Content Authoring & Management

I’m interesting to know if TI has any clients that provide Continuing Legal Education (CLE) programming? In the US, most states have a CLE requirement whereby attorneys need to earn X credits through live (online or onsite) and/or on-demand (online) programming during a period of time (1, 2 or 3 years depending on the state).  @Jim Walker for Mark.

Couldn’t find anything on the Support site nor the community. I’m hoping it’s something I am overlooking, but I would like to be able to have the course menu automatically expanded when a learner goes into a course.This is what they see: This is what I want them to see: I would have thought it would be under “Utilities” or “Appearance” but I can’t find anything that explicitly states it will start the course with the menu opened.Please tell me I’m missing something and this is not a feature request because it already exists!​​​​​​​

We occasionally receive requests from learners who claim they have watched required course videos, usually going as far as saying they have done so “multiple times”. This puts us in an awkward position, as we are never ever to replicate the issue on our devices. Has anyone seen issues with this setting on certain web browsers or devices? Or do we continue to treat these requests with skepticism :) 

I had a great conversation this week with Ti customer Linda Glass from Lauable Learning this week about the work her and her team are doing to create video content within the platform. And Linda was wondering the following:- If you are currently buying stock footage for training videos, where do you purchase your footage? - When it comes to sourcing stock footage, what are you searching for and not finding?Please let us know what you are doing?

We use a number of reflection pages throughout our courses and each of them can have 4-10 questions on them. Our top piece of feedback is that learners don’t save as they go because they assume it will auto-save for them. Since autosave isn’t a feature, I’m trying to figure out how to duplicate the save button on these pages so that there’s a save with each question as opposed to just the top/bottom of the page. I’ve pulled out some of the code to get the button, but not the actual action of saving. Has anyone done this before? Anyone have the code for a workable save button? 

We have over 400+ pieces of content in our system and did not do the best job of ensuring all custom fields + tags were as accurate as they should have been. The custom fields + tags are pulled into the catalogs to help a customer search through our content to find what is relevant to them. We need to basically conduct an audit of every single piece of content and the custom fields + tags that are attached. Does anyone know if there is a report you can run to do this? Or do we have to go into each individual content item, check the custom fields + tags and basically maintain a spreadsheet outside of TI to do this? Thanks for the help! 

It should not be a hidden secret to learn that there is a web editor in assessment options. 

We had someone mistype a tag and then it got applied to over 100 courses. We just finished changing it to the correct version of the tag, however we still see it in the list.Is there anyway to remove that Tag option from the dropdown so it doesn’t populate anymore?We’ve confirmed it doesn’t exist on any other courses now so it’s completely no longer in use.

Hello friends!After this week’s Office Hours, I was inspired to create some learning paths! I have something showing up that is confusing and not needed - can anyone help me figure out what this is? & if I can remove it? I looked through Translations and couldn’t find this particular line. 

Am I overlooking how to reset a user’s Competency Assessment attempt?I configured an Competency Assessment in Courses > Settings > Competency Assessment, added it to a Learning Path Milestone, and configured it to only allow the learner to attempt it once.After I tested it and purposefully failed, I can see my results (Learning Path > Reporting > Competencies) but I cannot “Forgive” the attempt anywhere.I also do not see the “Assessment” under the Assessments section in the user activity, just one from a different course. Am I missing something? What’s the purpose of the Competency Assessment if I can’t forgive or use it to actually assess learners?

We are hoping to populate a “recent news” catalog of articles, and would like to include articles with multiple tags for a specific Panorama.  For example, we’d like articles with the tag “News” as well as those tagged with “Instructor News” to be populated in this specific catalog. But from the catalog widget, it seems like I’m only able to use a single tag to populate the widget. I seem to break the widget when i modify tags:”News” with any additional tags.   Anyone doing something similar and know if this is possible?  

Wondering if anyone has a solution for this…  We very regularly need to adjust course completions for learners that get credit for a course that they didn’t actually complete. In this scenario, the learner will have logged into an ILT (so they show up on the attendance report) and then have to leave part way through. They look like they attended, so they are marked as such and then a completion certificate is issued. Days/weeks later, the learner contact customer service because they want to re-schedule the session they needed to leave early from. Customer service will change the completion status and the attended status allowing the learner to reschedule, however we can’t get the certificate to come off of the learner’s transcript.  TI has some people working on a solution to try to help using 3rd party tools, but we aren’t there yet. This doesn’t seem to be too off the wall and I’m wondering if anyone else may have figured out how to work through revoki

How do you set the password for a section in a course? Here is the support article I was referencing but it does not mention how to actually set the password. I do not see this as an option in the course authoring page, nor in the details. Any help is appreciated! Thanks!

We created a course group in our sandbox environment and promoted/copied it to our production environment. Once in production, we created one session from the course group before we realized that two of the sections of the course group had not been published. We immediately published them in the main course group, but ever since then when we create a new session from it, one of the two sections that weren’t originally published still creates one of those sections as unpublished in the new session (even though both sections are now published in the course group). Has anyone else run across this bug? If so, have you figured out a solution/fix for it?thanks,

I am wondering if you can point me in a direction for this.We are looking to combine our English and Spanish versions of each individual module into one module so that the LMS tracks either version as one object. The learner would choose their preferred language at the start of each module.  I have been researching this topic and have not found mush on it. Any help in pointing to resources would be much appreciated.

Does anyone have a good way that you communicate to students how completion criteria work in a course?In Ti, a check mark and status circles can mean different things depending on the page type. We primarily use video and assessments as completion criteria but have found that a green check mark or bubble don’t communicate the same thing per page.We’ve included a ‘Before You Begin’ slide-deck (a few examples below) to inform learners what tools are available in a course and we feel like completion criteria should be explained just as easily.   

Hi all, When you create content in pages like highlight zones, TI suggests the resolution to be 1000x563px. This is horrible resolution as learners wont be able to see the finer details in the image. Im wondering if any of you found a workaround for this?

I’m building a learning path, and I’ve limited the days of access after enrollment to 180 days. However, the learning path is composed of courses that all have 90 days as their “limit days of access after enrollment.” will this contradiction of access days affect learners? Which access date will override the other? The 90 days within the individual course or the 180 set for the learning path?

Hey everyone! I’d love to discuss the pros and cons of using content Session Titles with back-end-facing naming conventions compared to using content Catalog Setting Titles with customer-facing naming conventions.For example, we want to include the course number (SKU) in the Session Title to differentiate like-named courses. So for a course titled Troubleshooting with the SKU FAS 360 2022, the Session Title would be “Troubleshooting (FAS 360 2022)” and the Catalog Settings Title would be “Troubleshooting”. See screenshot below: This change will help us as we have other courses with the name Troubleshooting but with different SKUs as some are intermediate-level and some are advanced. So when making registration codes and learning paths, the different course names will be easier to identify in the course list from the

There is so much to consider.  The only thing that I am certain of is that you would NEVER put an individual session in a Learning Path unless that LP has a short shelf life.  Currently I am adding the Parent/Root/Primary content to the LP but the way ILT is structured, I find it all very confusing.  I then select to let the learner chose from any session available. Sometimes this works and sometimes not.What to do to keep it clean?  Are you archiving your past events or just unreleasing them?  I would love to do a Zoom and let you share your best practices with me if you are willing.  Thanks for the consideration and add what you can here for others who also struggling with ILT in a LP.  

Hi Everyone - I’m trying to see if I can re-order the content without having to go in and recreate them all everytime I add something to a featured content carousel. Has anyone found a way to do this?

I’d love for Ti to have a more powerful search function. Automatic would be good where by you don’t need to press enter. Also having a wider - free text - search across the platform and not just within the course layout.  We use the course content for some pretty content/data heavy stuff and at the moment I need to ensure our learners know that they need to search within the course layout to find what they need and even then the results are not the easiest to understand. They wont find it from the main search as the 500 character limit means I can’t add nearly enough options to even come close. Does anyone else have improvements they’d like to see in the searching? 

Hello - Has anyone implemented or know of a way I can set TI up to allow my learners to filter based on if they completed a course or not, from the Catalog view on the Learner Dashboard? Some of my internal learners are stating it would be nice to hide the courses they have already completed. I’ve searched within TI and the Help Center articles but haven’t found anything, not sure it would be possible out of the box. Any information or feedback would be greatly appreciated. Thank you!  

Let’s all rally together around this one.  Imagine you decide how may items appear per catalog page.Customize pagination in catalog (number of items per page) | Thought Industries Customer Community

Has anyone else been seeing this in the control panel?  Fonts out of alignment and taking on new sizes.