublicenses, just hide or find a way to better manage them.

mschutterNew Participant

asked in Configuration, Administration & Reporting

Fluid Time Stamp for Reporting

I am creating a daily transaction report and would like the time stamp to reflect the current day. This would change each day. Is there a way to do that?

DannyRyanNew Participant

asked in Configuration, Administration & Reporting

Class/Session Scheduling

Hi, new here 🖐🏻I have a question for the community, how do you manage your class scheduling for the teachers/instructors?We currently rely on Google Calendar, but it can be challenging to visualize the allocations and availability of the instructors at scale.Merry ChristmasDanny

DannyRyanNew Participant

asked in Configuration, Administration & Reporting

Keeping on top of Class/Session Scheduling

Hi, new here 🖐🏻I have a question for the community, how do you manage your class scheduling for the teachers/instructors?We currently rely on Google Calendar, but it can be challenging to visualize the allocations and availability of the instructors at scale.Merry ChristmasDanny

wwaysonNew Participant

asked in Configuration, Administration & Reporting

Site Visit report w/ filters

Hello,I am trying to create a basic report showing me how many times our LMS site is accesses per month. Any assistance would be greatly appreciated.Ti provides a canned Login Details report (Path: ReportHub > Library > Site Activity > Login Details). I’ve tried and tried to recreate within Explorer reports but not having any luck.Thank you in advance,Wayne

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