Skip to main content

Join the conversations

Grab a cup of your favorite beverage and join the conversations with others in the Ti community!

410 Topics
Marc Wilner
Marc WilnerNew Contributer
asked in Conversations on Customer Education
VR Training

Is anyone using VR training for customers or employees, and if so what challenges have you found, if any, with any integration into the LMS?

214
charles.zimmerman
J
JulieCInspiring
posted in Configuration, Administration
Providing Managers Oversight on Learning

Hi there, We currently have a Panorama we use for internal company training.We are looking for the best way to empower an employee manager to enroll/assign employees content as well as see progress of the employees on their team via a reporting dashboard. I realize we can create a custom role for managers, but I’m afraid we’d have to provide them too much training on the back end areas instead of just serving up the quick reports they’d need.Has anyone successfully done this and provided a “self serve reporting dashboard” without giving the managers access to too much of the admin area and totally overwhelming them with the back end of TI?Any ideas or recommendations are welcome!Thanks,Julie 

250
J
J
juliefiretech
asked in Configuration, Administration
Have you turned a sublicense into its own panorama?

Is there any *easy* way to do convert a sublicense to its own Panorama? I’d love some guidance, suggestions, anything you can offer. I know I can copy the Panorama and retain the branding and provisioned content for the desired sublicense (delete the rest) - but what about the users and their content?Thanks!

262
L
M
mariahmNew Participant
asked in Reporting
Users Switching Panoramas - Need for timestamped reporting

We have a unique use case where users may potentially switch between two panorama views, this makes it extremely hard for reporting since the last visited panorama will be the one that the user now “lives” in. This means that despite the user previously completing an action in panorama A, their user reporting will reflect them as currently being in panorama B, meaning we potentially may be losing a lot of user data/ user action data when we filter reports by panorama (since we need to report on usage based for each panorama). Time-stamping exists in certain reports but we have not been able to successfully utilize the current reports for our purposes, essentially we’re looking for time-stamped panorama information to reliably filter for panorama A-only historical data. 

301
A
J
juliefiretech
asked in Content Authoring & Management
Learning Path run date?

Hello friends!After this week’s Office Hours, I was inspired to create some learning paths! I have something showing up that is confusing and not needed - can anyone help me figure out what this is? & if I can remove it? I looked through Translations and couldn’t find this particular line. 

909
charles.zimmerman
D
dhallInspiring
asked in Content Authoring & Management
Resetting a Competency Assessment

Am I overlooking how to reset a user’s Competency Assessment attempt?I configured an Competency Assessment in Courses > Settings > Competency Assessment, added it to a Learning Path Milestone, and configured it to only allow the learner to attempt it once.After I tested it and purposefully failed, I can see my results (Learning Path > Reporting > Competencies) but I cannot “Forgive” the attempt anywhere.I also do not see the “Assessment” under the Assessments section in the user activity, just one from a different course. Am I missing something? What’s the purpose of the Competency Assessment if I can’t forgive or use it to actually assess learners?

383
Community Team
chetler-findlay
chetler-findlayInspiring
asked in Design & Marketing
Powered by TI

Hello! I vaguely remember during Office Hours the ability to disable the “Powered by Thought Industries” on our site. I searched my notes, the admin site, and help articles but was not successful in locating this information. Does anyone recall where we could go to review this within the platform? Thank you! 

251
Community Team
NickStriegel
NickStriegelActive Participant
asked in Content Authoring & Management
Possible to populate catalog with multiple tags?

We are hoping to populate a “recent news” catalog of articles, and would like to include articles with multiple tags for a specific Panorama.  For example, we’d like articles with the tag “News” as well as those tagged with “Instructor News” to be populated in this specific catalog. But from the catalog widget, it seems like I’m only able to use a single tag to populate the widget. I seem to break the widget when i modify tags:”News” with any additional tags.   Anyone doing something similar and know if this is possible?  

799
NickStriegel
A
Alexis McLaughlinInspiring
asked in Content Authoring & Management
Delete a certificate from a learner transcript

Wondering if anyone has a solution for this…  We very regularly need to adjust course completions for learners that get credit for a course that they didn’t actually complete. In this scenario, the learner will have logged into an ILT (so they show up on the attendance report) and then have to leave part way through. They look like they attended, so they are marked as such and then a completion certificate is issued. Days/weeks later, the learner contact customer service because they want to re-schedule the session they needed to leave early from. Customer service will change the completion status and the attended status allowing the learner to reschedule, however we can’t get the certificate to come off of the learner’s transcript.  TI has some people working on a solution to try to help using 3rd party tools, but we aren’t there yet. This doesn’t seem to be too off the wall and I’m wondering if anyone else may have figured out how to work through revoking a certificate? 

431
M
J
juliefiretech
posted in Design & Marketing
Chatbot

Anyone using a chatbot on their site? We would primarily like to use it for our public-facing pages as people are considering buying and getting started with our training. We might consider it in our courses as well, but we have limited live support hours.If so, what system are you using? I would love to see it in action - can you share a link if public-facing? Thank you!

532
Roxi.Nevin
K
kristinmizeInspiring
asked in Content Authoring & Management
Setting a Password for a Course Section? How do you do this?

How do you set the password for a section in a course? Here is the support article I was referencing but it does not mention how to actually set the password. I do not see this as an option in the course authoring page, nor in the details. Any help is appreciated! Thanks!

203
charles.zimmerman
giovanna.orlando
giovanna.orlandoActive Participant
posted in Design & Marketing
Using Ribbons to highlight new and updated content?

We’re considering to use ribbons to put some emphasis on our new and updated courses. But since the ribbons have to be manually applied or removed, we have to figure out when we will remove them. Does anyone else use ribbons in this way? How are you handling it?

243
giovanna.orlando
J
juliefiretech
asked in Configuration, Administration
Any way to send a completion certificate to a manager?

We have managers who would love to get their learner’s certificates without having to go into each profile. Does anyone know of a way to send the completion email to the manager as well as to the learner? Or even if there could be a monthly report that included the link to the certificates?(grabbing at straws here!)Thanks! 

1413
J
craig_sumner
craig_sumnerNew Contributer
asked in Configuration, Administration
January 31st release, learning path behavior will be enhanced so that learners must complete ALL required milestones in order to be marked Complete

Question regarding the upcoming update will this allow users to move onto the next milestone, even if they have not completed required content in the milestones? 

514
Community Team
jdrake
jdrakeInspiring
posted in Conversations on Customer Education
In-App Learning

We use Ti to train our customers on our software. We are interested in exploring putting content more directly into our software instead of always sending them out to Ti through a link in our tech. Wanted to see if other folks have considered (or done) something similar. A few of the things we have considered are:Using a tool like Pendo Enabling the In-App widget that Ti offers (I am assuming this is a similar experience to what Ti does on the Admin side when you select Help)? Building an experience from scratch utilizing the Ti APIs

444
jdrake
M
mkendrickNew Contributer
asked in Content Authoring & Management
course group/session creation issue

We created a course group in our sandbox environment and promoted/copied it to our production environment. Once in production, we created one session from the course group before we realized that two of the sections of the course group had not been published. We immediately published them in the main course group, but ever since then when we create a new session from it, one of the two sections that weren’t originally published still creates one of those sections as unpublished in the new session (even though both sections are now published in the course group). Has anyone else run across this bug? If so, have you figured out a solution/fix for it?thanks,

364
charles.zimmerman
M
markhendersonNew Contributer
posted in Configuration, Administration
Roster View for Panorama Client Admins

The only roster-like data that we can provide panorama admins is via reporting, which is very problematic because the reports are historic and list all enrollments. They are not the current state of enrollment for a course (not a current roster) and we can’t filter them to show only the current state.We really need a way to effectively provide panorama admins with a current roster because that is a function that most of our clients need, especially when there are seat limits set for vILT/ILT courses.This is related to  and  

484
charles.zimmerman
Vandana
VandanaActive Participant
asked in Reporting
Merge report feature

Just wanted to know if anyone used the merge report function and got the report correctly.I am trying to create a custom report based on the below filters:-1. All Sublicenses in the Panorama2. All Learner - Name and Email id3. Learner Content Status - Started, Completed5. Certificate Status - Earned Date and Expiry DateI tried to create a custom report based on the above requirements using the merge feature, I merged 2 reports - Learner Content Progress and Certificates, however the report is not giving me the expiry date of the certificates, but when I do individual certificate report the data has the expiry date.When I merge the certificate data with Learner content progress report the expiry date gets lost.Is there a suggestion for this, please.

322
Vandana
B
Becky HayNew Contributer
asked in Content Authoring & Management
Multi-Lingual SCORM Module

I am wondering if you can point me in a direction for this.We are looking to combine our English and Spanish versions of each individual module into one module so that the LMS tracks either version as one object. The learner would choose their preferred language at the start of each module.  I have been researching this topic and have not found mush on it. Any help in pointing to resources would be much appreciated.

311
jonsynnott
D
dhallInspiring
asked in Reporting
Pull Content Actions Log for Courses in Learning Path

I’m trying to create some reports I can share with others regarding Learning Paths so they can easily track learner progression. Am I missing something regarding using a specific Learning Path(s) as a filter to show a learner’s progress on the courses within that Learning Path? I start with this report here: and I can’t seem to figure out how to add the course names to it.I feel like my ask is very simple and I’m just hoping it’s my newness to the platform is the problem.

733
C
C
Christopher.HernleyBrainy
asked in Reporting
Tracking Daily Active Users across Panoramas

Has anyone found a reliable way to track Daily Active Users/Monthly Active users across multiple Panoramas? At the individual Panorama level TI has the “Learner Usage” report which shows visits across time, but these need to be exported from each Panorama. At the main site level there is “Logins” which is part of the Reporting Hub Library, however, this report will not track users who access via SSO (it appears to only track username and password logins). Unfortunately, my organization is split between 50% of our clients using a password login method and 50% under SSO. If anyone has suggestions of where to start it would be appreciated! 

1087
C
jonathan_iti
jonathan_itiNew Contributer
posted in Content Authoring & Management
Learner Communication: Completion Criteria

Does anyone have a good way that you communicate to students how completion criteria work in a course?In Ti, a check mark and status circles can mean different things depending on the page type. We primarily use video and assessments as completion criteria but have found that a green check mark or bubble don’t communicate the same thing per page.We’ve included a ‘Before You Begin’ slide-deck (a few examples below) to inform learners what tools are available in a course and we feel like completion criteria should be explained just as easily.   

392
jonathan_iti
J
JinNew Contributer
posted in Content Authoring & Management
Poor Image Resolution

Hi all, When you create content in pages like highlight zones, TI suggests the resolution to be 1000x563px. This is horrible resolution as learners wont be able to see the finer details in the image. Im wondering if any of you found a workaround for this?

312
J
M
madelinefiretechInspiring
asked in Content Authoring & Management
Limit Days of Access After Enrollment? on Learning Path

I’m building a learning path, and I’ve limited the days of access after enrollment to 180 days. However, the learning path is composed of courses that all have 90 days as their “limit days of access after enrollment.” will this contradiction of access days affect learners? Which access date will override the other? The 90 days within the individual course or the 180 set for the learning path?

364
M
J
juliefiretech
asked in Reporting
Learner Report in Content Release section

Does anyone else use the reports that are found within content under the “Release” section? I’m finding the Learner report is often inconsistent in its reporting and wasn’t sure if it’s just our site or others too. Sometimes it will say I have no learners when there are active learners in the course, sometimes it will say I have a bunch of learners when they’re all expired (we limit days of access after enrollment). 

415
gguillen
Terms & ConditionsCookie settings