Content Authoring & Management

On a learner’s account from a managerial point of view, I’m under the Engagement tab and looking at the learner’s SCORM activity to decipher an issue. Can anyone confirm if the Course Version column relates to the version of the SCORM file within the CAM? In the screenshot I attached, a lot of the SCORM Activity has 1 for the Course Version, but all of those SCORM files have been updated in the CAM more than just one time, so they should be showing 2 or 3 like the one with 5 shows, right?

Has anyone had an issue with learners completing requirements for a course and the completion doesn’t register under the completion requirements section….but then I impersonate the learner as an admin and go to the section, I can see that they clicked on it because it shows “restart” screen and if I click on it, sometimes it registers the completion and other times I have to go though the section and it then it registers the completion. The example I am referring to is a case study SCORM file.

Is there a way that I can set articles to enroll as soon as they are clicked...meaning, not display the detail page, but instead go right to the article? I have the always display detail page to learner selected so that our webinars show up with all the dates on one page, but I don’t really want our users to have to click a button to have to register to read a help article. How can I make it so they can go right into the article?

Wondering what the others in the community do to track when content or course needs to be reviewed for accuracy. What’s your tracking method and what’s your cadence?My team handles training content for technical software, and with the rapid developments of our product, it is always changing so we don’t want stale / inaccurate information existing. Curious what others do and looking forward to the reponses!

we have been doing many webinars recently (8 over the last 5 weeks).i received an email from the field that told me the 'add to google' wasn't working.  i tried my invitation and it did not work either. when you click 'add to google’ it takes you here.… it only seems to do this for webinars (we’re using Go-To) it always works fine for in person classes.have you guys seen this before?

There seems to be something new on the learning path pages, both as a manager and as a learner. I logged into today to see this “Skip to main content” link overlaid randomly on the detail page of the learning path. When you click it, it bounces around. Are other people seeing this new link or is it just me? It doesn’t do anything and is also obstructing the images and other divs as it’s absolute positioning. If this is a new, permanent feature, I’d want to hide it. But if this is a glitch, I’d like to know if others are also experiencing this.  I know we’ve used the “.learning-path .absolute” class in our global code for other purposes, but this link is totally new. 

Hi! Apart from Bongo video assignments, is anyone else using rubrics? What solutions have you come up with for instructors to fill out rubrics and give comments to learners? Our use case is that learners deliver a presentation synchronously and we want instructors to be able to fill out rubrics and give comments afterwards, ideally without learners needing to take an action in the system (i.e., we don’t want to require them to “submit” an assignment since they already performed their assignment synchronously/outside of the platform).  But if that aspect isn’t achievable, we’d consider requiring the learner to do/”submit” something if it meant the instructor could fill out a rubric for it. TIA!Gabby

I have a certificate that is loaded in the CAM, and attached to several courses and learning paths. I have one student in particular that has completed the learning path, she sees her certificate in the student progress widget. When she clicks on “View Certificate” the screen flashes and returns her to her student dashboard. She doesn’t see the certificate. When I impersonate her, I cannot get to the certificate either. However, if I enter as another student, there is no problem - I see the certificate just fine.I have tried re-importing the certificate in the CAM, re-assigning the certificate in the learning path. and no luck… Any thoughts?  

For those of you in the software space - is anyone using Pendo to link to TI training? Asking for a friend 😎

Hello Fellow Creative Thinkers!I am struggling with how to provide transcripts to accompany audio and video content. Ideally it would be easy for folks to find, but not “in their face” while also coexisting with the related content.How are you supplying transcripts to your learners?Here are a few possible ideas (but I haven’t tried any yet):Add the transcript to the Asset Manager/CAM and link to it from a text block on the page where the video/audio content exists Is there a way to “link” to the transcript in Wistia and embed that URL on the video/audio pageAs we delve further into accessibility, we want to provide transcripts in addition to the CC for videos, and somehow provide the transcript for an audio file.Let the fun begin!~ Ruthanne

just a shout out for this feature!! Thanks for adding this, as this will save so much work for us!https://support.thoughtindustries.com/hc/en-us/articles/30365427281815-Release-Updates-March-2025

Does anyone know of a way to extend course access on an individual learner basis (without having to use registration/redemption codes)?

Does anyone know what tags I would need to look at to change the font for all body copy and all headings? 

HI - Here’s our use case.We posted certificates that and several hundred people have earned our certificate. But we realized that the resolution is very poor and want to reissue better looking certificates. Is there a way to allow students to go in and redownload the certificate with the new image and their actual completion date (in the past). Thanks!Joe

We’re using the Article content type and have added a workaround for a side nav. (The page has a ton of content and is really long, so we added a sticky side nav.) We’re using checkboxes styled with CSS to look like a nav, and some JavaScript to open and close sections for a sub-nav.The issue is when we try to edit the Body section. If we try to position the cursor down the page (scroll down to some section and click the cursor to start editing), it just pops back to the top. In my searching it seems that it’s the hidden child side nav not playing well with the Focus Trap stuff. Is there a way to remove the Focus Trap or override it with CSS?(I’ve done a lot of experimenting with adding tabindex to the nav that didn’t work. Also, we can’t use the microcourse type, which has a kind of side nav, because it won’t support targeted linking between pages, which we need to do.)

Hello all!We are getting into using Bongo Video assessments and we are starting with strictly “Rubric” grading. I’m curious how others are using Bongo and what are some features or functionalities that you really like. Also any advice you’d like to share or tips and tricks are always welcome!We also had a question about “Peer Review” and how that works. I couldn’t find anything on the support.thoughtindustries.com site with “Peer Review” other than Main Site learners cannot Peer Review Panorama learners.Looking forward to the conversation!

Is there a way to recommend a learning path based on an assessment? I tried a competency assessment and you can only assign them one course at a time, when I want to ask them to take courses or learning paths based on an answer.  Example: Are you new to MongoDB? If they answer Yes they are assigned 2 learning paths. If no they are assigned a different learning path.  I have looked at using the recommendation assessment but my understanding is that I can not create different recommendations, and it can only be applied to layouts, not an individual page.

Nowhere is there anywhere for me to add that this is custom HTML for the mostly hidden slider on the right.  Even a widget called developer notes w toggle to show to users or not, which is kind of separate idea but I’d also love show to user toggle also to better allow for development. ​@grace.filkins I’m going to call you out on this one.  Thanks all.  CZ

Wow, what a feature packed session we had this week in the Configuration Steps Office Hours where Phil and team worked through the multitude of settings that are available in our courses. Of the many items that were focused on in the session, the one which really grabbed a lot of attention was the certification functionality. With more and more learners wanting certificates they can share, and the growth in compliance we have seen a massive growth in the number of clients using this feature. From a compliance perspective, recertification is really taking off, and Phil showed off the three different options we provide to enable you to allow your learners to recertify on an An

What is the difference between the options of Reschedule and Re-Enroll? And what is the reason to choose one over another, and the users experience bwteen all of them.  

Hello!I have a learning path that needs to be an OPTIONAL pre req for another learning path. To my knowledge, a learning path cannot be added to as a piece of “content” to a learning path - therefore I cannot use the native milestone/elective functionality. What are some workarounds?So far I am playing with the following:Configure a competency assessment (I have no experience doing this - and would need to make sure its set up correctly, and best tips/tricks would be appreciated for an optional use case) Add a widget on the learning path layout and do a CTA directly to the other learning path - OR use the featured content carousel widget (will this work)?Has anyone else encountered this similar workflow before and have a solution? Thanks!

Who would have thought that three letters and a little imagination could have such an impact on your site and the learners' experience? This week’s Office Hours session on Design Tips in content opened our eyes to the amount of customization that is available within your TI platform. Phil and team demonstrated a number of different display options that are available on a few key course pages but also showed how to implement the customization at either a course or whole site level. Many of you were looking at CSS for the first time so it may seem daunting at first, but don’t be afraid to dip your toe safely in the water in your sandbox to get more comfortable. Also don't forget

Session four of our content authoring series, Assessments, proved to be a very popular topic this week in our Office Hours, with specific focus on Quiz, Test and Survey pages.Phil put a lot of focus on the key considerations to take into account before building out your assessments to help determine the best approach. During the peer to peer session there was a question about Video assessment, which can be achieved via our Assignment upload feature, or if you want AI graded functionality we have a native integration with

Hi All!Has anyone encountered this request from a customer or learner before? One of our clients creates their own content and integrates custom audio files. Recently, they asked if there is a way to link an audio file to a specific Highlight Zone (this is possible for an Interactive Hot Spot Page).They also noted that there are no built-in rules requiring learners to interact with a particular area first. While the intended flow is for learners to move from left to right, the application does not enforce a specific order of selection for these elements.Has anyone found a solution or workaround for this scenario?Any information or feedback would be greatly appreciated!Thanks in advance! 

Is there a way to find content items that have changes that are not yet published? Mainly thinking of cases where someone thinks they published but didn’t. We have a mix of content that we Release and some that we never Release (for panoramas). I need a way to get a list of any content that has unpublished edits.